Ryanair Customer Service Issues

Subject: Issue with Baggage Allowance on Reservation MU3CVC Dear Ryanair Customer Service Department, I booked a reservation MU3CVC (Frankfurt to Corfu) on 9/8/[redacted] under the "Flexi Plus" option due to connecting from an overseas long-haul flight with substantial luggage. During the purchase, I was informed that a 20kg baggage allowance was included. However, on 11/09/[redacted], when trying to check in at Frankfurt airport, I was unexpectedly asked to pay 50 Euros for the 20kg allowance. Your staff mentioned a policy change that I couldn't find on your website. Upon researching, I noticed that the 20kg allowance was removed from "Flexi Plus" but remains for "Plus". When I booked, "Flexi Plus" was indeed meant to have the 20kg allowance. I kindly request that you honor the original booking terms and refund me the 50 Euros. Sincerely, Stavros M. Email: [redacted]

Subject: Issue with Baggage Allowance for Reservation MU3CVC Dear Ryanair Customer Service Department, I made a reservation (MU3CVC) from Frankfurt to Corfu on 9/8/[redacted], choosing the "Flexi Plus" option due to my international connection. Upon purchasing, the information provided indicated that a 20kg baggage allowance was included. However, during check-in at Frankfurt airport on 11/09/[redacted], I was surprised to be asked to pay 50 Euros for the allowance. Your staff mentioned a policy change that I could not find on your website. Upon further research, I discovered that the 20kg allowance was removed from "Flexi Plus" but remains available for "Plus." Since my booking under "Flexi Plus" initially had the 20kg entitlement, I kindly request a refund of the 50 Euros. Regards, Stavros M.

Dear Customer Service, I am reaching out regarding the cancellation of my flight on 29/07/[redacted] from Palma de Mallorca to Berlin Tegel (TXL) at 9:20 for my wife and me. Ryanair rerouted us to Münster where we incurred additional expenses for food, accommodation, and transportation to Berlin. I submitted an EU261 refund request with reference number [redacted] on 31/07/[redacted]. Despite expecting a confirmation email by 20/08/[redacted], I have not received any communication. I followed up with an email on 22/08/[redacted] to [redacted] but have yet to receive a response or refund. Although I booked through an agency, I covered the extra costs independently. Could you clarify if my refund request process is correct or should the agency handle it? Also, I prefer the refund to be returned to my credit card directly. Here are the necessary details: Ryanair booking number: A2G6PN Email: [redacted] Passengers: - Marco Sbalchiero - Alice-Mary Graves I kindly request your prompt assistance in resolving this matter and processing the refund. Thank you for your attention to this issue. Best regards,

I require the specifics of my recent Ryanair flight for a medical claim form with Nationwide. I am not looking to file a claim against Ryanair, but rather need the flight confirmation to verify travel for insurance purposes. Unfortunately, I no longer possess the details since they were disposed of after our return from Tenerife. We have a positive experience with Ryanair and have booked flights again for 21 September and 1 October. Your assistance with this matter is greatly appreciated. Thank you, Maureen Brown.

Upon arriving at the airport on time for our flight, we faced issues with overweight luggage. After attempting to rearrange our belongings, we were still over the limit and had to pay an extra fee. While my friend queued to make the payment, I had to deal with a passport check. To my surprise, I was informed the baggage drop was closed due to weight and directed to security. At security, my attempt to explain the situation with liquids in my bag led to a back-and-forth as they debated what to do. Eventually, I was sent back downstairs causing frustration and a time delay. The agents downstairs stated it was too late to board and directed us to buy new tickets, costing us [redacted] euros each to change our flights. The lack of empathy or assistance from the service agents left us feeling helpless. We were forced to take a much later flight resulting in a long wait at the airport, and additional expenses to adjust our train tickets. Seeking a refund of the flight change fees and compensation for the inconvenience with our transportation arrangements.

Dear Madam/Sir, I would like to address the delay of 5 hours on a Ryanair flight from Thessaloniki, which resulted in a missed connection to Porto. Despite my request for a refund, the company is proposing a compensation of [redacted] euros per person (email Ref: [redacted]/Z2DG4Q/NIK). I am troubled by the amount of compensation offered as I anticipated a minimum of [redacted] euros per person. The current offer of [redacted] euros per person is unjust and inadequate. My expenses far exceeded this amount due to the flight delay. The repercussions of this delay include missing a full day of work resulting in a deduction from my salary, rebooking a flight with Lufthansa from Berlin Tegel to Porto at a cost of [redacted].76 euros, an additional 62.30 euros for a taxi to the airport, and the loss of a 99.94 euro reservation for the flight to Porto (flight R2DE8Q). Even with the [redacted] euros compensation ([redacted] euros per person), I am still facing a loss of at least [redacted] euros. The total expenses incurred amount to [redacted] euros solely due to the delay of the Ryanair flight. I urge you to reconsider the compensation amount to [redacted] euros per person to help alleviate the financial strain this situation has caused my family. I eagerly await your prompt response and appreciate your attention to the matter. Emilia M.

