Ryanair Customer Service Issues

My flight from Alicante to Stansted yesterday landed at 5:30 pm, and I found the landing quite alarming. The weather was windy, and the touchdown was very bumpy. I can understand some turbulence, but I believe there is a severe issue with the braking system on that [redacted]. I spoke to a male flight attendant and asked if the plane was going back out. He confirmed it was, acknowledging that there was a noisy issue with the brakes. Having worked with brakes for 40 years, I would have been very concerned to board that plane again. I hope this message reaches the right people to address the problem. I will keep this email as a record, in case it is needed for an investigation. If possible, please advise me on who I could direct my concerns to. Thank you. Regards, S. Magowan

I received two communications from your customer service. The first was on September 4 from Miss Greta Ciunyte, informing me that I would receive a refund of [redacted] euros within 10 working days. The second communication was on September 8 from Mr. Dumitru, confirming the bank transfer authorization. Despite sending reminders for the necessary bank transfer information to monitor the refund, I have not received a response. It has been more than 15 working days since the payment confirmation. Could you please confirm when the [redacted] euros will be credited to my bank account and when the necessary monitoring data will be sent to me?

As a member of the U.S. Air Force on Military Orders traveling from England to Germany, my experience with Ryanair on my return flight was disappointing. Despite being able to check-in and board the flight from Stansted, England using only my Military ID and orders, I was denied boarding on my return flight to England. The check-in counter had already accepted my luggage and provided a boarding pass, only for me to be turned away at the gate due to not having a passport. This unexpected turn of events led to rebooking a return flight with British Airways. I am seeking reimbursement for the return flight I missed, as I should only be responsible for the original leg of the trip from England to Germany. Thank you for your attention to this matter.

Subject: Request for Cancellation Confirmation Letter for Insurance Claim Hello, I am writing regarding a flight cancellation on the 30th of March with Ryanair. I was scheduled for the Stansted to Hamburg flight at 19:00, which was canceled due to a bus fire at the airport. Unfortunately, I had to cancel the entire trip as I could not find alternative flights. My reference number is RZ75JD, and I am now seeking compensation from my insurance company. They require a letter from the airline confirming the unavailability of alternative flights. This letter should state when the next available flight was, which, in this case, was none. Your prompt assistance in providing this letter would greatly help with my insurance claim process. Thank you for your attention to this matter. Best regards

I have booked a 4-day trip to Barcelona, and everything seemed to be going smoothly. I checked in 24 hours before the outbound flight, and the website allowed me to check in for the return flight as well, which I found quite strange. Without further investigation, I assumed everything was filled out correctly. While on vacation, we encountered an issue on the return flight when we tried to go through customs, as it turned out our return flight was booked for October 11, [redacted], a month later. To board the flight back, we had to pay an extra €[redacted].98 for 2 tickets. It struck me as odd that you can check in a month in advance because that's not typical. I believe there might have been a mistake on your end, as I am usually very careful and would never book a return flight for a month later. I trust that this will be resolved by you. The flight number for the costly return flight is FR9123. It's also strange that I have the same reservation number on September 13 and October 11. Quite unusual. I hope you can see the error and respond promptly. Best regards, Noey Wayers

Hello! I recently purchased two round-trip tickets from Treviso to Paris Beauvais. I encountered an issue with the online check-in process since I could only select the departing flight. I planned to check in at the airport within the permitted 48 hours in person but was surprised with an additional fee of [redacted] euros, which exceeded the original ticket cost. There was no prior notification of this charge for airport check-in, leading me to feel deceived. A lack of information about the fee in the emails added to my frustration. Despite arriving two hours early at Treviso airport, I was advised to delay check-in and later missed the online check-in window. This entire experience with Ryanair has been inconvenient, and I believe such practices are unexpected from a reputable company. Seeking a refund of [redacted].00 EUR for this unfair charge. Below is the flight number: Reservation H7J3KR. Thank you.

