I have ordered an item from Hong Kong. It has a tracking number LK*********HK. The last...

GetHuman-drmikego's customer service issue with Royal Mail from November 2018

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The issue in GetHuman-drmikego's own words
I have ordered an item from Hong Kong. It has a tracking number LK*********HK. The last tracking information I have is 'item leaving overseas Hong Kong. This was *.**am on Tuesday **rd October - * days ago. I have just phoned customer services (**** *** ****) whose automated response did not answer my question. In fact It seemed to suggest the item was leaving the the UK. Where is my parcel and when will I receive it. I cannot believe it is still in Hong Kong after * days.
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Royal Mail

Customer service issue
Reported by GetHuman-drmikego
Nov 1st, 2018 - a mon ago
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GetHuman-drmikego started working on this issue
Nov 1st 3:24pm