I have a new Roku TV with * HDMI inputs. get no. sound output. I am **, I use Sennheise...
GetHuman1221533's customer service issue with Roku from September 2018
Help with my Roku issue
First: share to improve GetHuman1221533's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1221533's next move: talk to Roku when they open (we'll send a reminder).
Roku's call center is closed now. We will text or email GetHuman1221533 when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman1221533 can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
Before contacting them, items GetHuman1221533 may need:
Where was the item purchased, What type of Roku do you have, Billing address, and Email address on your account
The issue in GetHuman1221533's own words
I have a new Roku TV with * HDMI inputs. get no. sound output. I am **, I use Sennheiser headset all the time. I am hard wired to internet. Picture is perfect, I plugged the audio out to the RAC terminals, not the headset *.* plug. I have no audio. No audio.
GetHuman1221533 did not yet indicate what Roku should do to make this right.
I have an issue with Roku too
How GetHuman1221533 fixed the problem
We are waiting for GetHuman1221533 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.