Ref: V7L8WH On 17 September, I attempted multiple times throughout the day to book a Ryanair flight from Alicante to Liverpool for myself and my wife. Unfortunately, the website was down, and the mobile app was not functioning correctly. Feeling pressed for time as I was leaving for a trip the next day with limited internet access, I woke up at 3 am to complete the booking. During the process, I overlooked adding hold luggage while adjusting to the new cabin bag policy. After realizing this, I added 20 kg of hold luggage for both the outward and return flights. However, the booking summary displayed 2 hold bags only for the return journey and none for the outbound flight. Despite difficulties, I reached out to Spanish customer service within the 24-hour window. The representative initially confirmed the baggage correctly but later acknowledged the error. She mentioned the possibility of paying a late booking fee for the outbound bag's weight allowance adjustment. I am requesting the baggage allocation to be rectified to include 1 20 kg hold bag for both flights. Additionally, if feasible, I would like to purchase a 20 kg bag for Mrs. R. Donovan at the original price of 25 Euros. Lastly, I wish to note that I have refrained from pursuing compensation in the past for flight delays, including one that was 8 hours late.

I have been attempting to obtain a refund on your website since September 24th. My name is Shelah Macrae, and I had a flight booked from Limoges to London Stansted on September 14, [redacted], which I used. The return flight was scheduled for September 26, [redacted], from London Stansted to Limoges. Unfortunately, my father passed away on September 24th. After speaking with a live chat representative, I was instructed to wait for the death certificate, which I submitted along with the necessary forms on the website. However, I received an error message stating that no refund is due as my travel date exceeds 28 days according to the Terms and Conditions. Despite multiple attempts and double-checking the information, the issue persists. The live chat has not been helpful in resolving this matter. I am feeling distressed and cannot afford to lose this money. Any assistance you can provide would be greatly appreciated. Thank you.

Hello, I recently spoke to one of your colleagues regarding a booking error I made. Instead of selecting the beginning of January, I accidentally booked a ticket for the beginning of December. The colleague assured me that I could make changes to my flight for free within 24 hours. I successfully rescheduled the ticket for January 8th, but the price difference quoted was around [redacted] Hungarian forints, equivalent to 8 or 9 euros. However, upon payment, I was actually charged 21.16 euros. I believe there was an error in the amount charged. I've been attempting to reach out to online customer service since this morning, but the connection keeps getting cut off. This experience has been frustrating, and I hope to have the issue resolved promptly as I don't wish to encounter such problems when flying with Ryanair again.

Dear Sir or Madam, I am writing regarding my disabled elderly mother's upcoming trip to Fuerteventura with her family in December. Our party consists of 5 individuals. I am aware that we need to request "special assistance" for her during boarding and disembarking the aircraft. Her full-time carer will be present to assist her, but I am unsure about how to proceed with seat reservations. Your Terms and Conditions mention that the disabled individual and their carer are entitled to complimentary seats if we notify Ryanair in advance about her disability via the "manage my booking" section. If this is accurate, should we reserve only 3 seats initially and await the allocation of the remaining 2 seats? I would prefer to book and pay for all 5 seats together at the back of the aircraft to ensure we are seated together. Could you please provide guidance on this matter as we are eager to book our flights? My mother, aged 78, had a TIA a few years ago affecting her mobility significantly, but she is currently in good health and well cared for by the family. This trip means a lot to all of us, and I seek clarity on the correct procedures for traveling with a disabled individual. Should she acquire a "fitness to fly" certificate from her doctor at this time? Your prompt advice would be greatly appreciated. Thank you for your assistance. Sincerely, Gerard

Reservation Number: FV16WM. Passengers: M.C. and W.T. I would like to make a change to the checked bag and cabin baggage allocation for our upcoming flight. Originally, the 20kg checked bag and 2 cabin bags were booked under M.C., but due to unforeseen circumstances, I need to switch this to W.T. This change is necessary as M.C. needs to return early for a family funeral. W.T. will be traveling on flight FR3003 from Rome Ciampino to London Stanstead on Friday, May 10th. Kindly send confirmation to [redacted] We have already paid for the checked bag, so the only adjustment needed is the name switch for the baggage. Thank you for accommodating this change.

