Ryanair Customer Service Issues

I have made bookings for two round-trip flights from Rome to Budapest for two adults on Nov. 5, [redacted] - Nov. 13, [redacted]. After entering personal information, selecting seats, and making the payment with my credit card details, I encountered a screen saying "HELLO BUDAPEST" with the dates and times, but I didn't receive a confirmation email. The booking has also disappeared from my account. I tried booking again for one traveler during the same period, following the same process, but encountered the same issue of not receiving any confirmation email, and the booking doesn't appear in my account. I hope someone can assist me with this issue. Thank you, Gia Nealon

I reserved two seats on a Ryanair flight through eSky.com, but after seeing negative reviews about the company, I got worried about missing my dream cruise. Consequently, I purchased another pair of tickets directly from Ryanair. I don't expect a refund, but I would like to cancel the initial tickets to prevent confusion at the airport. Despite my efforts to communicate this to Ryanair, I haven't made any progress. Their latest response mentioned we would be marked as 'no show,' but we will be at the airport with our passports. I fear potential confusion and delays if one booking is left unchecked. It seems reasonable to be able to cancel a flight, knowing that a refund is not an option.

Subject: Issue with Check-In Process Dear Sir/Madam, I recently had a disappointing experience with the check-in process for my flight from Belfast to London Stansted. Upon trying to check in online using your app, I encountered a requirement to print out the details, which I wasn't able to do. This led to a £55 charge at the airport, which left me feeling frustrated and unfairly treated. While discussing this with the customer service representative, Dona, she mentioned that such situations occur frequently but couldn't override the system. I believe this policy is causing distress to many passengers needlessly. After reviewing feedback online, it seems others have faced similar issues with your process. I urge you to reconsider this policy and its impact on customers. It is essential to prioritize customer satisfaction and ensure a smooth travel experience for all. I hope you will take this feedback into account and make necessary improvements for the benefit of your passengers. Sincerely, Binny

Hello, I have a domestic flight booking and I am attempting to modify the dates and times, but I am unable to do so online due to a VAT discrepancy preventing me from proceeding. Despite checking the online FAQs that don't mention any restrictions for this type of flight, I am still facing this issue. I am seeking clarification on the change fees that apply. When inquiring via online chat, I received conflicting information about the cost of changing the tickets, which seems significantly higher than purchasing new tickets altogether. As there is a large group I am traveling with who also wishes to change the flight date, we are evaluating if the modification is financially viable.

Dear Sir/Madam, I am reaching out regarding the booking mentioned above. While attempting to check in, I discovered a significant error — the name of the passenger is listed as Louisa Yarnold instead of the correct name, Louisa Rudland. I am deeply upset by this oversight and would like to have it rectified. As a single parent who is working hard to make ends meet, this trip for my friend's 40th birthday represents a rare opportunity for us to take a break from our daily challenges. Regrettably, I cannot afford the name change fee, which typically I would not request to be waived, given my background working in the travel industry. However, the financial burden this additional charge would impose is such that it could jeopardize our trip and disappoint my friend. I humbly appeal to your kindness to consider waiving the change fee in this exceptional circumstance. Your understanding and assistance would mean the world to me. Warm regards, Louisa Rudland

I experienced a delay on flight FR1183 on September 28th, landing in Shannon over 3 hours later than scheduled due to a delay departing Gatwick. Furthermore, car rental incurred an out-of-hours fee because of this delay. Ryanair claims the flight arrived within the 3-hour limit for compensation, which is not feasible given the actual delay. However, the challenge lies in contacting Ryanair through their email system and complaint forms, both proving ineffective. The current state of Ryanair's customer service appears to be unsatisfactory.

Hello, I'm reaching out about a troubling experience my daughter had in Barcelona. Despite being a victim of theft and unable to travel without her ID, our attempts to contact Ryanair have gone unanswered. The lack of empathy or assistance is disheartening. While we understand the situation wasn't their fault, their dismissive attitude towards customers in need is disappointing. We feel disregarded and unheard. This is not the first instance of poor customer service we've encountered with Ryanair. We won't be supporting their business in the future. It's frustrating when a company prioritizes profit over customer care. Our efforts to resolve this issue have been fruitless. It's concerning how young women are portrayed in their advertising compared to the lack of support for a young traveler in distress. We are sharing our experience on social media to raise awareness. Disappointing doesn't begin to cover it.

I recently had to reschedule a Ryanair flight. I contacted Customer Service Chat, and after a 90-minute wait, I received a response. I was informed that to change my flight would cost £[redacted], with £90 for a flight transfer fee and £65 for the new flight. According to Ryanair's transfer policy, I should only be charged the difference if the new flight is more expensive. Since the flight I wanted was cheaper, I questioned this. However, once I raised my concern, the chat abruptly ended, stating 'this was the figure provided by the computer.' I ended up booking the new flight without transferring it, costing me £[redacted]. I have requested a £20 refund from Ryanair, as I believe I should have been able to transfer the flight for just the £90 fee. Additionally, I have asked for a refund of the taxes for the original flight I did not use. Despite numerous promotional emails from Ryanair, I have not received any response from their customer service regarding the refund or tax reimbursement. I have saved copies of the emails and chat transcripts for reference.

