Rentalcars.com Customer Service Issues

I made a reservation for pickup at ATL on September 19, [redacted] under reservation #[redacted]25. The initial amount due was $[redacted].07, but I was later charged $[redacted].87 by E-Z Rent A Car on September 24, [redacted]. I am questioning the difference of $[redacted].80 in charges. Despite returning the car on time and without any damages on September 23, [redacted], I experienced unsatisfactory service at E-Z Rent A Car. The wait times were extremely long, and the explanation for the increased charge tied to not returning the car with a full tank of gas does not justify the discrepancy. The lack of staff presence during the return process further added to my frustration. This entire rental experience has left me deeply dissatisfied, and I am considering disputing this charge with my bank. The overall service and handling of the situation by E-Z Rent A Car has led me to question if I will use their services or even book through booking.com in the future.

I booked a rental car on Rentalcars.com under my husband's name, Tihomir Jambrovic, using my credit card. Unfortunately, my husband lost his driver's license during our trip to Boston from Croatia. Thrifty informed us at the counter that they could not alter the prepaid reservation to match the new driver, preventing us from collecting the car we had paid for. Due to time constraints, we could not hold for customer service support to make the necessary amendments. We had to quickly arrange alternative transportation for our group to our accommodation to avoid missing check-in. We now seek to update the reservation to Kristian Jambrovic's name for car collection. If this is not feasible, we request a refund. Thank you.

Dear Sirs, We are seeking your help regarding a double booking and payment issue we encountered while using the Rentalcars App for our frequent trips to Orlando. Upon checking the App for our current visit, we noticed that our original booking (reference number [redacted]68 with Alamo) was not showing, leading us to mistakenly make an additional booking through Dollar. We attempted to cancel the duplicate booking upon realizing the error but were unable to do so as the date had passed. Subsequently, the original booking appeared on the App once we were in Florida. The original booking with Alamo cost £[redacted].30 and included an extra cover charge of £[redacted].40, while the Dollar booking cost £[redacted].82 with an extra cover charge of £[redacted].20. We are requesting a refund for the unused original booking as we now have two reservations for our upcoming trips next year. Kind regards, C&D Farrow

Subject: Regarding Recent Car Rental Issue Hello, I recently encountered an issue with my car rental reservation [redacted] while at the Sixt counter last week. The pick-up date was mistakenly set to September 25th instead of the intended date of the 28th, which led to complications upon arrival. Despite attempts to rectify the situation, the reservation was not honored, and I was asked to rent as a walk-in customer instead. I was advised to inform you that I did not pick up the two reserved cars to avoid additional charges. However, after checking my credit card statement, I noticed charges for the original reservation and insurance coverage for both cars. As a nurse and a grad student, this unexpected expense is quite a burden. I am kindly requesting your assistance in resolving this matter promptly. I rely on Rental Cars for my frequent bookings and have always recommended your services to others. Thank you for your attention to this issue. Best regards, Nancy B.

Subject: Car Rental Payment Discrepancy To Whom It May Concern, I am reaching out regarding a car rental booking made in April for pickup on July 2, [redacted], in Spokane, WA. Upon arrival, we discovered that the quoted price of $[redacted].39 was based on a UK rate, which we were not eligible for. After being advised to explore other options, we decided to cancel our UK Avis reservation and book with a different provider. Despite not picking up the car, we have been charged the full amount, and I have been disputing this charge since July 2. Our reservation number is #[redacted]0GB2. I am seeking reimbursement for the amount charged due to the pricing confusion and our decision not to proceed with the rental through Avis. I appreciate your prompt attention to this matter and kindly request specific instructions on how to proceed with obtaining a refund. Thank you, RT

Good afternoon, Yesterday morning, I had a car reservation at Orio al Serio Airport in Bergamo, Italy, with Thrifty through Rentalcars (reservation number [redacted]64). Upon arrival before the scheduled time of 10:30 am, I was informed by Thrifty representatives that no cars were available, not even for customers with 8:00 am reservations who were still waiting. The entire counter, including Thrifty, Dollar, and Hertz, had a shortage of cars. After a half-hour wait, they mentioned it would take another 3 to 4 hours to have vehicles ready. Given the circumstances, I opted to rent from a different, albeit pricier, company. I encountered difficulty canceling the Rentalcars service via the app or by phone despite having a stable internet connection on multiple devices. The on-site staff mentioned that Rentalcars would need to handle the cancellation request. I seek guidance on the process to cancel my reservation and receive a refund. Best regards, B.Q.

