Royal Mail Customer FAQ

Yes, you can still use Royal Mail's Christmas stamps after Christmas. There is no expiration date on these stamps. As long as the validity of the stamps hasn't been compromised by damage and the face value meets current postage rates, they are eligible for use to send mail.

If you received the fee to pay card again, it implies that the initial payment didn't go through correctly. Royal Mail would not acknowledge postage stamps as a valid form of payment for handling fees. The best way to pay a fee on a card is online through the Royal Mail website by selecting "Pay a fee" option. This way, you can assure that the reduced payment will be correctly attached to your item and processed properly. It's more straightforward and quicker, as it excludes the possibility of your payment getting lost or improperly assigned in the regular mail system.

No, Royal Mail does not schedule standard mail collection on Sundays in Aberdeen, or elsewhere in the UK. Regular collection times are from Monday to Saturday. However, specific post office branches may offer additional services, so it's always worth checking with your local branch for exact details on their services and operation times.

To get a Stamp Swap form delivered to your house, you first have to reach out to Royal Mail's Customer Services at 03457 740 740. They will take down your details and send you a form. Alternatively, you can visit your local Post Office branch, where stamp swap forms are usually available. After filling out the form, return it with your stamps to the Freepost address provided on the form.

Unfortunately, Royal Mail does not directly send out barcode stamp swap forms to residences. Instead, you should visit your local Post Office branch, where you can request and receive a bar coded stamp swap form in person. Subsequently, you may submit your filled-out form at the same branch. It's a simple process which allows the Royal Mail to verify the type and number of stamps you wish to swap. Please remember that customers can swap up to 600 stamps per calendar year.