Ryanair Customer Service Issues

Hello! I made a flight booking on 8/21/18 and I need to modify only one part of the itinerary. My reservation number is VTZBIJ, and the booking is under Kelly Kearns for myself and Shannon Tracey. We would like to change the flight scheduled for Sat, November 3, [redacted], from Rome to Palermo (Flight FR4902) to the flight on Mon, November 5, [redacted], from Milan to Palermo (Flight FR1440). We've made the decision to travel from Rome to Milan by car and sightsee along the way. I have a few questions: 1. Is this change possible? 2. How can I go about making this change? (I encountered issues online where it prompted me to modify both flights associated with this reservation number) 3. What would be the cost associated with this change? Thank you very much for your assistance. Kelly K.

We made a mistake while booking a flight for my stepdaughter's friend. We used a name that differs from the one on her passport. Despite knowing her as Booth, we later found out her real name is Cloud. As she only recently turned 18, she is not a frequent traveler and did not share all details. With six of us set to fly this Sunday, my son reached out to Ryanair to rectify the error. They requested £[redacted] to make the name change, which was unexpected given the initial cost of the flights at £[redacted]. Unfortunately, we have already allocated our holiday budget and cannot afford the additional fee. It seems like a simple fix, but Ryanair declined to assist by unchecking her in so we could correct the name ourselves. It's disappointing how they handled the situation, despite understanding their policy now. Any tips on how to proceed would be appreciated. Thank you, Thérèse

I recently experienced rudeness from a call center staff member named Danielle, who refused to provide further information and suggested a fee of 50GBP to add a missing bag to my flight after a change. I requested a refund for the flight change as booking a new one was cheaper. Danielle incorrectly stated that the new flight was more expensive, but I have evidence showing it's around 35GBP cheaper. Despite this, she denied my refund request. I have screenshots of our conversation confirming the bag addition and comparing flight prices. Paul.

Yesterday, on August 23rd, I visited Ryanair to reserve a round-trip ticket from Bristol to Ibiza. I selected a flight departing on September 19th and returning on September 24th for a total of £[redacted]. During booking, I had to choose the flights separately. I successfully booked the outgoing flight departing Bristol at 16:30 (reservation number PV9B2Z). Unfortunately, when I tried to book the return flight, it was no longer available, and the only option left was a £[redacted] flight. Consequently, I only have a one-way ticket to Ibiza. I seek a refund for the canceled flight, as I believe it was not due to an error on my part. I promptly reached out to resolve this issue. Thank you for your assistance. - T. W.

Hello, I would like to address the issue with my damaged luggage. My booking reference number is S4D5WN, and I was on flight FR5942 on 17/08/[redacted] from Palma to Bournemouth. Upon arrival, I discovered that my luggage had been damaged. I promptly reported this and filled out a claim form, as instructed. I was then advised to email [redacted] with the damaged luggage reference number (STNFR10436) and provide my address for further assistance. However, the response I received indicated that my order could not be located in the system for the claim to proceed. I followed up with Ryanair, but unfortunately, I encountered unhelpful and rude staff members who provided conflicting instructions. Despite my attempt to resubmit the claim form through the website, I was unable to do so as it exceeded the 7-day limit. I am feeling confused and disappointed by the lack of resolution. Any assistance would be greatly appreciated. Thank you, Luvna

My partner, our three-year-old daughter, and I flew with your airline to Munich on 11/08/[redacted] on flight no. FR8994. We checked one bag and had our hand luggage and our daughter's pram taken to the aircraft undercarriage. Unfortunately, upon arrival in Munich, our child's pram was missing. We contacted AHS at Munich airport, who informed us that Ryanair would be contacted and the pram might be found within 24 hours. Despite trying to follow up daily on the provided contact number, we were unable to reach anyone. As a disabled traveler relying on the pram during our holiday, not having it was challenging. Upon returning on flight Fr8997, we were delayed 40 minutes at the lost baggage desk in Munich, only to be told the pram couldn't be located, and we should deal with Ryanair directly. This delay caused us to miss our flight, leading us to book and pay for an Aer Lingus flight at a cost of €[redacted]. We expect Ryanair to take responsibility for the situation, reimburse us for the expenses incurred, and provide compensation for the inconvenience caused by their errors. Regards, JP

This is my first time flying with Ryanair, and I am unsure about their baggage policy which is quite confusing to me. I have a few questions: 1. What will I be charged if my bag is considered too large? My reservation number is 13QRMA for flight to Athens FR1530, FRA to Athens on Tue, 25 Sep 18. 2. If my bag is the right size, is it free to check in the 10kg one and bring a small one onboard? 3. Now that my booking is confirmed, how much would it cost to bring both bags onboard? 4. How do you measure a soft, squishy bag for the size restrictions?

