GetHuman-alexaser's customer service issue with Rockstar Games from January 2019
Help with my Rockstar Games issue
GetHuman-alexaser's next move: find and follow the right step-by-step guide.
Rockstar Games doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-alexaser will need to dig through the advice provided by Rockstar Games, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-alexaser can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Rockstar Games has better answers for you: Rockstar Games Help Center
Top Tip from another customer
To recover your Rockstar account, you must have the correct email address and access to the email otherwise Rockstar will not help you. You can reset the password here https://socialclub.rockstargames.com/profile/requestresetpassword.
The issue in GetHuman-alexaser's own words
I was trying to log into my account, but my *-factor codes were inexistent on my phone, so I couldn't log in. ... I erased my phone and my *-factor codes are now gone, because I used Google Authenticator, which didn't back them up. I have also emailed Rockstar ** times already and no answer is returned.
I'm pretty sure they realise everything.
They could make this right by getting back to me.
I haven't had any problems before, never bothered them for no reason, this would be the first time I contacted them. I didn't hack the games, instead I bought them and worked my *** off to get money in GTA Online. So, I'm pretty sure I did nothing wrong.
I tried looking for their Live Chat Team, which apparently doesn't exist anymore. I also tried looking for any sign of backups for my *-factor codes.
I have an issue with Rockstar Games too
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