Ryanair Customer Service Issues

Booking Reference: R6GPVK My flight FR7497 on Friday, October 12th was canceled about an hour and a half before departure. I am a 73-year-old lady stuck at Glasgow Airport without any assistance. After finally reaching the Ryanair desk, I was informed the soonest available flight was FR7493 scheduled for Sunday, October 14th. Consequently, I was stranded at the airport for two days. I discussed with a Ryanair representative about my predicament, stating my friends would come from Dunoon to collect me, and I would cover the ferry fare and petrol costs, with the assurance Ryanair would reimburse me upon providing the receipts. However, my claim was denied as the receipts were for travel and not accommodation, totaling £57.41. Additionally, I sought reimbursement for a taxi fare on my way back home, costing £17, as the last bus had left by the time I arrived and I couldn't walk 4 miles carrying luggage late at night. Despite communication indicating these expenses would be covered, I was denied reimbursement for the taxi fare due to being back in England. I am requesting reimbursement for the ferry and petrol costs, as well as the taxi fare, amounting to £74.40 - a more economical option compared to accommodation and meals during the unforeseen delay in Glasgow.

I want to share my recent baggage issue experience in Dublin following my flight from Chania on October 27th. I had a missing bag that I handed over at the plane. Thanks to the Ryanair desk staff for being calm, empathetic, and professional in locating my bag and helping two other families with missing luggage. Your attention to detail is appreciated, and you are a credit to Ryanair. Hope they recognize your excellent service. Thanks again! - Susan Crilly.

I arrived at Malaga Airport almost an hour before the 18.10 flight FR4459's check-in closed at 17.40. I entered the check-in queue at 16.53, but realized time was running short after waiting for 25 minutes with more people ahead. Noticing a late check-in counter, obstructed by a pillar from my view, I left the queue and headed there at 17.30. Despite the ticket showing the check-in time as 17.40, they informed me the baggage check-in was closed. I expressed my frustration, having queued in time. They advised me to proceed to security, bearing in mind my partial disability, which led to me requesting assistance. I was guided to the disabled security desk and my luggage was thoroughly checked, resulting in the confiscation of expensive wine bottles and disposal of some items. Eventually, I found out that my flight was delayed by an hour. The discrepancy between the ticket check-in time and the actual closure time left me feeling mistreated and dissatisfied, contemplating canceling my upcoming Ryanair flights.

In September, my wife and I traveled with Ryanair from Liverpool to Alicante (Reservation Reference: TZNFFJ). We also rented a car through Goldcar via Ryanair. Upon inspection at the desk, the car had several chips, scuffs, and dents, which we reported to the garage office. However, we were informed that minor marks fell under fair wear and tear, supported by a template provided to us. Upon returning the car to the airport after 6 days, the staff did not inspect it, and we proceeded to our return flight. A few weeks later, we noticed a £[redacted] charge from Goldcar on our card statement for damages. Despite disputing it and receiving an incident number: [redacted], we were informed that the charge was valid. Subsequent attempts to communicate with Goldcar have been unsuccessful. We have previously had positive experiences with car rentals through other companies with Ryanair and believe it's important for you to be aware of this issue impacting Ryanair's reputation. Sincerely, David T.

Hello, I am a Spanish student currently on an Erasmus exchange in France. Originally, I had booked a flight back to Spain on the 23rd of December due to exams until the 22nd and rising ticket prices. However, I have now finished my exams on the 18th and would like to change my flight to the 19th to spend more time with my family. My current flight is from Brussels to Sevilla (OV14KP) on the 23rd of December, but I have found a more affordable option for the 19th priced at only 60 euros compared to the increased cost of over [redacted] euros for the original flight. Is it possible to make this change? I would greatly appreciate your assistance on this matter. Thank you in advance for your help.

I was in the process of booking my flight from Hamburg to Dublin on March 10th at 10:35 am. I had selected a seat priced at 56.80, specifically seat 33A, and correctly entered all my details. Yet, after three error messages, I decided to restart the process. Unfortunately, upon revisiting, the price had increased to 94.99, and my desired seat next to my friend was taken. I eventually found my original seat available again. I'm disappointed by this experience as I had initially chosen priority booking on the cheaper flight, which I couldn't avail of due to the sudden price change. I hope this matter can be reviewed. My name is Paul Roche.

I have sent multiple emails to you without receiving any response. My phone number in the U.S. is [redacted]. I recently flew from Berlin to Athens using the "dDreams booking reference" #[redacted]. Your policy mentions a charge of 45 Euros if a boarding pass is not presented. In my case, I found it challenging to have access to a printer while traveling internationally. In Berlin, I resorted to calling your service number using my friend's phone. The call lasted over an hour and cost $[redacted].00 on my friend's mobile bill for an 86-minute conversation. This seems unreasonable as travelers may not always have the means to print boarding passes. I request a refund for this situation and have the phone bill as evidence.