Subject: Suggestion for New Flight Destination I have a suggestion for your company regarding the airport in Nis, Serbia. Over the past 4-5 years, the airport has seen growth, and now hosts several low-cost airlines flying to numerous destinations. Wizz Air was among the first airlines to offer flights from Niš to Malmo, Sweden - a route that has proven popular due to the significant number of Serbian citizens living and working in Malmo and its environs, as well as the connectivity to Copenhagen. My family and I have often used this route and observed high occupancy, with even Swedish and Danish citizens using the flights for weekend getaways to Niš. Regrettably, I recently learned that Wizz Air plans to discontinue the Niš-Malmo route after the New Year. I believe this presents a valuable opportunity for your company, given the substantial potential benefits: 1) Accessibility to the central/southern region of Serbia, where Belgrade Airport may be less convenient 2) A strong Serbian expatriate community in Malmo and neighboring areas (including Copenhagen) 3) Continuing a popular and established route which has proven successful among local travelers. I trust that this information will prompt you to consider the viability of operating flights on this route, which I believe would be mutually advantageous. Best regards, Dragan R., Nis P.S. Considering your existing Niš-Stockholm line, establishing a Niš-Malmo-Stockholm route could be a compelling addition!

Ryanair continues to surprise with their ongoing efforts to enhance passenger services and service quality. Recently, they have made a "good deed" by addressing luggage issues. They have generously increased the cabin baggage dimensions from 20x35x20 to 40x20x25. As a result, the bags I purchased a month ago are now not compliant. Can I return or exchange these unused bags for reimbursement or larger ones? Will Ryanair make further changes to their luggage policy, and if so, when? This situation feels frustrating, but thank you, Ryanair.

Hello, I am formally requesting the maximum compensation allowed by EU law for this journey - €[redacted] under EU261 Statutory compensation. This situation caused me to miss a day of work and incur additional expenses for a new train ticket due to the rescheduled flight date. Kindly confirm if this email serves as the official application for compensation. If not, please advise on the necessary form to proceed. Booking number [redacted] for flight FR535 from East Midlands to Dublin on September 21, [redacted]. Thank you, Roland S.

Subject: Refund Request for Flight Booking [redacted] Dear Customer Service, I am writing to address a concerning matter regarding a flight booking I made in July under the name Sheila Willies for a special family event. Unfortunately, I received a devastating diagnosis of a tumor in late August, requiring urgent surgery in late October that prohibits me from taking this flight. I recently submitted a claim for a refund due to serious illness, accompanied by medical documentation, as per your online policy. However, I received an email rejecting my claim, leaving me unable to provide further information to support my case. This has left me confused and distressed, as it conflicts with the assistance your policy purportedly offers for such situations. Despite forwarding a letter to "[redacted]," I have not received a response, exacerbating my concerns and frustrations. I kindly request a thorough explanation for the denial of my refund request and seek clarification on the discrepancy between your policy and the handling of genuine claims like mine. Thank you for your attention to this matter. Sincerely, Sheila Willies

I recently finished a round trip from MAD to RAK under booking number #FV3NNM. I faced an issue with Ryanair's online check-in policy, which I was unaware of before. Despite traveling to over 20 countries, this was my first time flying with Ryanair. When I checked in at MAD, I had to pay 55 euros per person (my wife and me) for not doing online check-in. I believe Ryanair did not effectively communicate this policy during the booking or in the email notifications about my trip. Interestingly, on my return from RAK, I received reminders about the online check-in and boarding pass, related to Morocco's travel regulations. I am reaching out to request a refund of the [redacted] euros I paid since I believe it was not justified due to insufficient communication from Ryanair.