Dear Sir/Madam, I would like to inquire about the flight booking I made yesterday (13,09,[redacted]) for three passengers traveling to Italy. The passengers are Shaun Mendes, Shamine Mendes, and Suzanne Mendes. Flight Details: Departure: Sun 14th Oct from Cologne to Rome Ciampino at 08:00 (FR [redacted]) Return: Thu 18th Oct from Rome Ciampino to Cologne at 12:55 (FR [redacted]) I have not received any confirmation email or seen the tickets in My Booking mailbox on the Ryanair site. Can you please confirm the status of these bookings at your earliest convenience? I may need to re-book if necessary. You can reach me at [redacted] Thank you, Shaun Mendes

Subject: Flight Booking Confirmation Issue Booking Reference: YRW5JV On February 3, [redacted], I made a booking for a flight from Manchester to Tenerife with a return on February 13, [redacted], back to Manchester. I have not yet received any confirmation for this booking. Despite spending hours on the live chat line, I have been unable to resolve the issue. It seems there was a mix-up with email accounts. The email account listed in my settings on the chat line is [redacted], where they have been sending the confirmation. However, my correct email account, [redacted], is what I see when I access my settings. I suspect this issue arose when I engaged with the Ryanair online boarding pass system. I was assigned what I believed to be a temporary email address, [redacted], which I cannot access. This is where the booking confirmation has been sent, leaving me unable to download it and causing concern about not knowing our flight details. I kindly request assistance in resolving this matter promptly. Thank you for your help. Best regards, Rod Bennison

I had arranged a trip with a family member, booking return flights from Aberdeen to Alicante. Unfortunately, my companion is now in police custody until Monday due to recent events. As he cannot make the flight, I am left traveling alone after purchasing both tickets through my Ryanair account. I kindly request a refund for my family member, Rhian Doran's flight, as he will be unable to attend. I have already checked in for my flight today and ask that you do not cancel my ticket. Your assistance in refunding Rhian Doran's ticket would be greatly appreciated. Thank you, Shaun Quantrell

Yesterday, I was booking flights on Ryanair. I logged in and successfully made the first reservation. However, when I tried to book another flight and entered my credit card details, the system displayed an error message stating, "We can't process your reservation at this moment." Thinking it was a temporary technical issue, I waited and attempted again with a different credit card, but encountered the same problem. I confirmed my credit cards at the bank this morning, and they are in good working order. Unfortunately, every time I try to pay for a flight, the system continues to show the same error message, preventing me from making any reservations. I require assistance to identify and resolve this booking issue.

I have explained our situation to customer service, and I am inquiring about the possibility of a refund due to a challenging circumstance. My sister, who has cystic fibrosis, resides in Malta for health reasons. In celebration of their 50th wedding anniversary, my parents, both 78 years old, had saved up to visit her. Our booking reference is Fs26gf, with the original flight scheduled for Thursday. Unfortunately, my sister had to urgently travel to be with her unwell 23-year-old son, prompting the need for a last-minute flight. She likely flew with Ryanair last Tuesday and is still with him now. This unexpected event has left my parents in a difficult position as they were looking forward to their first visit to Malta. Despite our attempts to reschedule for May, we were advised of a fee, even though the new fare is significantly lower. We are financially strained, particularly as I also have cystic fibrosis and am unable to work. Any assistance you can provide would be greatly appreciated. Thank you. - Sue Hearse

I traveled on flight FR9280 to Faro airport on September 5th at 3 PM, seated in 29D with booking Reference ISYMXV. Upon arrival, I realized I left my sunglasses in a purple case. The airport informed me they would be sent to Stanstead. I returned on September 11th and completed a First flight lost property form. After emailing, I was directed to contact Ryanair. Despite calling Ryanair in Faro and at Stanstead, I have been unable to resolve the issue. I feel stuck and unsure of what steps to take next. Any assistance would be appreciated. Thank you. Dale Lowrie.

