I can't get the previous channel button to work on my express remote while using the sp...

GetHuman1021208's customer service issue with Roku from August 2018

Help with my Roku issue
The issue in GetHuman1021208's own words
I can't get the previous channel button to work on my express remote while using the spectrum tv app. It worked two days ago now does nothing when you press it.
GetHuman1021208 did not yet indicate what Roku should do to make this right.
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Roku

Customer service issue
Reported by GetHuman1021208
Aug 22nd, 2018 - 3 mons ago
I have an issue with Roku too
Fixed
Seen by 20 customers so far
Similar issue to 3493 others
0 customers following this
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Timeline
GetHuman1021208 started working on this issue
Aug 22nd 12:06am
GetHuman1021208 indicated the issue is not fixed yet.
Aug 22nd 1:30am