I have ordered a wedding outfit from UK, which cost me (inc. postage signed and guarant...

GetHuman3802037's Track an Order issue with Royal Mail from October 2019

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Username, Password, Email address on the account, Name on the account, Phone number on the account, and Address on the account
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman3802037's own words
I have ordered a wedding outfit from UK, which cost me (inc. postage signed and guaranteed) gbp ***, it was supposedly sent to my address in Spain using Royal Mail, I have a tracking number. Using that number it found that someone tried to deliver the package last Thursday (only three days after it was posted) but no one was home. No card was left to inform me how to arrange collection or re-delivery. I have spoken to Royal Mail (having been holding for ** mins waiting to speak to a human). They say that the parcel has been received by Correos, their Spanish equivalent, but Correos have no record of the shipment. I have been to the local post office and they have checked through their uncollected parcels and mine is not there. I am at a loss as to how to proceed, as Royal Mail have more or less absolved themselves of responsibility saying now that the shipper has to make a claim. It would appear that the package is in Spain but I have no idea how to locate it and I'm not sure who else can assist me in tracking it.

GetHuman3802037 did not yet indicate what Royal Mail should do to make this right.

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What Do I Do If My Royal Mail Package Is Missing?How Do I Get Royal Mail to Refund a Charge?How do I track an order with Royal Mail?
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Royal Mail

Track an Order issue
Reported by GetHuman3802037
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 3824 others
0 customers following this

Timeline

GetHuman3802037 started working on this issue
Oct 21st, 2019 11:33am
GetHuman3802037 indicated the issue is not fixed yet.
Oct 21st, 2019 11:34am
GetHuman3802037 indicated the issue is not fixed yet.
Oct 21st, 2019 11:34am
GetHuman3802037 indicated the issue is not fixed yet.
Oct 21st, 2019 11:34am
GetHuman3802037 indicated the issue is not fixed yet.
Oct 21st, 2019 9:56pm
GetHuman3802037 indicated the issue is not fixed yet.
Oct 22nd, 2019 5:59am
GetHuman3802037 indicated the issue is not fixed yet.
Oct 22nd, 2019 11:23am
GetHuman3802037 indicated the issue is not fixed yet.
Oct 22nd, 2019 11:23am

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