This issue is about order * *********.*None of the parts fit my vehicle. It is possible...

GetHuman-ellym's customer service issue with Rockauto from May 2020

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The issue in GetHuman-ellym's own words
This issue is about order * *********.*None of the parts fit my vehicle. It is possible that they don't fit is because the car was purchased in Italy.*I did not look at what was installed in the vehicle and relied on the description in the on-line catalog for the purchase. I relied on your company to know which parts fit since the vehicle is unique and it was described accurately in your on-line vehicle identification process. Unfortunately the parts do not fit. *One item purchased, was a set of ignition cables. The cable connecting the distributor to the coil is too short. No way for me to know that until I had the parts in my hand. The distributor cap does not match the one in the vehicle. In fact none of the caps displayed would fit. My rotor is a bar, what i received is a disc. it will not work. The capacitor in the car is mounted with one *****. The one I received is mounted with * screws. There was no easy way to determine fit until I had the parts in my hand.*I need to return the parts for a refund. They arrived in * separate boxes but for a return they will all fit in one box. *Trying to get the return done has been a challenge. Apparently since I ordered the wrong parts, I need to pay the shipping cost for the return. I am OK with that. The on-line return process requires me to pay for shipping of each part separately. This makes the cost of shipping as much or more than the cost of the parts. That is insane. I might as well throw the parts out. *I understand that the parts were shipped from * separate warehouses. However I would expect you would have one return depot.I would like to put all the parts in one box ship them back to you and pay for the freight myself. I do not want your "discounted" rate which charges a fee for each individual part returned.*Please help me with this process.

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Customer service issue
Reported by GetHuman-ellym
May 29th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 6835 others
0 customers following this


GetHuman-ellym started working on this issue
May 29th, 2020 1:39pm

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