I cannot find where my parcel is, my tracking number JV*********GB says my item has bee...

GetHuman-skyedear's customer service issue with Royal Mail from May 2018

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The issue in GetHuman-skyedear's own words
I cannot find where my parcel is, my tracking number JV*********GB says my item has been delivered to a neighbour. But I did not receive a red card saying which neighbour it is at and I have been to most of my neighbors and non of them have it, I have tried calling Royal Mail but the bot person does not understand or recognise my reference number! I want to speak to a human and find out where my parcel is please!
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Royal Mail

Customer service issue
Reported by GetHuman-skyedear
May 22nd, 2018 - 6 mons ago
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Seen by 17 customers so far
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GetHuman-skyedear started working on this issue
May 22nd 12:18pm