Hello, I recently traveled with Ryanair using reservation code PZWS9G for my wife and myself. I was surprised to find out that boarding passes had to be printed to avoid a 45 Euro charge, which seems unreasonable considering the modern travel standards. I contacted your service hotline using a friend's phone and was billed $[redacted] for an 86-minute call with your representative. I believe the requirement to print boarding passes or face additional charges is unfair, and I am requesting a refund for this unexpected expense. Thank you. - Jeffrey A.

Hello, I want to share my experience with Ryanair regarding reservation PZWS9G for my wife and myself. During our trip, we were surprised by the requirement to have printed boarding passes or face a 45 Euro charge. This rule seemed unreasonable given the common practice of digital boarding passes at airports globally. To address my concerns, I called Ryanair's service number using my friend's mobile phone. However, this call resulted in an unexpected bill of $[redacted].00 for 86 minutes of conversation with a representative. In light of these circumstances, I am requesting a refund for the additional expenses incurred due to the boarding pass issue. The booking was made using the email address: [redacted] Thank you, Jeffrey A.

Hello, I would like to share my experience with a recent flight on Ryanair. My wife and I traveled using reservation:PZWS9G. During the booking process, we were surprised to learn that Ryanair requires passengers to have printed boarding passes, threatening a 45 Euro charge if not. This policy seems impractical, especially for travelers in foreign countries. Attempting to clarify this issue, I called Ryanair's customer service using my friend's mobile phone. The call lasted for 86 minutes and resulted in a charge of $[redacted].00, which I find unreasonable. It appears excessive for an airline to demand printed passes when no other airline I've encountered enforces this. I believe a refund for this charge is warranted. The booking email address is [redacted] Thank you, Jeffrey Apoian

I made a flight reservation with Ryanair (booking reference G22RRA). Additionally, on September 12th, I reserved parking for a vehicle at Stansted Airport Mid-Term car park from 13/9/18 to 16/9/18 through Ryanair's website for £35.69. However, upon checking my bank statement, I noticed that I was erroneously charged three times for the same booking. I contacted Ryanair, who advised me to reach out to Stansted Airport Parking Authority. The parking authority confirmed receiving only one payment of £36.69 from Ryanair. Despite countless attempts to resolve the issue since October 4th, I have been unsuccessful in obtaining a refund. Ryanair has directed me in circles without a resolution. I seek guidance on how to proceed as Ryanair holds an overcharge of £71.38 (£35.69 charged three times) for the same booking. I appreciate your assistance in addressing this matter promptly. My complaints to Ryanair have yielded no results, only repetitive responses.

I made a flight booking with Ryanair (booking reference G**RRA). Additionally, on the **th of September, I booked discounted parking for one car at Stansted Airport Mid-Term Carpark through their booking form. The online quote from Ryanair was £**.** for the specified period. After experiencing computer application crashes twice while entering my details and car registration, I successfully completed the payment on the third attempt. Upon reviewing my bank statement, I discovered I was erroneously charged multiple times for the same booking by Ryanair. I contacted both Ryanair and Stansted Airport Parking Authority, and the parking authority confirmed receiving only one payment of £**.** from Ryanair. Despite numerous attempts to resolve this with Ryanair since October * *th, I have not received a satisfactory response and have been directed back and forth between calls and emails. I seek assistance on how to proceed to obtain a refund of the £71.38 overcharge from Ryanair, as they hold the sum according to my bank statement. I appreciate any help in resolving this matter promptly.

I am seeking assistance in retrieving my lost item from a recent Ryanair flight, No. FR [redacted] from Glasgow to Tenerife. Despite asking three different Ryanair staff members on my return flight from Tenerife to Glasgow, I did not receive clear instructions on how to locate lost items. It was only 10 minutes before boarding that I learned lost properties are handled outside the boarding area at the Ryanair desk. I would like the blue Puma cap I left behind to be delivered to my address in Scotland. I have already communicated with Customer Service via email on November 22nd with the subject "Lost blue Puma cap // FR [redacted] 13th Nov." I appreciate your prompt response. Best regards, Dana C.

