I used your Royal Mail service to send an iPhone ** Pro to 'Brightstar' trade-in as par...

GetHuman5606167's Missing Item issue with Royal Mail from January 2021

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The issue in GetHuman5606167's own words
I used your Royal Mail service to send an iPhone ** Pro to 'Brightstar' trade-in as part of my EE phone upgrade. The iPhone ** Pro was packaged securely in the pre-paid Royal Mail box that I was provided, and was handed over by myself to a member of your team at Stevenage Post Office on the *********. Your staff member gave me a proof of posting for the item (please see attached image) with the postcode of where the device was being sent to. **However, 'Brightstar' trade-in company has told me that they never received the device, and so EE have instructed me to contact you with regards to finding where the package has gone.* *Please could you trace the journey of the package and inform me of where the iPhone ** Pro has ended up.

GetHuman5606167 did not yet indicate what Royal Mail should do to make this right.

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Royal Mail

Missing Item issue
Reported by GetHuman5606167
Jan 1st, 2021 - 3 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 4423 others
0 customers following this

Timeline

GetHuman5606167 started working on this issue
Jan 1st 12:58pm
GetHuman5606167 indicated the issue is not fixed yet.
Jan 3rd 6:13pm
GetHuman5606167 indicated the issue is not fixed yet.
Jan 3rd 6:13pm
GetHuman5606167 indicated the issue is not fixed yet.
Jan 3rd 6:13pm
GetHuman5606167 indicated the issue is not fixed yet.
Jan 3rd 6:13pm
GetHuman5606167 indicated the issue is not fixed yet.
Jan 3rd 6:13pm
GetHuman5606167 indicated the issue is not fixed yet.
Jan 3rd 6:13pm
GetHuman5606167 indicated the issue is not fixed yet.
Jan 3rd 6:13pm
GetHuman5606167 indicated the issue is not fixed yet.
Jan 3rd 6:13pm
GetHuman5606167 indicated the issue is not fixed yet.
Jan 3rd 6:13pm
GetHuman5606167 indicated the issue is not fixed yet.
Jan 3rd 6:14pm
GetHuman5606167 indicated the issue is not fixed yet.
Jan 3rd 6:14pm