Hi,**I am missing dozens of parcels from photos to debit cards to Government letters, t...

GetHuman-mills_da's customer service issue with Royal Mail from January 2019

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Hi,**I am missing dozens of parcels from photos to debit cards to Government letters, that have all been sent from different parts of the country over several months and none have arrived to my address ** Gresham Way, London, SW***ED.**I've spent hours waiting queues on the phone and spoken to your staff on multiple occasions, and been given several complaint codes (*-********** being the latest one) always told I will get a call back on *********** and never do.**How do I escalate this? It is infuriating, damaging my business and no one there offers any solution other than we'll get back to you and no one ever does.**If I haven't received a response by Friday I will be contacting my solicitor and the ombudsman.**David
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Royal Mail

Customer service issue
Reported by GetHuman-mills_da
Jan 16th, 2019 - 9 mons ago
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GetHuman-mills_da started working on this issue
Jan 16th 11:41am