THIS PROBLEM HAS NOT BEEN RESOLVED! NO ONE HAS RESPONDED TO MY E-MAIL!

GetHuman-veince's customer service issue with Roku from August 2018

Help with my Roku issue
The issue in GetHuman-veince's own words
Install ROKU ... I have been trying for over two hours to set up this device. If I cannot receive assistance, I am returning it.*I signed up with an e-mail address. When I go through the initial steps it asks for the e-mail, tells me it does not recognize it. However, when I begin filling in the passwords, e-mail, ect. It tells me it already has an e-mail for the account. I am trying to set this up for my Father, so for now you can send an e-mail to me at: *****@***.com. The e-mail for the Roku account is: *****@***.com
They have not even responded to the request for assistance. The roku is going back to the store. I
GetHuman-veince did not yet indicate what Roku should do to make this right.
I have an issue with Roku too
How GetHuman-veince fixed the problem
Newbies should go to You Tube to have their problems solved. The Roku company could care less about customer service!
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Roku

Roku
Customer service issue
Reported by GetHuman-veince
Aug 22nd, 2018 - a mon ago
I have an issue with Roku too
Fixed
GetHuman-veince shared how to fix
Seen by 8 customers so far
Similar issue to 3502 others
0 customers following this
Items needed
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Timeline
GetHuman-veince started working on this issue
Aug 22nd 2:29am
GetHuman-veince indicated the issue is not fixed yet.
Aug 22nd 3:31am
GetHuman-veince indicated the issue is not fixed yet.
Aug 22nd 3:32am
GetHuman-veince indicated the issue is not fixed yet.
Aug 22nd 3:33am
GetHuman-veince indicated the issue is not fixed yet.
Aug 23rd 3:53am
GetHuman-veince indicated the issue is not fixed yet.
Aug 23rd 3:55am
GetHuman-veince confirmed the issue is fixed. Hooray!
Aug 26th 2:36am