On 10/8/18, I needed a last-minute rental and found Rentalcars rates in an online ad, so I booked a vehicle from Dollar rental. At my destination, I provided my driver's license and a credit card initially meant for another rental with the exact required amount. However, when I saw the cheaper rate with Rentalcars (Dollar), I opted for that. During the transaction, the Dollar agent informed me that my credit card didn't have enough for the rental. I thought there was a mistake as I believed the balance was $[redacted], but I was told I needed at least $[redacted] on the card to rent. It turned out that Rentalcars.com had charged $[redacted], and I had requested a refund. After spending 4 hours at the airport trying to sort this out, I spoke to a representative who explained that setting up the earlier reservation with my credit card essentially served as a deposit, which could take up to 7 business days to refund. As of today, 10/12/18, I have not received any communication regarding my refund from Rentalcars.com. I sincerely hope to get my $[redacted] returned. It's a frustrating way to start a trip, and I believe others may have experienced this as well. I would appreciate any assistance or information you can provide on this matter.

Re: Booking Number [redacted]10 I recently booked a car hire through Opodo and Budget Cars for Catherine Older at Grosseto, Italy, picking up on October 5, [redacted]. Unfortunately, we had issues with the deposit payment upon arrival due to card problems. After contacting Rental Cars, we received great assistance from Alex, who tried to resolve the matter with Budget Cars without success. Alex then successfully canceled the booking and organized a new car rental with Europcar Grosseto under John Older's name, paid for with his Amex card. Alex mentioned that the original payment of £[redacted].45 would be refunded to my husband's Amex card used for the initial booking, but we have yet to receive the refund. I kindly request your assistance in investigating this matter and arranging for the refund to be processed promptly.

Ref:[redacted]44 Hello, I am following up on an email sent to rentalcars on October 12th regarding a refund for protection that was supposed to be returned to me on October 11th. This is my third attempt contacting your company about this matter, and I have yet to receive a response. I kindly request for this issue to be investigated and resolved promptly before I resort to sharing my feedback on social media over this matter. For me, this is not just about the money but about the respect and principle involved in customer service. I can be reached via email or on my mobile number at +61 [redacted]. Please note that I will only be available to answer calls after October 23rd when I return to Australia, so email communication would be preferred. I am currently on holiday. Thank you for your attention to this matter. Best regards, --------------------------------------- I am inquiring about a $[redacted] fee that was deducted from my account for protection that was purchased by my sister. The protection was not utilized, and we are seeking the refund of this amount.

I would like to report an issue with being charged for an additional driver despite agreeing that up to three drivers were allowed on the rental car. We picked up the vehicle from Catania Airport in Italy on October 21, [redacted], and returned it on October 27, [redacted]. We had discussed this matter before picking up the car, and the attendant assured us that there would be no extra charges. However, upon return, one of the three drivers was charged on the credit card on file. Our booking reference number is [redacted]99, and we had settled the payment with our Mastercard on July 13, [redacted], even though we were under the impression that payment could be made later. I suspect these charges exceed [redacted] Euros and were applied to our credit card, which Herts had on record. I will need to review my statement for confirmation. Please reach out to me to address this issue. Thank you. Sincerely, J. Dundon

Dear Sir or Madam, I encountered problems with rentalcars.com in September [redacted] at Stansted airport in the UK. Upon arrival, the car hire company did not honor the conditions I booked online, claiming rentalcars.com displayed incorrect rates and conditions. They insisted I needed their insurance, charged extra for a second driver despite it being included online, required purchasing additional mileage in advance, and did not offer a full-full fuel option as advertised. The company, Green Motion, blamed rentalcars.com for displaying inaccurate information. Despite my previous positive experiences with rentalcars.com, I can no longer rely on their booking criteria due to this incident. I hope for your prompt investigation and feedback to address these ongoing issues. Your quick response would be appreciated, as I used rentalcars.com frequently in the past and would like to reconsider using your services. Best regards, Douglas Shaw Am Kirchpfad 18a [redacted] Dietzenbach Germany Date: November 1, [redacted]

Good day and thank you for getting back to me. I would like to clarify my situation. Back in September, I booked a car through rentalcars.com (Booking Number: [redacted]90) for my trip to Lamezia, Italy. Initially, I received an email with a link to my booking confirmation, which I noticed only upon my return. Not having received a proper confirmation before my trip, I made a new booking with rentalcars.com (Booking Number: [redacted]70) and received the correct confirmation this time. Upon my arrival in Lamezia, I provided the Budget clerk with a printed copy of my booking. I explained my situation, and they processed my booking smoothly. During my two-week trip, I faced no issues with the car. After returning from my vacation, I realized there were three charges on my credit card, two from rentalcars.com and one from Avis. I promptly contacted your website and detailed the scenario. I recently received confirmation that the original booking ([redacted]90) was being credited back to my credit card. I need the other booking ([redacted]0) credited as well because the charge from Avis was for the car I rented from Budget. My Budget rental agreement number is [redacted]26, which should be in your records as it was sent to me as an attachment. I have also left my phone number ([redacted]) in case further clarification is needed. Thank you. Mike

I made a booking and paid the fee on 13 Nov 18 through Rentalcars.com. After realizing the car I reserved has limited mileage, I wanted to change it to unlimited mileage. When trying to make the amendment in the "Manage my Booking" section, I encountered difficulties. Clicking on "amend" for the car led to a blank page. While I attempted to use the live chat during office hours in Europe, it was unsuccessful. Unfortunately, I couldn't find an email address either. I'm hesitant to call customer service due to potential international call charges. I hope this matter can be addressed promptly. Thank you. - L.

