received roku express with Charter Spectrum account in November ****. The unit always...
GetHuman631392's customer service issue with Roku from April 2018
Help with my Roku issue
First: share to improve GetHuman631392's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman631392 may need:
Where was the item purchased, What type of Roku do you have, Billing address, and Email address on your account
GetHuman631392's next move: have a Roku rep call.
Always use the GetHuman Phone tocall Roku. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman631392's own words
received roku express with Charter Spectrum account in November ****. The unit always receives a "poor" wi fi signal. I replaced it with an old Roku HD unit I had and the signal is "Good". I think the Roku Express is defective. BTW, I put the express unit in the location where the old unit got an excellent signal and it still gets a poor signal.
GetHuman631392 did not yet indicate what Roku should do to make this right.
I have an issue with Roku too
How GetHuman631392 fixed the problem
We are waiting for GetHuman631392 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.