Dear Public Relations Supervisor, I am writing from Canada regarding an incident involving Ryanair mishandling a situation where a man was upset to be seated next to a black woman. It's clear the man should have been removed for the safety and peace of other passengers, like the elderly lady and her daughter. Why was he allowed to behave inappropriately without consequences? Your staff should have taken action to address this issue promptly. I suggest that your staff receive immediate training to handle such situations better to prevent similar incidents in the future. Additionally, public apologies and appropriate actions should be taken to rectify this situation and restore trust in your company. Failure to address this adequately may result in losing customers. Best wishes, T. Koohi

I recently witnessed a distressing incident of racial abuse on flight FR015 at Barcelona airport. The behavior of the individual involved was appalling, and even more so was the company's response. It is deeply troubling that the man responsible for the abuse was allowed to remain on the flight while the elderly victim was moved to a different seat. This decision reflects poorly on your company's lack of moral backbone. I have warned my friends and family against flying with Ryanair, especially those who travel frequently to Europe. By sharing the video of the incident on social media, we aim to expose not only the abuser but also the company that tolerated such behavior. This experience has left a bitter taste, and I felt compelled to express my disappointment. Thank you for your attention.

Hello, I had made flight reservations for next week to travel to Palma Mallorca via Dublin to Stansted to Palma and back. The reservation numbers are T86TGE and R6DJTK. Unfortunately, we experienced a family bereavement (my wife's brother) last night. Due to this, I needed to postpone the trip by two weeks. When attempting to cancel the flights, I encountered a requirement on your website asking for a death certificate, which I am unable to provide. I find it uncomfortable to ask for such a document from my wife's family. His name is Nicholas Fitzgerald from Tralee, Co. Kerry, Ireland, and the death notice will be on RIP.ie. I contacted customer service and spoke with two individuals, but they were not very helpful. As a result, I went ahead and changed the flights to Wed 14th Nov to Sunday 18th Nov. I have been charged for this change, yet I have not received a refund for the fare difference, which is quite substantial. I estimate the total cost for these flights to now exceed €[redacted]. I would appreciate guidance on how I can obtain a refund for the flight change fees and the fare difference. This change was necessitated by a family bereavement. Thank you, Dan K.

Dear Ryanair, My partner and I flew with you on October 11th from Roma Termini airport to Malaga airport and we were extremely disappointed with the service. We faced issues with online check-in, leading us to visit multiple desks at the airport. Despite explaining our situation, we were met with rudeness and informed we had to pay a [redacted] euro fee due to arriving less than 2 hours before the flight. We paid to avoid missing our flight and were promised a refund upon contacting the company. Despite paying for priority boarding, the boarding process was chaotic, and our new suitcase was broken upon arrival in Malaga. The staff's response at the service desk was dismissive of the damage. When we tried to reach out by phone, we faced difficulty finding a working number and were directed to email instead. We hope for a resolution to these issues. Sincerely, [Initials]

Hello, My name is Mrs. M. Polley. I purchased 4 tickets to travel to Bydgoszcz, Poland, for Christmas. I have received multiple emails from Ryanair regarding changes to my departure time and mention of compensation for the schedule alterations. When I followed the link provided and filled out the form, I unknowingly ended up canceling my tickets with a refund. I was under the impression that Ryanair's change in flight times would result in a refund, not a cancellation of my reservation. I immediately contacted customer service but was dismayed to learn that my tickets had been canceled. I am devastated as I misunderstood the communication from Ryanair. If the flight times had not been changed, this situation could have been avoided. I am considering buying new tickets, although they are now more costly. The information about compensation seems misleading not just to me, but also to my family and friends to whom I shared it. My reservation number was V21J9T for the flight from Stansted to Bydgoszcz on December 22nd, returning on January 2nd, [redacted]. I am unsure about what steps to take next. I travel to Poland with Ryanair approximately 4 times a year, and I am extremely disappointed in this situation, which I believe is not my fault. Could you please reverse the cancellation and reinstate my reservation? I look forward to your response. Regards, M. Polley

Good Afternoon, Previously, I utilized the "hold fare" feature to secure flights to Poznan in May for four individuals. Despite paying £23.52 to secure the fare, I encountered multiple errors during the booking process (reservation B4PR8X). The initial attempt showed an error, and even after retrying and speaking with an agent who claimed my card was declined, I was charged twice. Upon trying to book again, the same error occurred, leading to further complications. The subsequent customer service interactions were unhelpful as I was unable to receive the promised refunds for the hold fares or the fare difference. Despite being assured of refunds over the phone and being advised to file an online complaint, the process was inefficient, resulting in a generic email response without addressing the concerns (complaint [redacted]). I am seeking the refund of the two hold fares and the fare price difference due to the system error and subsequent inconvenience I have faced. Thank you for your attention to this matter. Kind Regards, James Q.