I traveled with my family from Edinburgh to Gran Canaria on 17.7.18 with reservation number QRQ7MI. I had paid for two checked bags on the outbound journey and assumed this covered the return trip. However, upon arriving at Las Palmas to fly back to Edinburgh on July 28, I was informed that I had not paid for the return leg's checked bags. The check-in staff at Las Palmas initially informed me it would cost 50 euros, but later corrected the amount to [redacted] euros after I had already paid. The customer service I received was unhelpful and somewhat aggressive. I was not made aware that I could have added the bags to my booking online, as it was more than two hours before the flight. Additionally, I later found out that the in-airport price advertised online is actually 25-40 euros, not 50 euros each. As a long-time Ryanair customer, I was disappointed by the lack of information provided and the unprofessional manner in which the situation was handled by the staff. I kindly request a refund for the difference in price paid. Best regards, - Gareth / Dawn Donaghey

Hello, I am looking to book a seat for my infant son to accompany me on my flights from Manchester to Dublin and back. I recently spoke with a staff member over the phone, but I don't believe he fully understood my request. He mentioned a fee of €50 for the infant, which seemed inconsistent with what I was told for my return journey. Could someone assist me with this matter, please? Additionally, I would like to know if my 3-month-old baby requires a passport to travel between the UK and Dublin, Ireland, or if having his birth certificate and a letter from his father will suffice. Thank you, Nicola Burns

Complaint Submitted to Ryanair Customer Services - 30th August [redacted] Reference: I2UCYQ Flight: FR9968 Dear Sirs, As evidenced by my flight details, I flew from Sofia, Bulgaria to London Stansted on 8th August [redacted]. The flight was significantly delayed, landing around 2:30 am. To add to the ordeal, my luggage did not show up on the carousel. Airport staff informed me it had been sent to Brussels, Belgium, promising delivery via Fedex within seven days. Despite numerous calls to Ryanair, Stansted airport, and Fedex, my luggage has not been returned as of today, 30th August [redacted]. I am missing souvenirs and essential items from my trip, leaving me unable to share them with loved ones. I am extremely upset and disappointed with the lack of proactive communication regarding this matter.

Dear Customer Support, I recently bought a ticket from Ryanair dated 20/11/[redacted] for a flight from Belfast International to Malaga around 23/12/[redacted]. I need details for social welfare purposes. The ticket was approximately €[redacted].00, and my passport number is PV[redacted]. Any assistance provided would be greatly appreciated. Thank you, Shane M.

I was shocked to receive a letter instructing me to arrive an hour early for my 8:25 p.m. flight, as I ended up having to leave home at 11:45 a.m. Having to wait a total of 3 hours before the flight, which was then delayed by 2 hours and 50 minutes, was frustrating. On the return flight, although the plane was on time, I had to wait 1 hour and 45 minutes for my luggage. Traveling to Malta thrice a year, I have always chosen Ryanair. However, experiencing delays multiple times, including a nearly 3-hour delay with my disabled son, has left me dissatisfied. Waiting on the runway for 2 hours during the prior delay was particularly challenging. I doubt I will receive a response, but I wanted to share my grievances. I may consider using a different airline from now on.

I bought a one-way ticket for J.J. Garvey from BCN to SDR on August 16th with reservation code U68F7U. I flew in from ATL to catch this flight. I checked in online in the US 16 hours pre-flight, but no boarding pass was issued as it requested passport check at the airport. At BCN, 2 hours before the flight, the counter staff stated I had to buy a new ticket without a boarding pass, despite showing my reservation confirmation. With no other option, I repurchased the ticket, paying significantly more for the same flight. I now seek an immediate refund. My attempts to resolve this on Ryanair.com have been unsuccessful, as the chat redirected me to a general refund page with no option to address this specific refund request.

