Ryanair Customer Service Issues

My husband, two children, and I recently flew with Ryanair to Barcelona Girona. While waiting at the gate, my husband received news of a close friend's death, leaving us in shock. We quickly approached the Ryanair desk to inquire about our options, hoping to cancel our travel plans due to the circumstances. Unfortunately, the staff member in charge was abrupt and unsympathetic, providing limited assistance and making us feel like a burden. Despite this, we traveled and missed the funeral, a decision we made on our own. The lack of empathy and clear guidance from the Ryanair staff member was disappointing. We flew on the 13:15 flight to Barcelona Girona on 21/7/18. Additionally, we had a car hire issue with Firefly, booked through a prompt on your website. The car broke down, resulting in my husband spending part of his holiday resolving the matter. We have been unsuccessful in finding Firefly's contact email, and reviews online have been negative. I recommend reconsidering their inclusion on your site and providing an alternative contact email for issue resolution. We look forward to your response. Thank you, Cora and Eamon Magee

I flew with Ryanair on Flight FR6606 from Edinburgh to Porto on July 31st, [redacted] with my husband and our 6-month-old baby. Prior to boarding, I used the online check-in app to select seats. However, there was an issue with the seating arrangements as my husband was seated apart from us, resulting in me paying an extra £10 to have him moved to our row. Upon boarding and settling in, I began breastfeeding our baby for take-off. Unfortunately, a steward informed us that we were seated in an unsuitable row near the middle exit, causing a delay as passengers had to rearrange seats to accommodate us, leading to some embarrassment and distress. Although the in-flight customer service was understanding, the inconvenience caused by the online check-in process was disappointing. Seat allocation should have been more carefully managed to avoid such situations in the future.

Hello, I encountered a technical issue while purchasing Ryanair tickets online today. I attempted to buy two round-trip flight tickets from Germany to Palma; the first ticket was for a flight from Berlin Tegel to Palma for me, and the second was from Hamburg to Palma for my friend, A.T. When ordering, the website system crashed, and upon refreshing, I discovered my ticket from Berlin was mistakenly booked under my friend's name (Reservation: JUJ85M). Due to the system error, I lost the ticket price of 83.10 euros. I subsequently purchased another ticket for myself (Reservation: EUDI2Z) on the same flight and date, as well as one for my friend from Hamburg (Reservation: EUDI2Z). I kindly request compensation for the inconvenience caused by the website error. I now have two tickets under my friend's name for the same day, one of which is incorrect. Thank you for your attention, Mariia Kapchynska

I experienced a flight cancellation on July 28th (Flight [redacted]) without any explanation. The customer service provided at the airport was extremely inadequate, leaving me unable to rebook a flight. Consequently, I had to purchase a ticket with another company for a flight three days later, resulting in loss of holiday time, significant inconvenience, and extra expenses. Although I received a refund for the canceled flight which cost £[redacted] with easyJet, it does not adequately compensate for the situation. I am seeking reimbursement for the cost of the second, more expensive flight and additional expenses like train tickets from London to Gatwick for the replacement flight. Could you please advise on the process to submit receipts and bank statements for reimbursement? I hope for a satisfactory resolution to this matter; otherwise, I may escalate it further. Thank you.

I am experiencing an issue with the flight I booked for my mom on July 30th. I have been trying to reach out since July 31st without success. The flight was FR8736 under the booking code Q5WNNK. When attempting to claim a refund, I encountered difficulties as the system indicated incorrect information, which I have verified multiple times. The passenger's name is Giuseppina Tatarella. I seek assistance in resolving this matter as I believe I am entitled to a refund of £[redacted] due to the flight delay of 3 hours, causing inconvenience to my family.

I would like to officially complain about the service I received and request a refund and compensation for the additional expenses I incurred due to your error. I booked a flight for two people from Wroclaw to London Stansted for July 31st, [redacted]. I made the booking on July 24th, but when I tried to check in online on July 30th, I discovered that the reservation didn't go through. I did not receive a booking confirmation email, and the booking did not show in my Ryanair account. I panicked and had to book a more expensive flight for the same day, resulting in extra costs for two tickets and a missed day of work. On July 30th, I received a text message from Ryanair, but when I tried to check in for flight A1JCTT, there was an error. Today, I saw that money was deducted from my account for this booking, which is unacceptable. I am requesting a refund of £94.00 for the tickets, reimbursement of £64.00 for the taxi to Cambridge, and compensation for the extra stress and missed work. Despite the current challenges your company is facing, it should not affect customer service. We experienced significant inconvenience and financial losses due to this incident and hope you can compensate us accordingly. Regards, M & R Smutek.

