Rockauto Customer Service Issues

I purchased a side view mirror for the driver's side of my [redacted] Saturn ION 2. When I finally had time to install it, I noticed the triangular plastic portion is slightly too big and one pin does not line up with the third hole. Can I return this for a proper fit? My VIN is 1G8AN12FX5Z153947, and my order number is [redacted]2 from February 19, [redacted].

I recently bought a fuel pump for my [redacted] base model Mini Cooper. Although the pump itself was fine, the fuel gauge failed to function properly. Even after getting a replacement, the issue persisted. I successfully returned the first pump for a refund, but have been unable to access return instructions for the second one. The order numbers are as follows: [redacted]9 (returned and refunded) [redacted]2 (unable to request return) Contact me at [redacted] Stephen Lynch [redacted] Orchard Woods Drive Saunderstown, RI [redacted] PS. Ultimately, I purchased a fuel pump from the Mini dealer which works flawlessly. It appears that the part listed for the [redacted] base model Mini Cooper may not be the correct fit.

My son ordered a bumper from Rock Auto for a [redacted] Oldsmobile Cutlass Supreme on June 25, [redacted], using a prepaid Visa card. The item received on July 18 was incorrect and returned via Canada Post on July 5. Rock Auto acknowledged the return on July 10. Despite writing to them again on July 20, there has been no response regarding the refund of $[redacted].98. We possess all necessary documentation for the purchase and return, and kindly request prompt resolution without legal action. We prefer a refund by check or money order. While we appreciate Rock Auto's usual good service, we hope to resolve this issue quickly. Thank you for your assistance.

Dear Brett L., I appreciate your attempt to assist me with my alternator issue with Rock Auto. Unfortunately, I did not hear back from a representative. Since my mechanic performed a diagnostic that did not point to the alternator as the problem, I did not see the results myself. AutoZone, on the other hand, provided me with a diagnostic sheet for a different issue and also charged the battery. Despite not hearing from Rock Auto, I have referred them to my aunt as my part appears to be working fine. I will attempt to contact Rock Auto directly to seek clarification before deciding whether to use GetHuman in the future. Thank you for your assistance.

I bought the Dorman Intake Manifold [redacted]-[redacted] from you, which comes with Dorman gaskets requiring not using OEM gaskets. Lately, I've encountered misfires and lean engine issues after about [redacted] miles. This is a Flex Fuel Z engine running on E85. The root cause seems to be a leaking intake gasket. GM has updated their gaskets several times to fix this, but Dorman doesn't offer a compatible one yet. I'm contemplating replacing the manifold but worry it won't address the E85 issue, leading to frequent manifold replacements. I noticed an SKP manifold [redacted] in your listings. Can the updated OEM gasket work with this or is it E85 certified? I've reached out to Dorman for clarifications but need a solution fast as I'm stranded without a vehicle. There's a relevant TSB # 05-06-04-029A related to this issue. Your assistance is greatly appreciated.

I purchased a window motor for a [redacted] Hyundai Santa Fe but did not install it as the issue was in the window track, not the motor. I missed the return deadline by six days and am now seeking a store credit instead of a warranty exchange as I no longer need the part. I am willing to cover the return shipping cost. I appreciate your excellent service and hope we can resolve this matter. Thank you for your assistance.

I mistakenly ordered a part from RockAuto that I no longer need and I am hoping to receive an in-store credit instead of a refund since the 30-day return window has passed. The order number is [redacted], and it is for a window motor for a Hyundai Santa Fe. The part was delivered to [redacted] Ben Harrison Street, Middletown, Ohio [redacted], but it was purchased using Jerry R.'s credit card from West Chester, Ohio. I do not have his card details, but I am planning to order more items to be sent to my address with his authorization, so the credit can be applied to my account. If possible, please assist me with this request. Mr. Robinson's phone number is [redacted], and you can contact him for the card information or arrange for the credit to be processed accordingly.

I never received credit for one out of two items returned. My order number is #[redacted]7 for item # MOOG [redacted]. If this issue isn't resolved, I will dispute the charge with my credit card company. Despite multiple emails sent since June, I have not gotten a resolution. I returned both items in one box to your warehouse after being told to return them to two separate locations. The original shipment arrived in a single box, not two as stated by your company. I am being asked to pay for a missing part that I returned. Please credit my account. You have both parts and should issue the credit minus the freight cost. I consolidated the return to save on shipping as both items were going back to the same place, contrary to your claim that they needed separate warehouses.

I have a few inquiries: 1. The item is not in its original box but in the box where the CORRECT axle shaft was received from Autozone. Will my refund be refused because of this? 2. Will you cover the shipping costs? Shipping will be nearly $60 due to the item's weight. This is crucial, and I require a prompt response before sending the part back. A.B.

Good morning, I purchased parts on your website over the weekend, but there was an issue with my billing address. Even though the system flagged it, the payment was still deducted from my bank account. When I check the order status, it shows an incorrect balance of $86.49 as unpaid, while I have proof of the payment. I urgently need these parts delivered. Order number: [redacted]5 Phone number: [redacted] Thank you for your prompt attention, Briana J.

Order number [redacted]1: I received an incorrect part in my recent order. Even though the box had the correct part number, one strut was heavy-duty while the other was not. To complete my repairs, I had to buy an additional strut locally. I believe the wrong part was initially placed in the box. I am requesting a full refund and free return shipping since this mistake was not mine. When attempting to process the return on the website, the only option offered was splitting the shipping costs, which I find unfair. This situation has been unexpected since I have previously had no issues with my orders from your company. Please contact me if clarification is needed. Thank you.

