My rockstar account, previously was hacked about * months ago. I don't know how someone...

GetHuman3442903's Hacked Account issue with Rockstar Games from August 2019

Help with my Rockstar Games issue
First: share to improve GetHuman3442903's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3442903 may need:
Email on Account, Username, Password, Game Name, Platform(Console Type), GamerTag(Username or PSN ID), and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3442903's own words
My rockstar account, previously was hacked about * months ago. I don't know how someone found the password, but they got in. Now, when they did this I got no "new device access" notification through my email. Nor did I get an email confirming the hackers want to change the accounts email. So the hacker changed the email associated to my account without my knowledge, and then used that to change the password, viola! Account is his. He also changed the name and left all my clans etc. I only discovered this because I was able to use my Playstation account linked with the rockstar account. I have no way of changing the email back to mine and the only way to get support is to file a ticket that the hacker can see, probably get a notification of on the email and remove. Any ideas?

GetHuman3442903 did not yet indicate what Rockstar Games should do to make this right.

How GetHuman3442903 fixed the problem

We are waiting for GetHuman3442903 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Rockstar Games's attention and get better help faster. Tap below to get started.
Having Rockstar Games issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Rockstar Games

Hacked Account issue
Reported by GetHuman3442903
Aug 18th, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 31208 others
0 customers following this


GetHuman3442903 started working on this issue
Aug 18th, 2019 10:49am

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies