Due to failing health I have taken over paying my father's bills. My name is Brian Town...

GetHuman-btownson's Refund a Charge issue with Roku from August 2020

Help with my Roku issue
The issue in GetHuman-btownson's own words
Due to failing health I have taken over paying my father's bills. My name is Brian Townson my father's name is Gary Townson. Approximately one year ago he bought a new TV and in setting up the TV registered for a Roku account with his credit card. He does not use Roku and on July **th of this year received the charge for $**.** on his credit card. He does not remember how to get into his account he does not remember how to get into his emails. I tried disputing the charge through the credit card but that did not work. Due to the unavailability to talk to anyone in your customer service department I need your advice on how to discontinue his Roku subscription and refund the $**.**

GetHuman-btownson did not yet indicate what Roku should do to make this right.

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Roku

Refund a Charge issue
Reported by GetHuman-btownson
Aug 24th, 2020 - 8 months ago
Fixed
Seen by 3 customers so far
Similar issue to 8422 others
0 customers following this
Items needed
Where was the item purchased
What type of Roku do you have
Billing address
Email address on your account

Timeline

GetHuman-btownson started working on this issue
Aug 24th, 2020 4:09pm
GetHuman-btownson confirmed the issue is fixed. Hooray!
Aug 26th, 2020 8:33pm