trying to get videos on JW.org. it says retrieving but never comes up. sends me back to...

GetHuman-loisflor's customer service issue with Roku from June 2018

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The issue and preferred resolution, in GetHuman-loisflor's own words:
trying to get videos on JW.org. it says retrieving but never comes up. sends me back to roku. I can get videos on my computer. whats happening
I trust that Roku will make this right and come up with a resolution that is fair.
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Roku

Customer service issue
Reported by GetHuman-loisflor
Jun 25th, 2018 - 2 mons ago
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GetHuman-loisflor started working on this issue
Jun 25th 8:01pm