Recently I've been unable to use my Roku Model ****x to use Netflix or Amazon prime, th...

GetHuman-tcsmk's customer service issue with Roku from January 2019

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The issue in GetHuman-tcsmk's own words
Recently I've been unable to use my Roku Model ****x to use Netflix or Amazon prime, the only uses I have for the Roku. The network connection, when I can get one, is reported as excellent but the download speed rated at zero. Other wireless devices placed next to the Roku device report download speeds of ** Mbs. The unit worked fine previously. I have not changed internet providers or any part of my home wifi network recently. Our provider is ATT Uverse.
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Customer service issue
Reported by GetHuman-tcsmk
Jan 14th, 2019 - a mon ago
I have an issue with Roku too
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Seen by 4 customers so far
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GetHuman-tcsmk started working on this issue
Jan 14th 6:22pm