Ryanair Customer Service Issues

Dear Ryanair, I am reaching out regarding my recent flight FR1826 (reservation number YZSH4Z) from Eindhoven to Prague. Despite the short duration, luggage issues occurred. Initially, all passenger luggage was left behind due to an airport error which I believe is not your responsibility. Fortunately, the bags were delivered to my home two days later, which I appreciate. However, one of my bags sustained significant damage, with three large cracks down the middle. I have photos available for reference. While I do not have high expectations, some form of compensation would be appreciated given the quality of the damaged bag. These incidents are unexpected, especially on a brief journey like this. I simply wanted to bring this matter to your attention. Thank you. Best regards, A. K.

Subject: Follow-up on Refund Requests Hello, I am writing regarding the refund requests I made for three canceled reservations due to double bookings, as communicated by "Ryanair Customer Services" on October 27, [redacted], via [redacted] The reservations are as follows: - Reservation I1KZXJ for [redacted].21 euros - Reservation Q7784U for 65.75 euros - Reservation R3J62Q for [redacted].21 euros Totaling [redacted].17 euros. Despite being informed that the refunds were processed and credited to my account during a chat on December 12, [redacted], I have not seen these amounts reflected in my bank statements by December 28, [redacted]. As the promised 5 to 7 working days have passed, I kindly request a thorough check on this matter. The refunds should be sent to my bank account BE 03 [redacted]84. The duplicate flights were originally paid for with my VISA card ending in [redacted]. If the refunds were processed, please provide me with the dates and bank account number where the refunds were sent. I appreciate your assistance in resolving this issue. Thank you in advance for your attention to this matter. Best regards.

Hello, I have a flight reservation with booking reference LVEVQP. Unfortunately, my child, Neo, is sick with a chest infection and we are currently in the hospital. I will obtain a doctor's note tomorrow to provide to Ryanair as proof of our situation. I purchased three tickets to Barcelona for my family, but only T. Fernandez will be able to fly on Monday. I am unsure when my child will recover and when we can leave the hospital. I need to return home to Spain once he is better. What is the best solution for me in this situation? Also, could you provide me with the phone number for Ryanair's customer service department? Thank you for your assistance.

I traveled to Denmark on the early morning of December 31st and had to return on January 1st due to personal reasons. I used my sister's card to purchase a ticket for £[redacted].96, with reservation number (ARINRL), which was canceled by the company. I was advised I would receive a full refund, but I have not received any email confirmation yet. I then bought another ticket for £[redacted].09 with reference number (X3QMUW), but had issues with payment during online check-in and had to buy a new ticket at the airport for €[redacted]. My sister confirmed that the company charged her card twice. She contacted her bank and received statements showing the duplicate charges, along with an authorization code. We are only requesting a refund of the duplicate charge. I have provided evidence of the tickets and her bank statements for your review. We are hoping to have the funds returned to her account promptly.

On January 2, [redacted], my travel experience with Ryanair to Agadir, Morocco was disrupted at Stansted airport. Despite arriving early and checking in, I faced an issue at the boarding gate. Due to a discrepancy in the Ryanair system regarding visa requirements for Malaysian passport holders, I was unable to board the flight. Attempting to clarify the situation with Ryanair staff proved unfruitful, leading me to contact the Moroccan consulate myself. After missing my flight and finally confirming that Malaysians do not need a visa for Morocco, I obtained an official confirmation letter from the consulate. Ryanair offered me a free rebooking to Marrakech the next day instead of Agadir. This change resulted in additional expenses as I had to cancel my Agadir accommodations and book new hotels in London and Marrakech. Also, I had to rearrange my travel plans within Morocco. I kindly request a claim of £[redacted] from Ryanair to cover the extra hotel costs incurred due to the missed flight caused by the visa confusion.

PNR: RQQSMB I flew from Faro to Stansted on Jan 3 on flight FR9283. I paid £10 in advance online for an additional bag, along with my two bags and laptop. At the boarding gate, I was charged 50 Euros to check my bag since my laptop was counted as part of my allowance. Despite checking in advance and being advised to carry the laptop separately, I ended up paying more. It was frustrating to see other passengers with larger hand baggage than mine. Even the staff member collecting the fee agreed I should not have been charged the full amount. I request a refund of the 50 Euros.

