I have a Roku but the remote control is not working properly so I downloaded * Roku app...

GetHuman443153's customer service issue with Roku from August 2018

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The issue in GetHuman443153's own words
I have a Roku but the remote control is not working properly so I downloaded * Roku apps so I can hopefully CAST TO MY ROKU AND TV USING MY CELLPHONE. **PROBLEM: Since my Comcast modem and password just changed, I CANNOT FIND A WAY TO TELL MY TV*ROKU DEVICE THE NEW WIFI INFORMATION. **PLEASE help me enter my new WiFi ID & Password into my Roku account so I can enjoy TV again? It's been * weeks of me trying everything I can to connect to my Roku, but nothing has worked.*You are my only hope. *Thank you in advance.***JENNIFER DONNELLY ****-***-**********@***.com
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Roku

Customer service issue
Reported by GetHuman443153
Aug 25th, 2018 - 4 mons ago
I have an issue with Roku too
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Seen by 7 customers so far
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Timeline
GetHuman443153 started working on this issue
Aug 25th 6:35am