Rentalcars.com Customer Service Issues

I had made a reservation with Enterprise for a car rental to pick up on March 9th in Daytona, but it got cancelled at some point. We ended up rebooking with Hertz without receiving any notification emails. We picked up the car from Enterprise on March 9th in Daytona and returned it in Tampa on March 16th. The driver was Tina Sullivan. However, the $[redacted].00 deposit was not refunded, and a bill of $[redacted].00 for the car rental was received.

Booking number: [redacted]10. My reservation includes a premium location charge, but the booking email mentions that the Premium Location Fee is 6,03 € per day with a minimum fee of 6,03 € per rental and a maximum of 30,75 € per rental. There is also an unspecified charge for a toll transponder. The email states that a transponder for tolls will be charged by the counter staff when picking up the car, along with the actual toll costs. I am familiar with toll charges but would like to know the amount of the transponder charge to avoid any unexpected fees upon returning the vehicle. I have encountered issues with Europcar in the past due to miscommunication, and I am keen to address this matter promptly. Thank you for your assistance. Best regards, Ron L.

Subject: Concern Regarding Pricing Policy at Rentalcars.com/Thrifty/Dollar I recently rented a car from Thrifty at DFW airport for a 4-day duration at $14.43 per day. Despite returning the car only a minute late based on my contract, I was initially quoted $[redacted].07 instead of the agreed $[redacted].57. Upon discussing this discrepancy with the rental agent and citing the timing of my return, the charge was corrected. It seems that such steep penalties for minor delays could cause issues for other travelers who may not have the time to rectify similar billing errors. I urge a closer investigation into the pricing policies of Thrifty/Dollar as such practices may lead to significant overcharges for unsuspecting consumers. This situation reminds me of the Wells Fargo scandal where unauthorized fees were imposed to boost profits, a concerning parallel worth exploring further. Your attention to this matter is appreciated. Sincerely, [Initials]

I need to cancel the collision insurance for my upcoming rental car but keep the reservation. I reached out to RentalCars.com for assistance. The representative advised me to manage my account online, but I was facing technical issues being redirected to the same page. He offered to cancel both the car and coverage, but I declined. When requesting a local contact number, he abruptly ended the call. Subsequently, I contacted Alamo, and they confirmed they do not have any record of collision coverage linked to my reservation.

Booking Reference: [redacted]30 I am experiencing an issue with my voucher indicating that LDW is included in the car rental deal, but the car hire company insists it is not in their system and won't release the car without an additional charge of around $[redacted]. They suggest that the rental cars need to update the information submitted to them or confirm over the phone that LDW is part of the package. I specifically chose this deal because it clearly stated LDW was included, even though it was pricier than those without LDW coverage. I'm disappointed by the current situation as I am left without a car and having to rely on taxis. Please let me know how this can be rectified as soon as possible. Unfortunately, I don't have a working phone in Mexico but can access the internet for communication. Thank you for your assistance in advance.

I made a reservation with Rentalcars via Booking for a car rental at Washington International Airport today. However, upon arrival, the Alamo manager refused to let us rent the car due to unexplained issues with our Italian and international driving licenses. Although the manager claimed to cancel our reservation, I can still see it on Rentalcars.com. I am reaching out to ensure that I receive a refund for the reservation. The reservation number on Rentalcars.com is [redacted]28. Thank you for your prompt attention to this matter. Best regards, Paolo T. and Tommaso C.

I had a booking with Rentalcars through Booking for a car rental at Washington International Airport today. However, upon arrival, the Alamo manager wouldn't allow us to rent the car due to unspecified issues with our Italian driving licenses. She claimed to have canceled our reservation, but I can still see it on Rentalcars.com's website. I am contacting you to ensure that I receive a refund for the reservation. The reservation number on Rentalcars.com is [redacted]28. Thank you for your attention, and I eagerly await your response. Kind regards, P.T. and T.C.

