Ryanair Customer Service Issues

Dear responsible baggage office, I am writing to report damaged luggage. I, Maria Luisa Colace, a loyal customer of Ryanair, always travel with your airline. On November 10th, I collected my suitcase at Stansted Airport to find it severely damaged, cracked in multiple places, made of hard plastic material. I am requesting a refund for the recently purchased €79 suitcase or a replacement, as it is no longer usable and was in excellent condition like new. I reported this to the damage baggage office, but I haven't received any updates. Thank you, Maria Luisa Colace, residing at Kineton Manor Nursing Home, Manor Lane, Kineton, Warwickshire, CV35 OJT, England. Regards.

I am feeling extremely anxious. I have a flight scheduled for the 17th of December from Gatwick to Cork, with a return on the 31st of December from Cork to Gatwick. When I tried to print my boarding pass for the return flight on the 31st, I encountered a significant issue that has consumed hours of my time. Despite having a printed boarding pass for the first leg of the journey, the system is claiming my booking doesn't exist. I have attempted various troubleshooting methods to no avail. The suggestion to book another flight for a refund is not feasible for me. The experience with the support agent, Munib, has been extremely frustrating. I am in distress and urgently need assistance as time is of the essence. I am lacking home internet access and require immediate attention to this matter. My contact number is [redacted]6. The details from my boarding pass for the 17th of December are LGW-ORK FR9853 Seat 32C Booking reference S3QSUT. I am deeply troubled by this situation and seek resolution promptly.

Hello, I would like to inform you that the Madrid T1 flight FR5353 (from Rabat, Morocco) on 06/12/[redacted] and 07/12/[redacted] was canceled due to weather conditions, while other flights with RAM and Ryanair operated on 07/12/[redacted]. Unfortunately, we spent over 12 hours at Rabat airport. On 06/12/[redacted], we were there until 4 am (the flight was scheduled for 10 pm). Furthermore, Ryanair refused accommodation, and we are not from Rabat. On 07/12/[redacted], we stayed at the airport until 5 pm when the second rescheduled flight was supposed to depart at 10 am. Both flights were canceled. Therefore, I request compensation for the hotel in Madrid, which we had fully pre-paid, and compensation for the expensive flight. Please provide a prompt response; otherwise, I will share videos of these two dreadful days on social media. We faced a lack of communication and were poorly treated.

I booked a flight with Ryanair on October 22, [redacted], from Athens to Santorini. I also bought a seat and carry-on bag on October 23, [redacted]. However, when I checked in on November 23, [redacted], I was charged an additional $[redacted] for check-in and bag fees because my selected bag size didn't match what I had. When I purchased the bag check-in, I only had the option for carry-on or checked bag without a size selection. I ended up paying for a checked bag twice and now I'm looking to get a refund. The Ryanair contact number provided doesn't work, so I am hoping for assistance in obtaining a proper refund. Thank you.

Hello, I am writing about my recent flight experience on FR315 from Bucharest to Berlin Schonefeld on December 10th, [redacted]. I was seated in 9C. I want to address the behavior of a stewardess who removed items from the overhead compartment without sufficient reason before other passengers had boarded. Despite available space, she insisted on rearranging baggage, creating unnecessary tension among passengers. This behavior was unprofessional and caused discomfort on the flight. I hope this matter is addressed to prevent similar incidents in the future. Thank you. Best regards, Catalin Adrian Potcoava

My son booked tickets for my daughter and me, including two 10 kg checked bags. Even though I showed my boarding passes and confirmed the bags were paid for, the staff didn't take them and forced me to pay £18 at the gate. Despite explaining multiple times and showing my booking, I was made to pay again. This was distressing as I was traveling due to a family bereavement. I believe Ryanair should refund the extra £18 as I had already paid for the bags. I have always been satisfied with Ryanair's service, but this incident was caused by their staff. I hope Ryanair will address this issue and compensate me accordingly.

I had trouble checking in online for a couple of days. Upon reaching the airport three hours before my flight, I sought assistance, but the staff member was unhelpful and impolite. This led to a delay in checking us in, resulting in my sister and I almost incurring a check-in fee and missing our flight. Unfortunately, my sister couldn't board due to issues with her travel documents. Despite being told by the embassy that her Zimbabwean passport, along with the British one containing her visa, was acceptable, we experienced uncooperative service from Ryanair. As a British passport holder, I encountered delays that ultimately prevented me from flying.