I am experiencing an issue with my recent order, number [redacted]0. I have received all items, except for part number [redacted] (lift support), which is missing the special mounting bracket. I attempted to arrange a return and report the problem, but the questions in the process did not align precisely with my situation. As a result, I selected "I don't know" for one question. However, this led to the system stating it could not authorize the return due to my response about the part number. The confusion arose because the item description listed part number [redacted] as the right-hand part, but it is actually for the left side of the vehicle. Similarly, part number [redacted] was described as the left-hand side but fits the right side of the car. I need part number [redacted] with the correct mounting bracket for my [redacted] Jeep Grand Cherokee. Although the return appears authorized, I have not received any instructions. If it is easier, I can keep the incorrect part if it is not expensive to replace, but I urgently require the correct part to be shipped to me.

The new starter I bought from Rock Auto is consistently malfunctioning. The issue is that the starter motor turns, but the starter drive does not engage on the first try, requiring multiple attempts. Additionally, the starter information suggests that four OE starters, including mine, with bolts on the outside of the starter body, have been replaced with a common part. Despite purchasing a more expensive starter with external bolts on the field case, which is what the truck originally had, I did not receive one with external bolts. I believe all starters are now the same as per the bulletin and request a refund to reflect the lower price of $[redacted].79. My preference would be to receive a new starter and return the faulty unit, rather than having to purchase a new one and wait for a refund. Thank you.

I need to discuss order #[redacted]6. The shipper left the box on my front porch, and upon inspection, I found 2 smaller U-clamps, 4 locking washers, and 4 nuts missing. I have already reached out via email and took the parts I received to T & A Auto in Milton, Fla. My truck is awaiting the missing parts, and I urgently require them to avoid a delay in my planned trip. I have not received a replacement set or return shipping label, as mentioned in your email. I am willing to assist in keeping costs down, but the situation is starting to inconvenience me. When I called the provided number, the operating hours did not match, and I was unable to reach anyone. My mechanic and I are both eager to resolve this promptly. Please call me at [redacted]. Thank you for your help.

Order number [redacted]3. While browsing the Rockauto site, I was led to purchase a Wix filter WL10032 as it was labeled as compatible with my [redacted] Hyundai Santa Fe V6. However, upon receiving the product, I noticed that WL10032 was not the correct fit for my vehicle, and the Wix website did not list it as compatible. I believe Rockauto should not charge me for return shipping as the item's compatibility was incorrectly stated on their site. The accurate filter needed for my car is Wix WL10164. I suggest Rockauto provides an RMA number for free return shipping of the 3 incompatible filters and sends the correct filters (WL10164) without any additional cost, even if I am willing to pay the slight price difference. I have always been satisfied with Rockauto's services and parts recommendations, but this time there was an error which I hope can be rectified promptly. Thank you, S.C.

I purchased exhaust parts totaling over $[redacted] for a [redacted] Explorer 5.0, specifically the two exhaust pipes with catalytic converters from Walker, part numbers [redacted] & [redacted]. After only 1[redacted] miles, all of the converters failed; the media inside disintegrated and had to be replaced with aftermarket units. This unexpected expense of $[redacted] to ensure compliance with emissions regulations in AZ has been very frustrating. Although I have been happy with other parts bought from you in the past, this experience has left me disappointed. It seems like the manufacturer may be producing subpar parts, as I have never encountered converter failure like this before. I will have to avoid purchasing similar parts from you in the future due to the high cost and inconvenience. Best, D.M.

After the steering rack installation, the assist was initially missing, then after a period of inactivity, the assist returned but produced a clunk noise when turning left. An official dealership report confirmed the part was defective. Due to the urgent need for my vehicle, I had to purchase a new steering rack, incurring double labor charges. I am requesting a refund for the faulty part, which I intend to return to Rockauto. I am hopeful for a resolution in the form of a monetary refund. Please reach out if further details are needed. Thank you. Regards, Jenny.

I returned two Monroe shocks and received a $53.00 store credit. I planned to use the credit along with a 5% discount when ordering the front shocks. It seems like I made a mistake with the address provided, indicating [redacted] instead of [redacted]. I encountered difficulties resolving this through the corporate phone line as they indicated there was no customer service available for assistance. Despite trying to resolve the situation online, I found it challenging due to my age. The problem-solving process at Rockauto has been frustrating for me. The issue is concerning because without the proper deductions on my bank account, I risk an overdraft fee of $48. The parts I needed are still in the warehouse, adding to the frustration of the situation.

I am very upset as I ordered a clutch kit for my [redacted] Nissan in early August. I encountered issues when trying to input the address and had to use my name instead of my grandson's, Jesse Jarvis. After this, there were attempts to charge my bank account twice without authorization. The order was not processed, and I have not received any updates. Today, when attempting to reorder, I faced the same address issue and a strange option to split the payment. I have heard positive things about your company, but my experience is making me doubt that. Please provide clarification on this situation. Thank you, Cheryle Martin.

Customer: Brad J. Phone number: [redacted] Email: [redacted] Order number: [redacted]2 I purchased two [redacted] Trans Am left and right door shells. Unfortunately, both arrived in damaged boxes and appear to have been dropped. One door has one corner smashed in, and the other has two corners damaged. I took photos of the doors in their damaged packaging before handling them. I tried to file a complaint on the website with pictures as instructed, but I have not received any response. Please contact me promptly, or I may have to involve my credit card company. You can reach me at [redacted] or [redacted]. I request new doors to be sent and the damaged ones to be picked up. Thank you.