How Do I Get Rentalcars.com to Refund a Charge?
In a nutshell: Did you book a car with Rentalcars.com? If they change your booking and you don't accept the changes, expect to receive a full refund. However, please note that they will only refund the car rental, not any hotel rooms or flights associated with it. You may also receive a full refund if you cancel more than 48 hours before your scheduled rental and a partial refund if you cancel on the day of your booking or at the rental counter. Continue reading to learn more about refunds and how to request one from Rentalcars.com.
Introduction
Did you book a car with Rentalcars.com? If they change your booking and you don't accept the changes, expect to receive a full refund. However, please note that they will only refund the car rental, not any hotel rooms or flights associated with it. You may also receive a full refund if you cancel more than 48 hours before your scheduled rental and a partial refund if you cancel on the day of your booking or at the rental counter. Continue reading to learn more about refunds and how to request one from Rentalcars.com.
Find Your Booking
To get a refund, you must cancel your booking first. Start by locating your car rental reservation. Enter the email address associated with your Rentalcars.com booking and your booking number. Then, click Find My Booking.
If you see an option to cancel your booking, tap Cancel and follow the on-screen instructions. Are you using the app? Proceed to the next step.
Sign in to the App and Tap Bookings
Did you download the app? You can cancel your booking by tapping Bookings in the menu. Select the option to cancel your booking and follow the prompts.
If you wish to receive a full refund, cancel the booking more than 48 hours before your rental is scheduled to start. You can still cancel less than 48 hours before your rental starts, but you will only receive a partial refund. Rentalcars.com will deduct the cost of three rental days from your refund. If you booked the car for three days or less, you may not receive a refund. Also, depending on your booking terms, an additional cancellation fee may apply.
Please try not to cancel after your rental schedule, or you will not get any refund.
Call RentalCars.com
In cases where they refuse to give you the car, please be sure to contact Rentalcars.com immediately. They can process the cancellation and issue the partial refund. Keep in mind that you'll still be charged for three rental days. Be sure to give them a call or no refund will be issued.
Also, please note that the rental company may refuse to provide you with the car if you're late or don't have a valid driver's license. Make sure you have all the required documentation ready to avoid problems at the rental counter. Otherwise, you may need to cancel the booking and pay the equivalent of three rental days.
Do you only wish to make changes to your booking? Note that the rental price may change if you modify your reservation. In some cases, you may need to cancel your existing booking first and reserve another car with Rentalcars.com. Just make sure to cancel more than 48 hours before your rental is scheduled to start to receive a full refund.
Conclusion
Do you have any more questions about getting a refund from Rentalcars.com? As a general rule, cancel your booking more than 48 hours before your rental is set to start to receive a full refund. Otherwise, you will only receive a partial refund, as Rentalcars.com will deduct the cost of three rental days if you cancel less than 48 hours before your rental starts. You can cancel via the Find Your Booking page or the app. Also, be sure to have a valid driver's license to avoid issues with your reservation. Still have questions? Contact Customer Support today.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Rentalcars.com Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.