I had a disappointing experience with the car rental service at Fiumicino Roma Airport. I had booked an Alpha Romeo, but they refused to give it to me upon arrival. Even though I provided my international driving license, they insisted on a local one in Arabic, which I couldn't provide. I ended up renting from another company at an additional cost of [redacted] euros on top of the [redacted]$ paid to your company. This situation is unacceptable, and I believe I am entitled to a refund. My details are: Bernard A., email: [redacted] I hope for a prompt resolution, or I will have to escalate this issue.

I made a booking on Rentalcars.com for a Hertz vehicle at Cape Town International Airport, South Africa, from 26/9 to 1/10. I paid R2613,39 on 9/7 for the entire period. My rental number is [redacted]9. I have tried various methods, such as using my email address and booking number, but to no avail. I reached out to Hertz, and they promptly cancelled my reservation. The confirmation number is 11V6N5. Despite my efforts to cancel the booking on the Rentalcars website by entering my email, I receive a message that they will contact me, which has not happened. According to them, my booking number or voucher number doesn't exist. Unfortunately, due to unexpected medical expenses, I will not be able to afford to rent a car while in Cape Town as my husband requires a procedure not covered by medical aid.

Dear Rentalcars, On July 5, [redacted], I booked a rental car in Bristol (Ref: [redacted]73). I was offered insurance from your company, which I accepted (insurance certificate policy RFI/[redacted]73/1 priced at €79.87), thinking I had full insurance coverage. Upon arrival at GREEN MOTION in Bristol on August 7 at around 10:30 a.m., the Green Motion representative informed me that this insurance was not recognized by their rental company. I had to purchase insurance again for 70 Pounds. Otherwise, I would have had to pay a very high deposit of [redacted] Pounds. I would appreciate clarification on this unfortunate situation and would like to know if it is possible to obtain a refund for the insurance amount I paid unnecessarily. Best regards, Fulvio Corbo

Hi, I recently made a car reservation through your service for my family members, who will be visiting for my upcoming wedding. The reservation is for a group of 5 individuals. My father will be using his credit card for payment, and we have provided his card details. The primary driver will be my brother-in-law, Marvin, who is accustomed to driving on the left side of the road as they are from Germany. Marvin does not possess a credit card. I received an email requesting the main driver to present their driver's license and credit card in their name. I wanted to confirm if it would be sufficient for my father to be at the pickup with his credit card used for booking, even though he is not the main driver. I spoke to Europcar, and they mentioned that it shouldn't be an issue if the credit card is not in the main driver's name. However, I would appreciate confirmation to ensure a smooth pickup process on the day. Thank you for your assistance. Best regards, Nadine

I rented a car with my partner Romana in Salerno from May 28th to 31st. We booked the rental in February and specified the pick-up time. Upon our late arrival, Avis had given our car away without attempting to contact us. We were forced to rent another car at an extra cost of 28.50 euros per day. I was disappointed with Avis' service as they did not communicate with us or provide any compensation for their mistake. When working with rental.com, it's important to ensure the companies they partner with offer reliable service. Best regards, Katherine Ryan

I am writing to express frustration about the delay in receiving our deposit refund. Our booking reference is [redacted]54 with Avis on Dixon Street in Lincoln, UK, for the rental period from June 9th to July 7th. We returned the car on July 2nd, and despite assurances of a rebate for early return and the £[redacted] deposit refund, the funds have not been deposited into our account as promised. This same issue occurred last year with Rentalcars at a different location in Lincoln. After sending two emails and being assured of a response within 15 days, we have yet to hear back. A quick search revealed numerous similar complaints and concerns about overcharging. It appears there is a discrepancy in pricing practices between the garages and Rentalcars leading to confusion and dissatisfaction. We expect prompt resolution of this matter. Thank you, G&A Riach.

I regret to inform you that due to my mother's sudden passing on our travel day, we were unable to pick up the rental car at your facility. After speaking with a compassionate representative, I was assured that a partial refund would be processed within 7 business days, aside from a deduction for the initial 3 days. It is now past the promised timeframe, and the refund has not reflected in my bank account. This refund is crucial to help cover the expenses for my mother's funeral. Kindly expedite the process so I can tend to these urgent matters. Thank you for your prompt attention to this sensitive issue. Sincerely, Wes R. [redacted] Sent from my AT&T Samsung Galaxy S8 Active via 4G LTE.

