NEED A TRACKING NUMBER FOR A PARCEL CONTAINING A PAIR OF WALKING BOOTS POSTED...

GetHuman-robmakem's Missing Item issue with Royal Mail from August 2019

Help with my Royal Mail issue
The issue in GetHuman-robmakem's own words
NEED A TRACKING NUMBER FOR A PARCEL CONTAINING A PAIR OF WALKING BOOTS POSTED ******** IN BUSHMILLS, CO. ANTRIM TO MILLETS CUSTOMER SERVICES IN ROCHDALE. I RANG MILLETS ON ******** TO ASK WHAT HAD HAPPENED ABOUT MY RETURN AND THEIR CUSTOMER SERVICES LADY CONFIRMED FINDING THEM. I RANG AGAIN TODAY ******** AND THEY CANNOT DO ANYTHING WITHOUT THE TRACKING NUMBER! CAN YOUHELP?

GetHuman-robmakem did not yet indicate what Royal Mail should do to make this right.

How GetHuman-robmakem fixed the problem
I needed to recover a tracking number to resolve a defective product issue with a retailer. Royal Mail was useless. Impossible to get through to their Customer Services, so went on their website to discover in the small print that they could not help. If I had been the plod a wonder bif thew situation would have been different. I DID resolve the issue by very cheekily emailing the CEO of the company! One of his Executive Complaints team contacted me almost immediately and the issue was sorted. I should stress that in my email I did not "complain" merely " asked for his help to resolve an issue!" That company I am pleased to tell you was Millets and the Royal Mail could learn a lot from their example. The sooner the mail is totally privatized the better in the UK!
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Royal Mail

Missing Item issue
Reported by GetHuman-robmakem
Aug 30th, 2019 - a year ago
Fixed
GetHuman-robmakem shared how to fix
Seen by 6 customers so far
Similar issue to 2597 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Phone number on the account
Address on the account

Timeline

GetHuman-robmakem started working on this issue
Aug 30th, 2019 3:47pm
GetHuman-robmakem indicated the issue is not fixed yet.
Aug 30th, 2019 3:52pm
GetHuman-robmakem indicated the issue is not fixed yet.
Aug 30th, 2019 3:52pm
GetHuman-robmakem indicated the issue is not fixed yet.
Aug 30th, 2019 3:52pm
GetHuman-robmakem indicated the issue is not fixed yet.
Aug 30th, 2019 3:52pm
GetHuman-robmakem indicated the issue is not fixed yet.
Aug 30th, 2019 3:52pm
GetHuman-robmakem shared this issue with friends on Facebook
Aug 30th, 2019 3:52pm
GetHuman-robmakem indicated the issue is not fixed yet.
Aug 30th, 2019 3:52pm
GetHuman-robmakem indicated the issue is not fixed yet.
Aug 30th, 2019 3:52pm
GetHuman-robmakem indicated the issue is not fixed yet.
Aug 30th, 2019 3:53pm
GetHuman-robmakem indicated the issue is not fixed yet.
Aug 31st, 2019 4:46am
GetHuman-robmakem indicated the issue is not fixed yet.
Aug 31st, 2019 4:48am
GetHuman-robmakem indicated the issue is not fixed yet.
Aug 31st, 2019 4:48am
GetHuman-robmakem confirmed the issue is fixed. Hooray!
Sep 1st, 2019 2:53pm