Roku Customer Service Issues

I've been trying to troubleshoot this issue with my Roku 2 for a few days now. Despite being able to access regular YouTube, the YouTube TV channel won't load. I've attempted a reset, but the channel still doesn't appear in my system. Oddly, other channels like Court TV have loaded successfully. If this problem persists, I may return the recently purchased device to avoid further complications. Texting is my preferred method of contact at [redacted]. I struggled to find the right link to submit this question, and the troubleshooting tips provided have only prolonged my attempts to resolve the issue.

While setting up my Roku Express, I encountered error code [redacted] and was prompted to call customer service at [redacted]. Nancy Wilson from their team helped me create a new account since it was my first time using Roku. She presented me with subscription options: 3 years for $90, 5 years for $[redacted], or a lifetime plan for $[redacted]. Opting for the lifetime plan seemed more cost-effective in the long run. I provided my payment details, and after a brief activation period, my Roku was up and running. However, upon further research, I discovered there are no activation fees, leading me to request a reimbursement of $[redacted].99 for the unnecessary charge on 06/28/[redacted].

I recently purchased a TV with Roku but encountered issues with the setup process. I received multiple calls from individuals with heavy accents, leading me to believe they were scammers. After the fourth call, I decided to return the TV and opt for a different streaming service. I will be exchanging the Roku TV for a different one that is compatible with an Amazon streaming device. I have used Roku without problems in the past, but now I am looking for an alternative option.

I have submitted request #([redacted]) and our support team is currently reviewing it. An issue I encountered was that my new Roku device (Streaming Stick+) did not sync properly with my older Samsung UN46C8000XFXZA TV. Despite assurances from a Roku agent, no resolution has been provided since June. It's disappointing not being able to fully utilize the features of the Stick+. If only the compatibility issue was disclosed, I would not have made the upgrade. Can anything be done to resolve this for my Samsung TV to connect with the Stick+? Thank you. - Phil S. [redacted] (iPhone) [redacted] (Landline)

I am experiencing issues connecting to YouTube on my Roku TV. The problem arose on 7/6/19 around noon. Despite attempting various troubleshooting steps suggested online and by a technician, including a reset and virus check, the problem persists. Following the technician's advice, I contacted Roku for further assistance. Unfortunately, I am still unable to access YouTube through Roku. I now face the inconvenience of reactivating each channel and am upset by the unwarranted access and messaging from the individual claiming to be affiliated with Roku. I seek prompt resolution to the YouTube connectivity issue, assistance with channel reactivation, and a conversation with a Roku corporate representative regarding the inappropriate use of my personal information. Thank you.

I need to change my password for my Roku account, but I am unable to receive the necessary email to do so despite checking my spam folder. How can I notify Roku about this issue if I need the email to contact them in the first place? Is there an alternative way to communicate with them? When calling customer service, the automated system only provides options that loop back to the website, making it hard to speak to a human representative. I'm feeling stuck in a frustrating situation. Can someone provide guidance on resolving this password reset problem with Roku?

I bought a Roku and liked it so much that I gifted one to a friend. She had to pay to activate her account, which contradicts the Roku website stating it's always free. I plan to gift more Rokus and want to ensure my friends won't face unexpected charges. How can I confirm which models are truly free? Additionally, I forgot my password and the reset email never arrives, even in my spam folder. How can I report this to Roku? When calling customer service, the automated system doesn't address my issue about missing emails.

Hello, I am contacting you from South Africa. I have a Roku-powered Kwese device and would like to inquire about the future of Roku devices in Africa. Currently, Econet is not allowing us to use our devices in South Africa, which reflects poorly on Roku. Could Roku, based in the USA or their main office, provide clarity on this situation? I also want to know if the mirroring app is compatible with Econet because it hasn't been working since the issue with Econet arose. I invested over $72 in my Roku-powered Kwese device and have only been able to use it for 6 months. I find this situation to be highly unfair, and I believe Roku should address this issue promptly. It's important for Roku to communicate with its international customers and ensure that we can utilize our devices to watch TV. I look forward to hearing back from you.

Please assist me in retrieving my userID and password to log in. If provided at no additional cost, I would appreciate it. If unable to do so, I may need to cancel my subscription as I am still within the five-day free trial period. Recently, I signed up for Roku and successfully connected one TV. However, while trying to link a second TV yesterday, I encountered issues logging into my Roku account. Despite attempting to reset my password multiple times, I did not receive any email notifications. Kindly resend my login credentials free of charge before I consider seeking the service elsewhere. Thank you.

I need assistance retrieving my userID and password to log in to my account. If there is a fee involved, I would like to cancel since I am still within my five-day free trial period and seek services elsewhere. Recently, I signed up for Roku, set it up on one TV successfully, but when I tried to connect a second TV, I could not log in to my Roku account. Despite numerous attempts to reset my login details and requests for an email to be sent, I have not received any email notifications. Please provide me with my login information without any additional charges.

