Hello,**I activated the * step verification method for my account a while back and now...

GetHuman3248342's customer service issue with Rockstar Games from July 2019

Help with my Rockstar Games issue
The issue in GetHuman3248342's own words
Hello,**I activated the * step verification method for my account a while back and now i cant manage to access the account through the windows authenticator. Is there anyway I can disable and access my account again?**Thanks

GetHuman3248342 did not yet indicate what Rockstar Games should do to make this right.

How GetHuman3248342 fixed the problem
I Logged in in Social Club with another account since it is impossible to write a ticket to the support team if you are not logged in. I indicated them the issue I was having with the * step verification (I deleted the authorization app and I was unable to get it back) I also indicated them that the issue was related to another account and not the one I was using to write the ticket.*The support team contacted me the same day asking for my gamertag (the one linked to the affected account) and birthday associated to this account (it is a requirement that you answer this email with the requested information from your personal email associated to the affected account).*Then they proceed to remove the two step verification method.
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Rockstar Games

Customer service issue
Reported by GetHuman3248342
Jul 15th, 2019 - a year ago
Fixed
GetHuman3248342 shared how to fix
Seen by 5 customers so far
Similar issue to 26813 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Platform(Console Type)
GamerTag(Username or PSN ID)
Name of Account Holder

Timeline

GetHuman3248342 started working on this issue
Jul 15th, 2019 7:25am
GetHuman3248342 indicated the issue is not fixed yet.
Jul 15th, 2019 11:42am
GetHuman3248342 confirmed the issue is fixed. Hooray!
Jul 16th, 2019 8:17am

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