Booking Reference: [redacted] The reference provided pertains to a car rental from Brussels Airport for a week. Upon pickup, we were surprised by an unexpected additional charge of 70 Euros as we planned to drive the car into Holland two days later. This charge was not mentioned in the rental voucher, with only a vague online reference hinting at a potential local fee. I consider this undisclosed and substantial charge unreasonable. Crossing the border from Belgium to Holland is a common occurrence without posing any additional risk or cost to the rental company. If the mandatory fee had been clearly communicated, I would have made a different choice. I respectfully request a full refund of the 70 Euros as I believe it was unjustly applied.

Subject: Urgent: Issue with Car Rental Booking Ref [redacted] [redacted] [redacted] Hello, Upon our delayed arrival in Malpensa of approximately 3 hours and 20 minutes due to a Lufthansa flight delay, we were surprised to find out that our prepaid car rental through EcoVia had been canceled without any notification. This caused a lot of inconvenience for us as we had important plans and appointments in Asti and Lerici that day that we ultimately missed. Despite trying to resolve the matter with EcoVia, they directed us to contact you as our agent, but we were unable to reach anyone. This forced us to book a last-minute car rental through Avis, resulting in significant extra costs and a 6-hour delay. We are requesting a full refund of the rental fees and a written explanation regarding how this cancellation occurred, especially considering we had notified of the flight delay via email and attempted to contact EcoVia by phone from Munich Airport. We urgently require a response by tomorrow at 3 p.m. to address this issue promptly. Thank you, T. J. / B. B.

Hello, I am following up on a refund enquiry relating to my booking with Rentalcars.com (Ref: [redacted]80). On August 16th, I had an online chat with a representative named Samson regarding a mistaken insurance inclusion in my car rental booking. Samson assured me of a refund, mentioning it might take up to a week. However, I have not received any communication or the refund from Rental Cars so far. Below is the transcript of our online chat for reference. If you need to reach me, my contact number is +27 82 [redacted]. Thank you, Andries Roets.

I encountered an issue trying to verify my reservation with Avis using the confirmation code ([redacted]8US4) provided. When I contacted the car rental company directly in Germany at +49 [redacted], they acknowledged my reservation but have the wrong flight details on file. Despite inputting and printing the correct Delta [redacted] flight arrival from Amsterdam to Hamburg at 2.15 pm, they have me scheduled for a noon car pickup. It's crucial that Avis corrects the flight number and arrival time to ensure a smooth transaction upon my arrival. I appreciate your attention to this matter. Warm regards, Kirstin I attempted to rectify the issue with no success from the agent.

I travelled from Venice to Catania, Italy today with Volotea Airline. They provided a link to Rentalcars.com to hire a car. I booked a car for [redacted] euros for 7 days at 3:45pm to pick up at 5:15pm from Rhodium at Catania Airport. Arrived early at 4pm but was told the car wasn't ready. Came back at 4:30pm and was then informed I needed an international license, not mentioned during booking. Rhodium advised to contact Rentalcars.com for a refund. Spoke to a Rentalcars.com representative at around 4:50pm, explained the issue, and was told no refund can be given due to breaching the contract. Requested to cancel at around 5pm before 5:15pm pickup time but was only offered a partial refund of [redacted] euros instead of [redacted] euros. The representative was unhelpful and refused to escalate the issue. I demand a full refund as I was not informed of the international license requirement. This experience was deceitful and I intend to share it on social media and review websites.

I encountered an issue when trying to book a car using the Rentalcars app. Despite receiving a credit card denial message, I attempted to book again without success. Ultimately, I booked with another company. Surprisingly, Rentalcars later sent an email confirming the booking and charging my card, despite the previous credit card issues. I reached out via email to Rentalcars, requesting a refund for the erroneous booking but have yet to hear back. The booking number in question is [redacted]36.