I made a vehicle rental booking for November 24th-25th in St. Lucia. After not receiving a confirmation email within 48 hours, I assumed the booking was unsuccessful. Upon arriving in St. Lucia, I still had no confirmation. A phone call from an agent later confirmed they had my booking. Despite not renting the car, my credit card was still charged $[redacted].50 USD. The first email I received was a survey about my rental experience. I request a refund for the unauthorized charge. Thank you. - Russell Corbie

I rented a car from your company for 2 days and reserved a Nissan Altima, but upon arrival, I was given a Chevy Malibu instead. I explained that I was unhappy with the Malibu due to its automatic shut-off feature, especially in city traffic. The staff said it was the only car available and offered for me to take it for one day with the option to return it early at no extra charge. When I tried to return the car early, I was directed inside the airport. Despite my request not to close the rental until I was assisted inside, they closed it out for 2 days, charging me for an extra day. Initially, they hesitated to return the car for the remaining day that I didn't use and billed me for 2 days when I only had it for one. They mentioned a new reservation could be made for $89, plus charges to your company for the same day. I require assistance in resolving this issue as I should not be charged for 2 days when the car was returned against my wishes.

I made a recent car booking to be delivered in Budapest for pick up on the 7th and drop off on the 10th of December at Budapest Airport. My reference number is [redacted]34. I received a rental voucher confirming the total price I would be charged. However, I have noticed two charges made by Budget autocalcsonz that amount to a [redacted]% increase over the agreed total. I have been unsuccessful in contacting rentalcars.com in Europe. Due to these discrepancies, I am looking to cancel my reservation and request a refund, but I have not received any response yet. I have a voucher, an order confirmation, and two pages of my credit card statement showing my name, part of my credit card number, and the charges as evidence of my claim. Can anyone assist me with this issue? Thank you for your attention, Altay Tuzuner.

Subject: Coverage Inquiry for Car Rental Reservation Dear Support Team, I would like to bring to your attention an issue regarding my recent car rental reservation made through your website on December 1st under Ref Number: [redacted]58. Despite selecting collision damage coverage during the booking process, I am unable to see this coverage listed in my reservation when checking my account on your webpage. Upon collecting the car from Avis, I declined their insurance offer as I believed the coverage was already included and indicated as such in the confirmation printout I received from rentacar.com. I seek clarification on whether the car I rented is indeed covered for collision damage, as stated in the confirmation document. I would appreciate it if you could promptly address this matter and provide an explanation for the discrepancy in coverage details. Thank you for your attention to this issue. Best regards, Bulent Olmez

Upon arriving at DWC airport with my friend tonight to pick up our car, we were informed that our booking sheet was missing. Despite requesting them to verify the information on the document, they mentioned that their computer was currently down. This situation was embarrassing and frustrating as they couldn't locate any details about my reservation. Feeling disappointed with AVIVA [redacted], I prefer to cancel this booking and have the refund credited back to my bank account. Their lack of awareness about my booking requirements was truly disheartening. I plan to contact them by phone tomorrow; however, I hope to receive a response here as well.

On November 17, [redacted] (USA time), I attempted to book a car rental when an error message prompted me to re-enter my card details. I quickly canceled the reservation upon seeing the error message. Subsequently, I got an email confirming the cancellation with reference number [redacted]1 and stated that no charges were made. Unfortunately, on 11/21/[redacted], a charge of $[redacted].97 appeared on my card. This has been a frustrating experience, as I am uncertain about the progress of my case and when I will be refunded. Customer service mentioned that the matter is under review by the financial department. In the USA, prompt follow-ups are normally expected after filing a claim or complaint. I kindly request a speedy refund. My initial hesitation about re-entering card information was justified, leading me to cancel promptly.

I rented a car from Thai Rental Car in Ubon Ratchathani and found the window tinting to be excessive, likely at 60% on the side and back windows and 40% on the front. This poses a serious safety hazard as it impairs visibility. I tried to address this issue by contacting the manager after a near-miss with a motorcyclist I couldn't see through the tinted windows at dusk. The rear window is also distorted, further obstructing my view. I have taken photos for evidence. Despite my concerns, the manager stated there are no alternative cars due to the holiday and refused a refund. This situation is frustrating and unsafe. I am requesting an early return and refund so I can rent from a different agency that prioritizes safety. I have photos of the car available for verification.