I am a European *rd year student and I had sent my original ID card to Student Finance...

GetHuman-bomardi's customer service issue with Royal Mail from November 2018

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The issue in GetHuman-bomardi's own words
I am a European *rd year student and I had sent my original ID card to Student Finance. It was supposed to be delivered back to me, however I got an e-mail that they had missed me. The tracking number I was given (JS **** **** *GB*) didn't give me a specific adress and I didn't get a "We missed you" card. Now the card is no longer in my city (Portsmouth) and after calling royal mail phone support, my issue wasn't resolved. I need to either reschedule a delivery or leave the package somewhere in Portsmouth where I can pick it up from.
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Royal Mail

Customer service issue
Reported by GetHuman-bomardi
Nov 25th, 2018 - 10 mons ago
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Seen by 2 customers so far
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GetHuman-bomardi started working on this issue
Nov 25th, 2018 11:32am