we set up with spectrum cable today was told to buy two Roku- then set up guy left- one...

GetHuman630091's customer service issue with Roku from April 2018

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Help with my Roku issue
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Where was the item purchased, What type of Roku do you have, Billing address, and Email address on your account
GetHuman630091's next move: have a Roku rep call.
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The issue and preferred resolution, in GetHuman630091's own words:
we set up with spectrum cable today was told to buy two Roku- then set up guy left- one TV has ROku on it - have no idea how to get live network channels - just showing things that are prerecorded- need ***istance please. Please call mobile (***) ***-****
I trust that Roku will make this right and come up with a resolution that is fair.
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having Trouble setting up. rokuI purchased new roku Express device, set it up and works fine. I set up a ROKU account...Insignia Roku TV activation. Unable to set up a Roku Account
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Roku

Customer service issue
Reported by GetHuman630091
Apr 26th, 2018 - 3 mons ago
I have an issue with Roku too
Not resolved
Seen by 6 customers so far
Similar issue to 2451 others
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Timeline
GetHuman630091 started working on this issue
Apr 26th 3:03am