Reservation #S8H1KH London (Stansted) – Porto Total paid via Visa ending in [redacted] - ([redacted].65 USD) Hello, My wife and I were researching flights from London to Portugal for this April. We chose a flight that suited our schedule, but unfortunately, it was departing from the wrong airport. Upon realizing our mistake, I accidentally purchased the flight while trying to navigate away from the screen at 9:08pm PST on January 14th, [redacted]. We contacted Ryanair customer service at 10:40pm PST to correct the error, but were informed that nothing could be done. As US residents, it is not feasible for us to use the flight or any vouchers within the year. Changing the flight to a later date is too costly and would require a rush between airports, which is stressful and not feasible. We are requesting a refund as we cannot utilize the ticket. We acted promptly to rectify the mistake and sincerely hope for your understanding and assistance in this matter. Thank you, Andrew

I recently tried to book flights from Dublin to Alicante through the Ryanair website for a trip from October 2nd to October 9th. After receiving a response indicating that my preferred return flight was not available, I agreed to an alternative flight time on the same day. However, I later discovered that others in my group were able to secure the original preferred flight time of 14:40. Upon reaching out to Ryanair, I was informed that I had booked through an agent called Esky, not directly with Ryanair. Despite trying to make changes within the 24-hour window, Esky now wants to charge me over 50 euros to switch the flight. I have attempted to contact them with no success, and the money has already been deducted from my account. This situation reflects poorly on Ryanair's chosen agent, Esky, and I hope that Ryanair can address this issue promptly. I seek your assistance in rectifying this matter. Thank you. - J.M.Booking reference: X5 ECMD.

I encountered a frustrating issue during mobile check-in for our early morning flight at 8 am. The website repeatedly failed to load our boarding passes, instructing us to refresh and try again. Even when using my girlfriend's phone, the problem persisted. Upon arrival at the airport, despite being three hours early, the lengthy lines led us to customer service for boarding passes. After waiting in multiple lines and the system crashing, we were erroneously marked as missed check-in, leading to having to purchase new tickets and arrive late at our destination, incurring additional expenses on a taxi for $24.92. I have attached all relevant receipts and kindly request a refund for the original and new tickets due to this system failure. The entire experience was unnecessary, stressful, and disappointing. I urge Ryanair to rectify this situation promptly. Thank you.

Hello, I was informed by Orbitz yesterday that our Aegean Airlines flight from PMO to CFU was changed to a morning flight, which conflicted with our Lufthansa flight from YUL to PMO on June 16, [redacted]. Orbitz refunded our tickets as they couldn't find a suitable alternative. We have since booked a RyanAir flight FRA [redacted] from FRA to CFU on June 16 through Orbitz. I have been notified that if we don't use the FRA to PMO leg on June 16 with Lufthansa, we might lose our return flights on July 1. If Lufthansa doesn't allow us to forgo the FRA to PMO leg, could you please confirm if a refund of 463EURO is possible within the 24-hour window since booking? This is crucial as we have non-refundable accommodations in CFU and are facing significant expenses. I appreciate your prompt response and hope to resolve this matter soon. Thank you, A.L.G. B.J.G. J.C.G. I.N.G. Vermont, USA

I received a notification stating that I cannot bring my small wheelie bag onto the plane, and giving me the option to add it to my ticket. Unfortunately, the link provided does not allow me to do so, and I am unable to check in a bag in advance. I'm concerned that I may have to pay additional fees at the airport despite my attempts to resolve this beforehand. Can someone from Ryanair please review the email regarding the Cabin Bags Policy and ensure the links are functional? It would be greatly appreciated if this could be resolved by Tuesday the 12th, in time for my upcoming flight from Pisa to Marrakesh.

Subject: Ryanair Seat Change Query Dear Ryanair Customer Services, I am writing in regards to our recent flight FR8422 returning from Fuerteventura on 9/2/19. Originally, my wife and I had reserved seats 6B and 6C but upon boarding, we were asked to change to seats 7F and 8F by a passenger with an injured leg and his partner who needed three seats together. Despite our initial seat selection and payment for adjacent seats, we agreed to the change due to the circumstances. While we understand the situation, we would like to request a refund for the premium we paid to have seats together. None of the Ryanair staff were directly involved in the seat change, and we acted based on the injured passenger's partner's request. We are appreciative of accommodating the change for the injured passenger but kindly ask for the refund of our seat booking charge. Best regards, Stephen Chree (6B) & Alison Chree (6C)

Before my vacation, I confirmed with Ryanair's online chat that priority booking included one small bag and one 10kg bag for the hold. Yet, at the airport, I was asked to pay an extra £20 for a bag due to liquids, contradicting the initial information. I inquired about paying for the return bag there, but was advised to do it online for a lower price. However, during online check-in, I could only select 20kg for £40. Although I was told I could add it for £12.50 in a chat, the assistant couldn't assist me. Sadly, I had to discard £50 worth of liquids like hair serum and face cream to avoid further issues at the airport. I believe compensation of £60 for the baggage charges and £50 for my lost items is fair due to the misinformation provided by Ryanair's staff.