I'm having trouble changing my 27-year-old son's status from a child to an adult on our itinerary. I've tried reaching out for assistance through chat but have had no success so far. I'm concerned this error might cause problems at the airport since we are scheduled to fly very soon. Additionally, we have successfully printed boarding passes for everyone in the group except for one person due to a glitch on the website preventing us from proceeding. It would be greatly appreciated if someone could help us sort out these issues promptly.

I traveled to Bristol on Sunday, December 9th, on flight [redacted] departing at 12:30 PM, and returned home on Wednesday, December 12th, on flight [redacted] departing at 5:10 PM. This was my first time traveling without my husband, accompanied by my two sons on their first flights. My youngest son is nonverbal and autistic, so my worries were immense. The pilots and cabin crew on both flights were exceptional. The pilot even took the time to greet my boys on our outbound flight, which delighted them. The cabin crew, especially on the return journey, were incredibly supportive in helping me calm my son, who became distressed nearing the landing. I cannot express enough gratitude for the wonderful and safe experience. It means a lot to us. Thank you and Merry Christmas. Sandra, Conor, and Tadhg Dalton, County Wicklow. Seats 2D, 2E, 2F.

Subject: Disappointment with Ryanair Experience I am writing to share my dissatisfaction with the recent Ryanair flight FR [redacted] from Nuremberg to London Stansted on 16/12/[redacted] at 22:35. I made my ticket reservation 5 months prior, only to be informed via email the day before the flight that I could not bring my 10kg hand-luggage on board due to a sudden policy change by Ryanair. Attempting to upgrade to priority, I was disappointed to learn that the limited capacity for priority passengers prevented me from doing so. Additionally, the flight experienced a one-hour delay. To add to my disappointment, upon retrieving my bag at Stansted airport, I found it damaged in two separate areas. The condition of my belongings raises concerns about the handling during transport. I hope to convey the distress and inconvenience this incident has caused me and request a compensation for the damaged items. Sincerely, Dimitrios

My friends and I booked a return flight to Budapest on the 5th of December and planned to return on the 9th. When we arrived at the airport for our return flight, we went straight to check-in. Unfortunately, I couldn't complete it on my phone despite trying for two days beforehand as the Ryanair website kept showing errors. At the check-in counter, the staff had difficulty scanning our passports, which led to delays. The situation escalated when we were directed to another part of the airport and asked to pay 60 euros each for our cabin bags, which we weren't prepared for. We encountered more issues during security screening and ultimately missed our flight. The lack of assistance and understanding from Ryanair staff added to our frustration. We had to make alternate arrangements with other airlines at significant costs to get back home. This experience has left me disappointed and stressed, and I hope for a prompt resolution.

I initiated the refund request for my Bologna to Berlin ticket on December 16, [redacted], and received this response: Dear customer, Thank you for submitting a claim regarding policy Q6ZGWN on December 17, [redacted]. Here are the details of your request: Claim E18T[redacted]: I was unable to take my flight due to family and job-related issues. I paid €33.65 for the flight ticket and €15.99 for insurance for the refund. I made numerous calls to Ryanair and the insurance company seeking guidance but did not receive clear instructions. Ryanair confirmed my insurance was valid and provided a no-show letter to submit. The insurance company did not request my payment card details for the refund. I followed their instructions diligently. Could you please confirm if my application is in order? When can I expect the refund on my card? I await your response and let me know if you need any further information. Best regards, Matteo Pomponio. The company requested the lost flight ticket and payment receipt. I only sent the no-show letter as per their guidance. Is this sufficient, or do I need to provide more information?

Subject: Concern Regarding Theft from Suitcase on Recent Flight Dear Sir/Madam, I am writing to address an unfortunate incident that occurred during my recent flight with Ryanair from Dublin to Amsterdam on December 14th at 6:20 am. Upon retrieving my leopard print suitcase after the flight, I discovered evidence of tampering and my purse containing [redacted] euros missing. As a student, this loss has significantly impacted my trip, leaving me with limited funds. The experience has also made me apprehensive about entrusting my belongings to Ryanair in the future. Theft is a serious issue that should be thoroughly investigated to prevent similar incidents from happening to other passengers. I anticipate your prompt attention to this matter and a satisfactory resolution. I will give you two weeks to address this before seeking further assistance. Sincerely, K. Jurjane

Dear Sir, I am ZHANG QIN, born on August 25, [redacted], with passport number EA[redacted]. I apologize for my limited English skills. Recently, I purchased two Ryanair tickets from an agent in China (ETKT NBR R8Z76E and MREJFL). Unfortunately, the agent has not provided me with the necessary Register email, which prevents me from buying additional services and checking in online. As I am traveling alone and my journey is quite long, I hoped to complete the check-in process online and obtain my boarding pass in China before traveling. Despite numerous attempts to contact the agent, totaling over [redacted] minutes on the phone, they have been unable to assist me with the Register email. I am feeling very disheartened and anxious about this situation. Kindly assist me in obtaining my ticket's Register email. Your help would be greatly appreciated. Thank you.