I installed and activated a Roku on Dec 27, [redacted]. Recently, I decided to add 2 more Roku devices to other TVs in my home. When trying to activate a new one, I encountered difficulties and was advised to contact support. Upon calling, I was informed about a $75.99 registration fee required every 5 years and that my Free Trial would end on July 25, [redacted], which caught me by surprise. Support mentioned my original Roku might be turned off after this date. I primarily use Roku for streaming Amazon Prime and free content and am unsure about these new developments. I am considering returning the new devices and possibly discontinuing the use of my original Roku if these changes are accurate.

I am having trouble setting up my new tv with Roku. The prompt is asking me to enter the code from the tv to connect and create a Roku account. However, it keeps saying my account is invalid. I tried creating a new account with a different password, but still no luck. When I click on "forgot password" to reset it, I'm not receiving any email, which leads me to think there is an issue with my email. I have checked my spam folder, but no emails are there. I need assistance from a customer service rep because I'm stuck at this point. The first account I made is for Keith R Ridenour with the email [redacted], and the second account is under Mary Ridenour with the same email. Both accounts have different passwords, so I don't believe I made a mistake typing the email. I am Laura L Ridenour, their daughter, and you can reach me on my cell phone. Thank you!

I recently added Pure Flix to my TV via Roku. I was surprised to discover that Roku charged me a fee for accessing a channel without my knowledge. I would like the $22.74 reimbursed to my account. I had a negative experience contacting customer service as the representative abruptly hung up on me while I was explaining my situation and concerns. I found this behavior rude and unprofessional. I attempted to call back without success. Please refund the money promptly. I believe it is unfair for Roku to charge such an amount for a single channel like Pure Flix. Either resolve the refund issue or I will escalate the matter to the head office. It is important that customers are informed about any charges related to channel access. Thank you for addressing this promptly.

Hello, my name is Peter. I've had my Roku Premier Plus device for over 2 and a half years now, and unfortunately, the remote button for downward and left movement has stopped working. I followed all the troubleshooting steps suggested on the Roku support website without success. Eventually, I tried using the remote from my second Roku Premier Plus device, and it worked perfectly, indicating that I needed to replace the remote only. Luckily, the credit card I used for the purchase has an extended warranty that covers the replacement cost. To initiate the warranty claim, I need an email from Roku confirming that the remote/device needs to be replaced. Could you please send me such an email at your earliest convenience? No price estimate is needed. My email address is [redacted] The model number of my Roku Premier Plus is 4630x, and the serial number is YR005P316962. I bought it on 12-30-[redacted] from Costco.com. Thank you in advance for your help.

I purchased a Hisense TV on 7/26 and needed to activate it via Roku. Upon trying to enter the code on the TV screen, I wasn't successful after three attempts and was instructed to call the number displayed. After calling, I was informed I had to pay $99 for activation, stating the TV wouldn't work without it. However, upon reviewing the Hisense booklet, it appears activation should be free. I'm seeking a refund as this is my third try to resolve this issue. I dealt with Winners Technology, reachable at [redacted], based in Las Vegas, but have been unable to reach them.

I have a Roku TV and signed up for HBO for one month. After that month, I have been trying to cancel my subscription for over three months, without success. I realized I didn't want it after the first month as I don't watch anything on HBO. Please assist me in canceling the subscription and refunding the past three months. It would be great if you could improve the cancellation process for future customers. I would appreciate a confirmation via phone, text, or email once the cancellation is complete. Thank you for your help! Sincerely, Courtney Smith.

I'm having trouble accessing my Roku account. I have previously logged in without issues but now I am unable to. I am certain I am entering the correct email and password, as I have them written down. I have tried reaching out to the chat support for Roku, but it seems automated as it asks about other issues with my devices instead of addressing my account problem. I suspect someone might have gained unauthorized access and changed my login details. I haven't been able to connect with a live agent for assistance.

I have two Roku devices purchased a year apart. One is in Bedroom #1 and the other in Living Room #2. Each device appears to have a different email address associated. The billing Roku account is linked to [redacted], which is close but not the exact email. I no longer use inbox.com, so I am unable to log in to Roku. The second email address linked to Roku is [redacted], which belongs to me, but I do not have the password. The email to reset the password is not working. Any assistance on this matter would be greatly appreciated. Thank you, - Pat

I need assistance. My account was compromised while setting up a new Roku TV. I have 5 devices. The scammer changed my password, and I cannot access my account. The issue started when I was activating the new Roku TV. I entered a code from my browser, received an error, and a phone number popped up, which I called. Unfortunately, they tricked me into sharing my Roku account password, and it has been changed. I am currently securing my credit card to prevent any unauthorized charges, but I desperately need access to my account again. Your help is greatly appreciated.

I've reset my Roku to factory settings twice, creating a new email address each time, due to being unable to log in on the Roku site through my computer. After going through the steps and seeing the system registered fine with the serial number, once I log out, I can't log back in with the same email and password I just used. Despite being correct, when attempting to reset the password, it doesn't acknowledge my information. This issue is frustrating as I appear to be registered with my Roku serial number YH00F[redacted] and my email [redacted], yet the system doesn't recognize me after logging out.