Regarding the boarding passes for Fran Doularis and Mary Doularis, I would like to report an issue that occurred when we attempted to collect our boarding passes at Athens airport on the departure date of 25/05/[redacted] for our flight to Budapest. Despite the flight being confirmed by our travel agent, we were informed by the Ryanair counter officer that the boarding passes would not be issued. After attempting to use the automated check-in machine without success and encountering problems similar to other passengers, I was eventually forced to pay [redacted] euros to obtain the boarding passes. This experience left me feeling taken advantage of and raises concerns about the practices at Athens airport. I am requesting a refund of the [redacted] euros paid and would appreciate a resolution to this matter. Thank you, Mary D. [redacted] [redacted]

Hello, I am reaching out regarding Ryanair flight FR220 from Budapest to Nuremberg on August 3, [redacted], which was delayed more than 3 hours for departure and arrival. According to EU Regulation [redacted] and information on Ryanair's website, I am eligible for a refund. I have evidence to support this claim with screenshots from two flight tracking sites, Aeroportia and Flight Radar 24. My Ryanair reservation details: Reservation number: T4P9XN Passenger: Adriana Nagy Return date: August 13 I have encountered an error while trying to submit my refund request through Ryanair's online form. I am prepared to submit the refund application manually if necessary. If my request for a refund is denied, I am considering contacting the authorities at Nuremberg Airport to verify the landing time for additional evidence. Thank you for your attention to this matter. I eagerly await your response. Best regards, Adriana Nagy

I made an online reservation on Wednesday evening and selected the Flexi Plus option, assuming it included Priority boarding and two cabin bags, including checked baggage. However, upon receiving the confirmation, I noticed that it did not include the 20kg checked baggage allowance. After further investigation, I discovered that I could add 20kg of checked baggage for GBP50.00, but if booked at the same time as the reservation, it would only cost GBP35.00. The option for checked baggage was not clearly presented during the booking process. As someone with 40 years of experience in the Airline Business, I understand how reservation systems typically function and feel frustrated by this oversight. I attempted to contact customer service through live chat, but after a 2-hour wait, I only received generic responses from Jessica or Kumarrsh online. Paying GBP225.86 for my ticket, I expected better customer service. This experience with Ryanair will definitely be my last.

To whom it may concern, I made flight reservations in January [redacted] for the dates Thursday, August 23rd to Thursday, August 30th with Ryanair (Confirmation #VZ56TW) for a trip to Budapest, Hungary. I have an important conference during this time which I cannot miss. With current cancellations by Ryanair, I cannot risk losing this flight. I am concerned about receiving a last-minute cancellation email, as my sister's family experienced this issue last week when returning from Budapest. I am kindly requesting a full refund so I can make alternative arrangements with an airline that can ensure reliable service. As an alternative, I would also consider receiving a credit note valid for a year, as my parents frequently travel to the UK and could use it. I am eager to resolve this matter and appreciate your prompt attention to my request. Thank you. Best regards, Laura Szorady

On August 1, [redacted], I rented a car along with my flight from Ryanair, which I usually do. The car voucher included the flight number and pick-up time. Due to a one-hour flight delay and a baggage delay of 1.5 hours, we arrived at InterRent for car pick-up and waited an additional 40 minutes. Despite having already paid, they demanded an extra £[redacted] to release the car. Ryanair assured me the delayed pick-up time was fine, but InterRent insisted on the additional payment. I spent £31 trying to reach Ryanair for a complaint, only to be told they're not responsible as they use a third party. Despite my frustration and failed phone calls to both companies, I ended up taking a taxi for a total cost of £[redacted] and missing appointments. This situation is unacceptable after being a loyal Ryanair customer for 16 years. My Ryanair car confirmation is GB[redacted]10, InterRent confirmation is [redacted]3, and my flight reference was CUQSWM for me and my wife. Sincerely, J. M.

Greetings! I traveled on Ryanair Flight# FR1143 on July 30th from Lisbon T2 to Berlin Schoenefeld. Our initial departure time of 7:10pm was changed to 6:45pm, but we faced further delays. Eventually, we boarded the plane at 6:50pm, only to be informed of an additional potential delay of 1 1/2 hours. Subsequently, our flight, scheduled for 5:10pm, departed at 08:14pm, arriving in Berlin at 0:50am. The Ryanair crew informed us about the possibility of a refund if the delay exceeded 3 hours, which it did. Despite my attempts to contact Ryanair via email and live chat, I have not received a response. Any assistance would be appreciated. Sincerely, Niclas F.

Caitlin E. 8 Crofton Dr. Renfrew PA48YX Tel:[redacted]1 June 20, [redacted] Booking Reference: NNBZWB To Whom It May Concern, I have experienced two unexpected family bereavements on February 20, [redacted], and March 8, [redacted]. These losses have caused a significant amount of stress as I continue to grieve. Due to these circumstances, I was unable to attend university and obtained a sick note from my doctor. Consequently, my exams have been rescheduled during my planned holiday. I am aware that Ryanair may offer refunds in exceptional cases, and I kindly ask for your consideration regarding my situation. Although I have arranged for friends to travel in place of myself and my partner, Michael Kennedy, I hope that given my circumstances, the amendment fee can be waived. Sincerely, Caitlin E. Since sending this email, I have dedicated numerous hours on the phone with Ryanair, who advised me to file a complaint. Despite never requesting a refund, I was informed that I was not eligible for one. On live chat, Ryanair assured me that the fee could be waived, but the resolution has been pending for months now.

