I ordered the wrong Roku replace remote, I want the correct one.**Backstory: I used th...

GetHuman972753's customer service issue with Roku from August 2018

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The issue in GetHuman972753's own words
I ordered the wrong Roku replace remote, I want the correct one.**Backstory: I used the Roku app which seemed to take me to a page to buy the wrong remote, after I had clicked on the button "Lost Your Remote." **I see now is that it took me to a page with lots of remotes on it. However, all I saw was the first remote, which looked like my only option (it fit perfectly on my iPhone screen), and at (what I thought was) the bottom of the screen, it had a "buy now" button. So I bought it. Now, I'm out $** and no remote. It was $** for the remote and $* for shipping. I find this upsetting. It was order Number *********
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Roku

Customer service issue
Reported by GetHuman972753
Aug 9th, 2018 - a yr ago
I have an issue with Roku too
Not resolved
Seen by 8 customers so far
Similar issue to 3003 others
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Items needed
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Timeline
GetHuman972753 started working on this issue
Aug 9th, 2018 8:48pm