I have a roku that was installed and activated Dec **, ****. I decided this week to add...

GetHuman-sbrusse's customer service issue with Roku from July 2019

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The issue in GetHuman-sbrusse's own words
I have a roku that was installed and activated Dec **, ****. I decided this week to add * more roku devices in my home on other TV sets. When I attempted to activate one of the new ones I was unable to to it and was directed to call your support *. Which I did. I was then told that I would need to pay a once every * years registration fee of $**.**. I was also told that my Free Trial period was up July **, ****. This is the first I have heard of either. Needless to say I am not pleased with the info that as of July **, **** my original Roku will be turned off , these are the words the support people said. Is this true? Why is there a registration fee? I only have an Amazon prime that I stream through Roku, other than that I use only the free stuff. I have the Roku premieres. If this is true I will return the * new ones and cut my losses on the original one, as I do not watch regular TV much.

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Roku

Customer service issue
Reported by GetHuman-sbrusse
Jul 17th, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 16011 others
0 customers following this

Timeline

GetHuman-sbrusse started working on this issue
Jul 17th, 2019 11:54pm

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