August 12, [redacted] Dear Sir/Madam, I am writing to request the prompt creation of my ticket declaration document. This document is crucial as the Immigration (SEF) Servico de Estrangeiros e Fronteiras of Aveiro, Portugal, has specifically requested it. My travel information is as follows: - Date of Travel: 22nd March [redacted] - Departure: Charleroi (Brussels) Airport - Arrival: Porto Airport - Full Name: Sanjay Ghale - Nationality: Nepalese - Date of Birth: 17 Aug [redacted] - Sex: Male - Passport Number: [redacted]8 I kindly ask for your assistance in providing this document promptly as it is urgently required for submission. I look forward to your earliest response. Thank you for your attention to this matter. Sincerely, Sanjay Ghale Current Address: Rua do Zaire N-3, Cave Anjos, [redacted]-[redacted] Lisbon, Portugal

On August 6th, my flight to Brindisi experienced significant delays without any information provided. Similarly, my flight from Brindisi to London Stansted on August 13th was also severely delayed with a lack of communication. Consequently, I had to resort to taking an Uber from Liverpool Street to my flat in North London since the train did not stop at Tottenham Hale due to the lateness of the hour. This situation has caused me to not only be frustrated and exhausted but also to lose half a day of work tomorrow for recovery. The original air tickets were not budget-friendly either, adding to my dissatisfaction. I am now seeking compensation from Ryanair for these inconveniences and I vow never to fly with them again, and I will also discourage my family and friends from doing so. If necessary, I am prepared to seek legal assistance to file a claim for breach of contract based on the failure to deliver the promised service.

I purchased a refundable ticket but now cannot travel with my children. I need to cancel and request a refund for my booking. Reservation code FR [redacted] under the name E. Franceschini for either the 24th or 27th of August. Please process the refund so I can receive my funds. I will contact edreams to follow up once the cancellation is done on your end. My email is [redacted] and my Australian contact number is +[redacted]4. Your prompt reply is appreciated for the refund and cancellation. Thank you. E. Franceschini

Our flight from Barcelona to Malaga on June 6, [redacted], Flight Number FR6386, with Reference Number O6BQME, got canceled. We, Ivonny Brito Levy and Elias Levy Fonseca, had to take the AVE train instead after discussing options with a Ryanair agent at Prat Airport. The agent assured us the train ticket cost would be fully reimbursed. However, we have only been reimbursed for the canceled flight, not the train tickets, which has been very frustrating to deal with. We spent a total of [redacted] Euros for both of our train tickets. Can someone advise on the appropriate option to choose for reimbursement? Thank you for your assistance. Elias Levy

Dear Sir or Madam, I recently booked a return ticket from Thessaloniki (SKG) to Athens (ATH) for two people with reservation number VRIL6Y. Unfortunately, I made a mistake in the surname of the person accompanying me, entering "Bratzioti" instead of the correct surname "Botziori." I understand the procedure for changing flight names but I kindly request an exception in this case due to my upcoming medical visit to an ophthalmologist in Athens for vision concerns. I would greatly appreciate your assistance in resolving this matter. Thank you for your attention and I anticipate your response soon. Best regards, Antriana K.

On the 24th of June [redacted], my flight from London Stansted to Edinburgh with code C4EKNX was delayed over 3 hours, causing us to arrive at our destination well past midnight. There was minimal information provided at the airport, and we were not offered any water or snacks during the wait. I lodged a complaint and submitted a compensation claim on the 14th of July. On the 27th of July, I received an email from Ryanair confirming the authorization of a £[redacted].76 compensation cheque, with a 10-working day waiting period. Despite this, it is nearly the end of August, and I am still awaiting the arrival of the cheque. I have reached out to Ryanair twice via email but have not received a response yet. I would appreciate it if someone could provide some clarity on this matter. -Carol M.

I need help checking in on the Ryanair website for a flight. I encountered issues trying to check in my mum, Memuna Brima, with reservation number OZIPHJ. The details wouldn't load after logging into my Ryanair account. However, I successfully checked in my sister Georgia Kenyeh Brima and Georgine Marie Brima with reservation R15E2G, who are all on the same Friday flight. While checking in Georgia and Georgine, I noticed their ages were mixed up. Georgia's age range wasn't available, and I only found out while checking in for Georgine. As a result, Georgia got checked in under Georgine, and Georgine under Georgia.