Dear Sir, I purchased 8 tickets for my parents and two brothers to travel to Italy for my graduation on February 23rd. Unfortunately, they were denied visas by the Italian embassy in Jordan. As they can no longer use the tickets, I kindly request your assistance in obtaining a partial refund, if possible. I have attached the tickets to this email and would appreciate any help in this matter. I am a loyal customer and travel with your airline frequently. If a refund is not possible, I would like to explore other options to benefit from the unused tickets. Additionally, I mistakenly purchased a ticket for my mother on February 2nd (WTZY6L) from Rome to Jordan, due to a system error changing the date. I hope for a positive outcome and greatly appreciate your assistance. Looking forward to your prompt response. Thank you in advance. Best regards, Abdullah Bataineh

I would like assistance with obtaining reimbursement for expenses related to a flight cancellation. Our return flight from Dublin to Brussels on Feb 13, [redacted], was canceled (FR1456) and we had to stay an additional night in Dublin before being rebooked for a flight to Eindhoven on Feb 14. We are having trouble getting reimbursed for the expenses incurred during this delay. The website does not recognize us as passengers on the affected flight even with our reservation # X34ZHJ. We were advised to call Ryanair for quicker results, but being in the USA makes this option costly. A Ryanair agent mentioned they would contact us about the reimbursement process, but we have not heard anything yet. Could you please advise on the best procedure to follow for expense reimbursements? Are there specific forms we need to fill out? Thank you for your help. Robert and Joyce G.

I am reaching out for the third time regarding our situation. My wife, Joyce and I, Robert Gibson, faced a flight cancellation (FR1456) from Dublin to Brussels on February 13, [redacted], causing us to extend our stay in Dublin. We managed to fly to Eindhoven on February 14, [redacted], as the only available option. We are seeking guidance on how to claim reimbursement for the expenses we incurred due to the flight disruption. We have all the necessary receipts. As we are based in the USA, making a phone call to Ryanair would be costly. Therefore, we kindly request that you communicate via email. You can reach me (Robert) at [redacted] or my wife (Joyce) at [redacted] Our Ryanair reservation number for the cancelled flight is X34ZHJ - flight FR1456 - Dublin to Brussels on February 13, [redacted].

I received 2 x €50 Ryanair vouchers as a gift but encountered issues when trying to use them during a booking last week. After contacting Ryanair at [redacted], I was instructed to complete the booking and then call back for a credit of €[redacted].00. However, I was later told that I needed to provide the email address used to purchase the vouchers and the last 4 digits of the credit card used. The donor, currently in America, is unavailable to provide this information. These requirements were not outlined in the terms & conditions I reviewed, and I am unsure why they are necessary. I am also concerned about potential data protection breaches if I provide this information. I kindly request the vouchers to be credited to me without these additional conditions.

I purchased a 10kg bag for my friend Kim Koethe while booking [Edinburg SUZ75V] on my mobile phone. However, upon receiving the itinerary, it shows that I also have a 10kg bag, even though I only added one bag. I was charged for two bags, although I only needed the 20kg bag I purchased initially. This is the second time I have been mistakenly charged for a 10kg bag. Previously, I was misled into buying extra baggage due to constant emails reminding me of the cabin policy and the need to upgrade, causing me to forget I had already bought a 20kg bag during booking [London(Stanstead) K1WZQM]. When I contacted customer support via online chat, the representative was unhelpful, claiming there was nothing that could be done. I request a refund for the unnecessary 10kg bag for myself, Kamari, as nowhere during the mobile booking process did it indicate I was purchasing two bags.

I booked a holiday for my son's 21st birthday and a friend, but there's a discrepancy with the friend's name on the booking and her passport. The reservation is for Jason Michael Paddon and Elsie Haddon-Griew. However, her passport reads Elizabeth. The booking reference is LSMUGL through Expedia, sent to JasonP1998. The trip is from Athens on Wednesday, June 5th, '19, to Wednesday, June 12th, '19. Payment was made with a Visa debit ending in [redacted], expiring on 05/21. I spoke with Khaled on live chat, who mentioned a £[redacted].00 charge to correct the name. I believe Ryanair and Easyjet don't charge for name changes, as per an article I have. If this policy has changed, I suggest updating the article.

Subject: Lost Camera on Flight No OE326 Dear Sir/Madam, I am writing to report that I accidentally left my Nikon digital camera on my Ryanair flight from Vienna to London Stansted on the 20th of February. The camera, which was in a black fabric case, had a 4GB SD card, a spare battery, a charging cable, and a data transmitting cable in the side pockets. Despite contacting "FIRST FLIGHT," the lost property company for the aircraft, they did not find my camera. My seat was 30D, and I had to store my luggage in the compartments above seats 26-27 on the left-hand side due to crew equipment in the overhead bins above my seat. I urge Ryanair to investigate this matter promptly, as it reflects poorly on the airline and raises concerns about the crew's handling of passengers' belongings. I hope to settle this issue without involving external authorities. I appreciate your assistance in resolving this. Sincerely, Ed Salimov