Confirmation number ********HU**Hello, Tonight me and my frined landed in DWC airport w...
GetHuman1720277's customer service issue with Rentalcars.com from December 2018
Help with my Rentalcars.com issue
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Top Tip from another customer
If you are having issues with refunding a purchase make through Greyhound, the best time is to call immediately. If you call within 24 hours of the booking you should be able to get a full refund.
The issue in GetHuman1720277's own words
Confirmation number ********HU**Hello, Tonight me and my frined landed in DWC airport where we were supposed to pick up our car, but upon arrival they told us that they cannot find our sheet that was supposed to be printed. I have asked them to check the information on the page but in their response they said that the computer is not working currently which is unacceptable. I asked them what am I supposed to do now and how can I get the car I paid for and they told me they don't have any information regarding my booking. Now this was first of all humiliation and secon of all I was left without any other choices. I want this booking to be cancelled and my money to be back to my bank account. I am very disappointed in this AVIVA company. They did not even know what was going on. They didn't even know what information they needed for my booking. Really disappointed. I hope you understand. I will try to call tomorrow on the phone but I hope you respond instead.
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