To whom it may concern, I am writing regarding my recent experience flying with Ryanair from Sicily, Italy, on October 4th, [redacted]. This was my first time flying with Ryanair, and I encountered an issue at the Catania Airport. Despite attempting to check in at the counter, I was informed that I needed to do so online. Unfortunately, by the time I tried to sign in on my iPad, the online check-in had closed for my flight. I was then allegedly forced by Mr. Attigo Interiggi, Quality Manager, to pay 60.50 Euros under the threat of not being allowed to board my connecting flight to New York City, USA, via Rome. As an 80-year-old passenger traveling alone in a wheelchair, I found this situation distressing. I sought assistance from the police at the airport, who advised me to address the issue with Ryanair management. I believe Ryanair should provide me with an apology and a full refund or credit due to the circumstances of the payment request. Respectfully yours, Ruth M. New York City, New York, USA

Flight No: FR8363 Reservation No: C3KSNN Due to Ryanair's lack of engineering competence, I found myself stuck on a plane at Stansted for three hours. After changing planes, we arrived three hours late. The cabin crew assured us we would be reimbursed for all food and drinks purchased, and also receive a refund for the flight. I've spent two frustrating hours trying to reach Ryanair by phone today and over an hour attempting to navigate the claims process on their website. It's been a complete waste of time, and I'm extremely frustrated. Please process the full compensation promptly. I have decided not to fly with Ryanair in the future and will be filing a complaint with the Civil Aviation Authority separately. Thank you, H. Shipton

I would like to address the recent flight schedule changes I experienced with Ryanair. I am truly disappointed by the service and will not be flying with them again. This will be my first and last time using their services. How many more changes should I expect? Dear Customer, We are contacting you regarding a change in your Ryanair flight booking (see below). It's important to inform your fellow travelers about this change. If you have already checked in online, you will need to do so again and print a new boarding pass. Please click here to confirm the flight schedule change online. [redacted] If the link above spans over 2 lines, kindly copy and paste it into your browser's address bar. Please be aware that Ryanair cannot be held responsible for any expenses incurred as a result of this flight schedule change, unrelated to your booking. We sincerely apologize for any inconvenience caused by the alteration in your flight time. YOUR BOOKING REFERENCE IS: YZK2JM Flight schedule / Confirmation - All times are local PASSENGER 1. ANDREAS BRODIEN Your updated flight details are as follows: Departing From Berlin Schönefeld (SXF) to Tenerife (TFS) Thursday, 25th October [redacted], Flight [redacted] Departing SXF at 12:35 and landing at TFS at 17:00 Return From Tenerife (TFS) to Berlin Schönefeld (SXF) Thursday, 1st November [redacted], Flight [redacted] Departing TFS at 11:05 and arriving at SXF at 17:15 Travel Insurance If you purchased travel insurance during your initial booking, you can modify it online. Any changes such as time/date/destination must be done through the local reservation center. If you have purchased any third-party services like airport parking, transfers, or activities, ensure you inform the provider about the flight schedule change using the provided links. Ryanair Holdings plc (Company No. [redacted]) / Ryanair D.A.C. (Company No. [redacted]). Registered in the Republic of Ireland. Registered address: Airside Business Park, Swords, Co. Dublin, Ireland.

Hello, To start, here is our booking reference number: L6YTFX 0) I noticed during the booking that departures before November 1st were not affected by the law change. We have a round trip from Brussels to Malaga, with the outgoing flight in October. Can you confirm if we can benefit from two free carry-on bags for both the outbound and return flights (which is in November)? 1) Is it true that children aged 0, 3, and 5 years old can each bring along 2 pieces of baby equipment for free? a/ For the baby (5 months old), can we bring: a stroller with a detachable car seat when folding the stroller (counts as 1 item)? a baby rocker or play mat? b/ For the older children, are booster seats included in the 2 allowed items if they sit on them, or are they free, in addition to the two items, since they are not stored but on their seat? 2) Can we bring a bottle of liniment on the plane (for changing the baby)? 3) Is there free drinkable water on the plane to make the baby's bottle? And is it possible to warm it? If not, what should we do? 4) Can we bring a glass jar with the baby's meal and a metal spoon on the plane? 5) The powdered milk is in a large 900g metal container. Can we bring it? If not, what should we do? 5) Do children aged 0, 3, and 5 each have a right to carry-on and cabin baggage? Thank you! Céline Maerevoet