I don't have a pairing remote, there's no pairing button ok. I have a roku tv. I can't...

GetHuman-ananissa's customer service issue with Roku from June 2018

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Help with my Roku issue
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The issue and preferred resolution, in GetHuman-ananissa's own words:
I don't have a pairing remote, there's no pairing button ok. I have a roku tv. I can't connect it to wifi bc obviously this new remote isn't paired yet. Idk how to pair this remote. I need help. I don't have a roku box, just a roku tv. My old remote broke, I ordered this remote off amazon.
I trust that Roku will make this right and come up with a resolution that is fair.
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Roku

Customer service issue
Reported by GetHuman-ananissa
Jun 24th, 2018 - 2 mons ago
I have an issue with Roku too
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Seen by 3 customers so far
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Timeline
GetHuman-ananissa started working on this issue
Jun 24th 5:16pm