ordered timing set. order *********. $***.**. I had our master mechanic of ** years ins...

GetHuman-alanrine's customer service issue with Rockauto from September 2018

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The issue in GetHuman-alanrine's own words
ordered timing set. order *********. $***.**. I had our master mechanic of ** years install it. it jumped time. the mechanic Shawn determined the tensor was not pulling enough tension to keep the chain tight. i tried to do a return on line and got confused on the last question about fitment. don't remember what the question was but the system denied my return request. this part was ordered for a **** Buick enclave *.*l engine. the part is defective and i request a store credit. i had to buy another set locally and don't need it replaced, and you are out of stock on all but the high end sets anyway. please provide a store credit as i have additional parts pending to order from you. Alan Rinehart ...*****@***.com...***-***-**** Thank you.

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Customer service issue
Reported by GetHuman-alanrine
Sep 17th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 5552 others
0 customers following this
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GetHuman-alanrine started working on this issue
Sep 17th, 2018 6:27pm