I don't have a pairing remote, there's no pairing button ok. I have a roku tv. I can't...

GetHuman-ananissa's customer service issue with Roku from June 2018

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The issue in GetHuman-ananissa's own words
I don't have a pairing remote, there's no pairing button ok. I have a roku tv. I can't connect it to wifi bc obviously this new remote isn't paired yet. Idk how to pair this remote. I need help. I don't have a roku box, just a roku tv. My old remote broke, I ordered this remote off amazon.
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Customer service issue
Reported by GetHuman-ananissa
Jun 24th, 2018 - 4 mons ago
I have an issue with Roku too
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Seen by 7 customers so far
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GetHuman-ananissa started working on this issue
Jun 24th 5:16pm