RushCard Customer FAQ

To deactivate and request a new RushCard, you have to log into your online account or your RushCard mobile application. Choose the lost or stolen card option. This would deactivate your current card. The next step would be to order a new card which you can do it from the same platform. It would take approximately 7 to 10 business days to receive your new card in the mail.

We're sorry for any miscommunication, but we're only able to provide assistance through written correspondence at this time. We unfortunately can't directly connect you to a RushCard customer service representative over the phone, but you can reach the RushCard Customer Service by calling 1-866-RUSHCARD (1-866-787-4227). This line is available 24/7 for your convenience.

That sounds about right. When you set up direct deposit with your RushCard, it allows funds from sources like your paycheck to be automatically transferred into your RushCard account. Please note that the time of deposit can vary depending on when the sender submits their instructions so you should check frequently to make sure your funds have been deposited successfully.

We're sorry to hear about your trouble. To resolve this, usually, RushCard recommends double-checking your transaction history first. If you still don't see the money, RushCard may need to conduct further investigations. Please remember that it's best to always get in touch directly with RushCard's customer service for such matters. They can provide the most immediate assistance regarding your funds issue. We hope your issue gets resolved soon.

We're sorry, but as an online assistant, we don't have the ability to provide personal or account-specific information such as your account and routing number due to privacy and security reasons. We recommend securely logging into your online RushCard account or RushCard mobile app where these details would be available. For security reasons, please do not share that information online or with unverified sources.