When was doing the heist for act * and got a black screen and when we restarted our gam...

GetHuman-kodieah's customer service issue with Rockstar Games from June 2018

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Help with my Rockstar Games issue
Before contacting them, items GetHuman-kodieah may need:
Email on Account, Username, Password, Game Name, Platform(Console Type), GamerTag(Username or PSN ID), and Name of Account Holder
GetHuman-kodieah's next move: go to the Rockstar Games help center.
Rockstar Games doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kodieah will want to follow the link below to head to their help center. We will check on GetHuman-kodieah later to make sure it's all set or try to help escalate.
Tip from another customer
Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue and preferred resolution, in GetHuman-kodieah's own words:
When was doing the heist for act * and got a black screen and when we restarted our game we didn't get the money from the heist
I trust that Rockstar Games will make this right and come up with a resolution that is fair.
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Rockstar Games

Customer service issue
Reported by GetHuman-kodieah
Jun 25th, 2018 - 2 mons ago
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Seen by 3 customers so far
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GetHuman-kodieah started working on this issue
Jun 25th 12:00am