Dear recipient, I am flying to Copenhagen tomorrow and currently using prescribed morphine in liquid form. The glass bottle holds 330ml of liquid morphine. Is it allowed in my hand luggage on the aircraft? I only have this one bag for my weekend trip. I realized it exceeds the 100ml limit for liquids in hand luggage. I checked the EU security rules and it seems medication is an exception, but opinions online vary. I lack a doctor's note, but my medication is labeled with my name. Any advice is welcome. Thank you, Samuel Carl Drummee

I mistakenly arrived at Bournemouth airport a day early for my flight with my husband. Despite our tickets showing as void, the staff rushed us through security checks and allowed us to board. There was a small issue with seating arrangements onboard, but we eventually got settled. I spent the next day trying to confirm our return flights and was disappointed with the lack of security checks I observed. I am considering escalating this issue further if not addressed promptly. I expect a response within 24 hours.

I have reserved 2 one-way flights for my parents, Mr. & Mrs. D Tantrum, from Corfu to Birmingham on September 22nd, [redacted]. Their seat numbers are 11A & B. I did not receive an email confirmation. After contacting customer services, I discovered that my booking was made under a different email address that I do not recognize. Despite locating the reservation number on my bank statement, customer services are reluctant to send me the confirmation due to security concerns. I used my email, [redacted], in May [redacted] to book tickets for Sally Plested using the same credit card. I urgently need my parents' confirmation sent to my email address. The email address Ryanair has on file, [redacted], is not mine. I refuse to pay an additional fee for airport check-in. Kindly assist in resolving this issue promptly.

We printed our boarding pass for a flight from Lanzarote to Bristol with EasyJet. Arriving at the airport, we were surprised to find the check-in desk open even though our flight was scheduled for 1:30. We checked in three hours early and had breakfast. When we couldn't find the flight time on the board, we were directed to the Ryanair counter where we discovered the flight had changed to 11:10. Despite not receiving notifications from Secret Escapes about the changed flight time, we had to stay an extra night in Lanzarote, pay for a hotel, and purchase new tickets to Birmingham. We faced additional expenses for taxis, food, and travel to Bristol, causing a long and inconvenient journey. We are puzzled why the staff did not inform us about the flight change, leading to these unexpected costs and disruptions. We appreciate any assistance you can offer with this issue. Thank you, Mrs. C.G. Required details have been redacted.

Hello, I am currently having trouble with my Ryanair account. There seems to be a mix-up between my wife's account and mine. My email address is linked to her name, and her email is linked to my account details. I tried to rectify this online last night but encountered error messages. My information: - My name: Jonathan Dyson - Email: [redacted] - DOB: 16-01-[redacted] - Nationality: British My wife's information: - Name: Christine McGrath - Email: [redacted] - DOB: 25-12-[redacted] - Nationality: Irish I would like my account under [redacted] to display only my details, and for my wife's information to be associated with her own Ryanair account. I have a flight scheduled for this Thursday, September 13th, so it's crucial to resolve this promptly. I am unable to find a customer support number, so kindly reach out to me as soon as possible for assistance. You can contact me at my provided phone number [redacted] 86 [redacted] or via email at [redacted]

Hello, I made a booking for flights to Poland from the 14th to the 23rd of December with reservation number A3RY3K for myself and my partner. Regrettably, we are unable to go on the planned dates. I attempted to reschedule our flights earlier, but the online system is charging me extra, especially for two 10kg bags at 40 euros each, which I do not require since I only need a carry-on bag. Today, I spoke to Ryanair's customer service at the airport, where I also work for Delta Airlines. The staff member advised me to manage the booking online. However, I found the online fees much higher and even more expensive than purchasing new tickets. I believe there was a lack of customer service as the interaction was brief and unhelpful. I am seeking assistance from Ryanair to remove the unnecessary baggage charges and resolve this issue.

Subject: Request for Baggage Refund Dear Ryanair Customer Service, I am writing to request a refund for the two bags we recently booked due to your new baggage rules. We incurred an additional cost of €32 as shown on our itinerary, which was confirmed shortly before receiving your email last night at approximately 9:55 p.m. We kindly ask for a reimbursement of €32 to be credited back to the card used for booking the bags. Thank you for your attention to this matter. Sincerely, C.P. & B.P.