I am supposed to fly to Spain tomorrow with my boyfriend, but we broke up last week, and he no longer wants to come. I have been on the Ryanair online chat all day trying to switch his ticket for my daughter. Unfortunately, I have not made any progress with their supposed support. I am disappointed by the lack of practical assistance and understanding regarding my situation. It would be helpful if Ryanair made their contact information more accessible for customers. As a member of the Army deploying overseas soon, I will not recommend Ryanair to my military friends and colleagues. A dissatisfied customer who may consider booking with Ryanair again if a last-minute solution is found. Best regards, TJ

I recently encountered an issue with excess baggage on my flight from Szymany Poland to London Stansted Airport. Although my luggage was over the limit, I had to redistribute items to avoid a fine. During the process, I felt discriminated against as I was the only Polish member in a mixed group, and despite other members surpassing the weight limit, I was the only one penalized. The situation left me feeling embarrassed and disappointed, especially since the trip was a surprise for my daughter's upcoming wedding. I believe fairness and consistency should be applied in these situations, irrespective of nationality. I hope the airline addresses my concerns and ensures proper handling in the future.

Dear Sir or Madam, I am reaching out to request your assistance in correcting some errors made during our flight reservations. My name is Pavla Koc, and on 4/9/[redacted], I booked seven return flight tickets with reservation number C5VV3E. Unfortunately, during the booking process, I mistakenly provided incorrect information for two passengers. I mixed up the dates of birth for my daughter, Manja Perbil, born in [redacted], and my nephew, Nejc Koc, born in [redacted]. Regrettably, during check-in, we overlooked the error and accidentally checked in Manja Perbil with the wrong birth year ([redacted]). By then, we couldn’t proceed with checking in Nejc Koc as his birth year was limited to [redacted] due to the earlier mistake. I would greatly appreciate your guidance on how to address this issue. Thank you for your support in advance. Best regards, Pavla Koc

Dear Ryanair Customer Service, I would like to share my recent experience renting a car from Goldcar at Gran Canaria Airport through Ryanair. My friend and I had a confirmed reservation for February 6 to 20, [redacted]. Upon arrival, we faced challenges at the Goldcar counter, being asked to switch offices due to technical issues. We encountered long queues and were misled about additional charges, including a faulty GPS rental. Eventually, we discovered the car had a built-in GPS after returning the ineffective one. Upon returning the car on February 20, [redacted], we were surprised by unexpected charges on my credit card. I have been unable to contact the Gran Canaria office via email, facing errors on the website. Despite receiving a customer satisfaction survey from Ryanair, I am troubled by the unresolved issues and lack of communication. I hope for a swift resolution. Best regards, Julita S.-P. *Note: Personalized greetings and unnecessary remarks have been removed for professionalism.

My mother recently encountered an issue with her luggage after a flight from Bergamo to Copenhagen on December 17th. There was confusion over similar-looking bags, leading her to mistakenly bring home the wrong one. Despite her efforts to resolve the situation with the Danish airport, they were unable to contact the individual in possession of her luggage due to policy restrictions, suggesting that only the airline office could assist. Consequently, my mother has returned the misplaced luggage to the Copenhagen airport after driving from Sweden, but her own remains missing. I am reaching out in the hope that you can help locate and reach out to the person with her luggage using the flight number and passenger ID to facilitate its return.

I recently booked a return flight from Dublin to Toulouse through Kiwi.com, and one of my connecting flights on the way back is a Ryanair flight from London Gatwick to Dublin on Friday, January 4th. However, I only received the reservation number provided by Kiwi.com, which is not recognized by Ryanair for any changes, like upgrading to priority. I've already contacted a representative who mentioned that without the Ryanair reservation number, it's impossible to upgrade, but I find this hard to believe. It's frustrating that booking through another platform makes it challenging to make necessary upgrades. I can provide all other details of my booking, such as email address and card information. My main goal is to upgrade my booking to avoid any issues, delays, or additional charges at the airport.