Name: FGJ Seegers Email: [redacted] Phone: [redacted] Issue: My wife (70 years old) and I (76 years old) had a very unpleasant experience at Eindhoven airport last Saturday. We had booked a flight with Ryanair, FR7523 to Alicante, departing at 10:05 am. I had to pay an additional €26 online check-in fee for 1 small carry-on bag. I did this because I needed to pick up a friend after surgery in Benidorm. The boarding passes clearly stated: "1 small bag allowed on board" and "without priority boarding, only small bag." My wife and I share a small bag that we have taken on flights for 20 years. Despite showing our boarding passes at passport control, we were told to check our bag at the plane by a young man who was rude and uncooperative. His behavior was unacceptable and caused distress to my wife, who has high blood pressure. Thankfully, the pilot and chief stewardess intervened, and we were allowed to board the flight with a 30-minute delay. I ask for appropriate action to be taken against this employee and seek compensation for the taxi costs incurred due to the delay. If no resolution is provided within 5 days, I will consider sharing my experience on social media. Frank GJ Seegers and Ida Seegers - van der Rijt Rosmalen [redacted] Phone: [redacted]

I am writing to share my disappointing experience on the flight back from Tenerife with my parents on September 15th. I encountered issues with checking in online, struggled to get seats together, and faced a significant flight delay. Upon arrival at the airport, there was a lack of communication about the delay, leaving passengers uninformed and frustrated. Our wait was extensive, and we were left with limited resources for sustenance. The return flight with Ryanair did not meet our expectations after a smooth outbound journey. Due to the delay surpassing three hours, I have been informed that we are entitled to compensation. I have timestamps and boarding passes available if necessary. Thank you, Samantha.

Dear Ryanair, I am thrilled about your move to Exeter airport, which is only an hour away from my home in Brixham. This change will greatly expand my travel opportunities as I no longer have to journey to Bristol for a Ryanair flight. Flybe, the current operator at Exeter, is costly and lacks direct flights to some of my desired destinations. The accessibility of Ryanair in Exeter will now allow me to enjoy affordable long weekend getaways. I am eager to know if you plan to increase your flight options from Exeter, particularly hoping to see destinations like Knock in Ireland, Alicante & Murcia in Spain, Venice in Italy, and Hamburg, Hannover, Bremen in Germany. As I have family in Spain, Ireland, and Germany, this expansion would bring great joy to us. Welcome to Exeter, and I look forward to continued affordable fares. Best wishes, Vanessa Fidgeon

To whom it may concern, I want to report an issue with my recent Ryanair flight check-in to Milan. I completed the process around 6:45 pm last night by filling in my passport details and other required information on your website. However, after receiving an error message upon approval, I couldn't redo the check-in due to technical problems on your end. Assuming I had successfully checked in since I completed all the steps, I later noticed I hadn't received my ticket via email. I attempted to contact you without success, so I went to the Prague airport early to resolve the situation and print my ticket. Despite the agent confirming online input of my details the day before, I was charged [redacted] KC (Czech currency). I am requesting a refund of this amount due to the inconvenience. My reservation details are as follows: Reservation number XU356P, Flight no. FR [redacted]. Please reach me via email or at +[redacted] [redacted] [redacted] [redacted] to resolve this matter promptly. The charge was unexpected and caused delays at work while resolving it yesterday and today. I have attached the receipt for the airport check-in payment. Thank you for your attention and prompt response. Sincerely, Lea K.

On Monday, September 3rd, I boarded one of your planes from Frankfurt to Stansted. Unfortunately, the service was extremely slow. I waited for half an hour just for a toasted cheese Panini. Even after reminding the crew of my order, I received a cold sandwich that was inedible. Despite the presence of many empty seats, they claimed to be busy. Some crew members were upset when I expressed my dissatisfaction with the service.

I encountered a problem with my car hire booked through Ryanair with Sicily by Car at Brindisi airport. Despite the booking document's promise of a [redacted] registered car, I was given a [redacted] Toyota Argo with [redacted] km on it, in poor condition with undisclosed bodywork issues. The car hire company took 2.5 hours to address this and only made changes to the documents after I insisted. I am seeking compensation for the subpar car and service received.

I purchased a National Express Coach ticket through the Ryanair app last Wednesday. However, I have yet to receive the confirmation for my journey today. I may need to buy another ticket from a different source. I am concerned about getting a refund of £8 for the initial purchase. I attempted to reach out to National Express and Ryanair's Customer Service departments, as well as on Twitter, but have not received any assistance so far.

On August 1, [redacted], I made two bookings: one from MRS to STN with booking reference EPPCFV and another from STN to CGN with booking reference B4RCQE for myself and my travel companion, Julia S. Upon check-in, we had one suitcase tagged [redacted] and two cabin bags tagged FR789395 and FR789396. Despite a two-hour delay of flight FR6542 from MRS to STN, we arrived at STN at 17:30 and had 1:30 hours left for our next flight, FR2816. Although our bags were expected to reach CGN on the next available flight, the flight ended up being 1:30 hours late. Following up on our missing bags, I provided my details at CGN airport and was told to contact Ryanair for a missing baggage inquiry. Despite multiple attempts to reach out to Ryanair and Swissport staff at STN, I am still awaiting a reference number for my missing baggage inquiry. The missing bag details and contents are specified as follows.