Hi, I recently made a reservation with Ryanair for a return flight from Edinburgh to Tallinn under the name Picu. However, I won't be able to update my passport and ID to reflect my married name in time for the trip. I would like to request a change to my maiden name, Baranova, on the itinerary and tickets so that I can check in using the name matching my passport. I am concerned about potential issues during my return due to my marriage certificate being in English from a foreign country. Before booking, I was informed by Ryanair via live chat that this change could be made at no cost with the provision of my marriage certificate. I appreciate your assistance with this matter and am looking forward to resolving it promptly. Thank you for your attention to this matter. Best regards, Olga B.

I made a reservation for myself and Sandy Hanna on both EasyJet and Ryanair. The reference with Ryanair is PZWS9G and the Ryanair number is 0[redacted]34. I was informed that Ryanair may charge up to €45 if we didn't have our boarding passes upon arrival at the airport. I spent over an hour on the phone with a representative in Berlin from a U.S.A. mobile trying to obtain these boarding passes. This process of having to call for boarding passes just to potentially be charged extra is frustrating. Despite being assured it was handled, it was not resolved. My phone bill amounted to $[redacted] to avoid the €45 fee per person. Since I had no internet access abroad, I find this entire situation unnecessary and would appreciate a refund for the call.

I experienced a flight delay exceeding 3 hours and was charged a boarding pass fee by the airline despite checking in over 2 hours prior, which I can prove. I am seeking reimbursement for the following: 1) Check-in fee refund of $63.09 USD 2) Priority and Cabin Bags Feature refund of $41.60 USD 3) Airline ticket purchase cost of $59.97 USD Total Refund = $[redacted].49 I attempted to fill out the compensation form on your website but struggled with providing an IBAN number. Since I am from the USA and inputted the IBAN from Bank of America, the form wouldn't submit. I am entitled to compensation under EC Regulation [redacted]/[redacted] due to multiple flight delays, exceeding 3 hours in total. Additionally, we faced further delay on board the plane due to mechanical issues, resulting in an extra hour of wait time on the tarmac. I believe I should not have been charged a boarding pass fee and request reimbursement.

Dear Baggage Department Manager, I am Maria Luisa Colace, a regular Ryanair customer. On November 10th, upon collecting my luggage at Stansted Airport, I discovered my suitcase severely damaged, with multiple parts cracked in rigid plastic material. I am seeking reimbursement for my recently purchased suitcase, valued at 79.00 euros. The damaged suitcase, Bag Type: RLHT1, was reported to the baggage service under STNFR [redacted]. Despite my attempts to contact the airline at [redacted]0 and emailing [redacted], I have not received any response or update. I kindly request information on the resolution of this matter. Thank you, Maria Luisa Colace Address at Kineton Manor Nursing Home, Manor Lane, Kineton, Warwickshire, CV35 OJT, England

Last week, I made a reservation with booking reference H4YF3N. When entering the passenger details, I selected Mr. Eleutério Matote from the profiles in my account. However, upon ticket issuance, the name appeared as Eleutério Barreto instead of Eleutério Marote, with the correct birthday and email address. The correct surname should be Marote, not Barreto. I have attached pictures of the passenger profiles saved on my Ryanair account, which I have used before without any issues. When choosing the name from the drop-down menu, the surname and date of birth are automatically filled in. The issue seems to have occurred during the payment process. Please assist in changing the surname to Marote. Thank you.

Dear responsible person of the baggage office, I am writing to report damaged luggage. My name is Maria Luisa Colace, and I am a loyal Ryanair customer. On November 10th, I collected my suitcase at Stansted airport, only to find it severely damaged with multiple cracks in the hard plastic material. I am requesting a refund for the recently purchased suitcase, costing 79.00 euros, or a replacement. The damaged suitcase is not usable and was in excellent condition prior to this incident. I reported the damage to the luggage department, but I have not received any updates. Thank you. Maria Luisa Colace, address at Kineton Manor Nursing Home, Manor Lane, Kineton, Warwickshire, CV35 OJT. Best regards.

Hello, I would like to report an issue regarding the mobility assistance provided during my mother's recent trip from Dublin to Modlin with reservation number ITZ9VI. Yesterday's journey ended up being quite distressing for her. Despite the helpful assistance she received in Dublin, the situation drastically changed upon arrival in Modlin, Poland. Unfortunately, there was no one available to assist her, and the staff seemed unaware of the arrangements made. Consequently, she had to navigate the airport alone, relying on her cane, which was particularly challenging given her limited mobility. The lack of support in adverse weather conditions, and the need for her to walk significant distances unaided within the airport is simply unacceptable. This experience was disappointing and concerning for me as her daughter. I would appreciate a clear explanation as to why this breakdown in assistance occurred, especially when mobility support had been requested and confirmed for her journey. Best regards, Zuzanna R.