During our journey back from Lanzarote to Edinburgh on Thursday, 01/[redacted], flight FR [redacted], my family and I checked in six 10-kilo bags at the airport. Upon arrival, five bags arrived together, but we waited for the sixth bag for 30 minutes. It was then that we realized one bag was missing. When I presented all the tickets to Sheena at Swissport, I noticed that there were only five stubs on the booking paper instead of six. The missing bag belonged to lesleyozdemir from our group. Despite Sheena's inability to open a file without a number, she has been trying to assist. She mentioned calling Lanzarote for a bag with no tag—a fly mat bag with distinct characteristics. This missing bag holds valuable items like jewelry from my children, family clothing, and a box of cigarettes. The situation was exacerbated by the confusion during boarding regarding our 10-kilo bags not being accepted, causing stress and inconvenience, especially for my disabled mother, young children, and dyslexic stepfather. We eagerly await a prompt response regarding the status of the missing bag.

Hello, I've booked my flight to Barcelona with the reservation reference T2ATUG3M. After booking, I was informed via email that I needed to pay for carry-on baggage. Consequently, I purchased the 10kg additional baggage for £10 each way. Upon boarding, Ryanair staff mentioned that due to booking far in advance before the policy change, I did not need to pay for the additional baggage. Many passengers without purchased checked luggage were allowed on. I request a refund of the £20 I paid needlessly and expect consistency in the policies for passengers. Looking forward to your response. Best regards, Jill D.

To Whom It May Concern, Regarding my Ryanair Flights FR8132 & FR8133 on 28/10/18 to 04/11/18, I am a 70-year-old disabled male passenger with Parkinson's Disease and Fibromyalgia requiring assistance with my lightweight mobility scooter, the Pronto total collapsible 22kg. I had booked assistance at Stansted Airport and LPA Gran Canaria, which was decent at Stansted but excellent at LPA, and also during the return service at LPA. Upon arrival at Stansted on 04/11/18, myself and another disabled lady were the last to leave flight FR8133, and we had to navigate down flimsy steps at the front of the aircraft which was slightly hazardous. Subsequently, we encountered challenges with receiving proper assistance and experienced delays finding our mobility scooters, leading to added stress and inconvenience. The lack of care and assistance during this journey was distressing, and I believe an apology is warranted. The treatment of elderly disabled customers in such a manner is unacceptable and reflects poorly on the flight crew and the airport's handling of assistance services. Kind Regards, Mr Mike Brain Stratford on Avon

I had a booking on August 11 from Barcelona to Venice. The flight was delayed or canceled by five hours, causing me to miss my cruise and ruining my vacation. I had to pay for a ticket back to the USA and stay in a hotel due to this delay. If the flight wasn't delayed, I would have been on the cruise. I have not received any refund from the cruise or the flight because of this situation. I have tried emailing multiple times and just called, spending more money. I am seeking compensation for the inconvenience.

To whom it may concern, I am reaching out about an incident that occurred during my recent flight with your airline. My sister and I experienced mistreatment from a Ryanair representative during the boarding process at Rome Fiumicino airport on August 4th. Despite following the guidelines for our carry-on luggage, we were unfairly charged 50 Euros each and subjected to rude and discriminatory behavior. The representative was unprofessional, rude, and even made derogatory remarks. The treatment we received was unacceptable, embarrassing, and left us feeling humiliated and upset. We were forced to pay the fees and send our bags without being allowed to remove our valuables and gluten-free snacks. This experience was distressing and has left us hesitant to fly with Ryanair again. I urge you to investigate this matter, identify the employee involved, and take appropriate action. Additionally, I request compensation for the mistreatment we endured. I sincerely hope you address this issue promptly and provide a satisfactory resolution. Thank you for your attention to this matter. Best regards, L. G. [redacted]

On November 1st, I was on flight FR6114 from NAP to BGY with booking reference D8ZYMB [Seat 15C]. The flight attendant who addressed the passengers had a very strong accent making her almost unintelligible. Her fast and fluent delivery of safety instructions was concerning as most passengers likely did not understand her. Even my Italian seat neighbors, who are proficient in English, couldn't comprehend her. As a teacher and Cambridge Speaking examiner, I believe her intonation and pronunciation could be improved to ensure clear communication. Safety is paramount, and it's crucial for all cabin crew to be easily understood, especially in emergencies where clarity is vital and legal implications could arise.