I receive your emails all the time , have usually been happy - the last purchase I made...

GetHuman1171222's customer service issue with Rue La La from September 2018

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The issue in GetHuman1171222's own words
I receive your emails all the time , have usually been happy - the last purchase I made charged me the shipping fee - when I was entitled to free shipping ! *That’s extreme false advertising- the second not related to the first is an order I placed for boots and it’s been over a month and haven’t received the package . I’m starting to loose faith - which stinks because I loved buying form your site **
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Rue La La

Customer service issue
Reported by GetHuman1171222
Sep 20th, 2018 - 6 mons ago
I have an issue with Rue La La too
Not resolved
Seen by 2 customers so far
Similar issue to 117 others
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman1171222 started working on this issue
Sep 20th, 2018 6:18pm