Rentalcars.com Customer Service Issues

My reservation number is H[redacted]. I rented a car but forgot my driver's license. They suggested my friend rent instead. However, I see duplicate handling fees on both my and my friend's credit cards. I was informed one fee would be cancelled, but I was double charged on both cards for the same reservation. Kindly cancel one charge and inform the credit company. The invoice number for both charges is the same.

Hello, my name is Mr. Sebastien Peyre. At the end of August [redacted], I rented a car from RentaleCar online. When I arrived to pick up the vehicle, I was asked to purchase a European insurance, which I did not want as it doubled the rental price. I canceled my reservation and left the agency without any paperwork confirming the cancellation. A few days later, I noticed that the rental amount was deducted from my bank account. I called the company and was told I would be refunded about 80% of the rental amount. Despite not being informed of these fees initially, I agreed to receive my refund. Several weeks have passed, and I have not received any reimbursement. I called again and was reassured that I would be refunded, but as of now, there has been no confirmation, refund, or apology. I am currently overseas, finding it challenging to reach out to them. What should I do now?

Subject: Request for Refund of Additional Fees Dear Sir/Madam, I am writing to RentalCars.com regarding undisclosed fees during my car rental on October 16, [redacted]. Initially renting a sedan, I later changed to an SUV for a total of $[redacted].51, and was credited $16.84 on October 31, [redacted] for the vehicle change. Despite confirming with Maria and Bianca, assuring the total cost as $[redacted].51 including all taxes and fees, I was surprised when charged an additional $98.97 upon vehicle pickup on November 1, [redacted] at Pittsburgh, PA airport. I was adamant about Rentalcars.com confirming no extra charges beyond what I paid. The rental agency cited common issues with Rentalcars.com and advised contacting you for a refund. Hence, I believe I was misled and request a $98.97 refund to my credit card. Kindly reach me at [redacted] for reimbursement updates. Sincerely, Cherie Walker

Subject: Dollar Rental Record #RR [redacted]05, Booking #[redacted]21 Dear RentalCars.com, I am reaching out regarding undisclosed fees from a car rental on October 16, [redacted]. Initially booking a sedan and later changing to an SUV for $[redacted].51, with a credit of $16.84 received on October 31, [redacted]. I confirmed the rental details and cost with Maria (ext. [redacted]) and Bianca, both assuring me the total price, inclusive of all taxes and fees, would be $[redacted].51. However, upon picking up the SUV on November 1, [redacted], in Pittsburgh, PA, I was unexpectedly charged an additional $98.97. Despite assurances from RentalCars.com, the rental agency claimed many similar issues and directed me back to RentalCars.com for reimbursement. I feel misled and request a refund of $98.97. Please address this within 30 days via email at [redacted] or my mailing address provided. Thank you, Cherie Walker [redacted] [redacted]

Dear Matthew and RentalCars Team, I trust you are well. In September [redacted], my reservation ([redacted]24) encountered an issue that was eventually resolved, and I appreciate the reimbursement and apology email received. The email mentioned a discount for my next booking of 3 days or more based on the length of the reservation. When I recently attempted to utilize the discount code for a 17-day booking, I discovered the prices quoted over the phone matched the online rates, despite the discount supposedly being applied. The agent confirmed the discount was considered, but the figures remained unchanged. While the agent was courteous and helpful, the pricing discrepancy left me perplexed. I refrained from booking, hoping for a genuine discount per the email's terms. I kindly ask for your assistance or guidance on this matter. Best regards, Giulianna S.

I made a booking with Car Rentals on 12-02-[redacted] with the reference number [redacted]. Due to a cancellation of my trip in July, I had to cancel the booking and needed the refund for my child's tuition. Upon checking my bank account, I noticed that Car Rentals has already processed the payment, leaving me with a negative balance of R2643. When contacting my bank, they mentioned that Car Rentals should reverse the payment since the contract ended without me using the car. Kindly assist in reversing the money back to my account. Regards, Mk Sondlo

Regarding booking number [redacted], my name is Huw Morgan-Davies, and I have been a loyal member of Rentalcars.com for many years. I made a booking with Rentalcars.com online and the payment was processed on 8/2/19 using my credit card for a car pick up on 9/2/19 at Stansted Airport at Greenmotion desk. Upon arrival, I couldn't use my credit card for the deposit due to issues with the machine. The Greenmotion assistant offered to cancel the Rentalcars.com booking and created a new booking (RES-[redacted]) with full insurance using a debit card. We agreed and picked up the car the same day for a one-week rental, only to realize that we were charged twice - once by Rentalcars.com on 8/2/19 and again by Greenmotion on 9/2/19. I returned the car on time on 16/2/19 as per the Greenmotion agreement. I kindly request a refund for the payment made to Rentalcars.com on 8/2/19 to be processed back to my original credit card. Thank you for addressing this matter promptly. Best regards, Huw Morgan-Davies

I fell ill on Sunday, Feb 24th, before our flight from Boston to Fort Myers on Tuesday, Feb 26th. I was diagnosed with severe BBPV, also known as severe vertigo, which left me bedridden until Thursday. The doctor advised against flying, so it was impossible for me to do so. Despite this, we were charged an $83.05 cancellation fee. I am kindly requesting a refund considering my medical circumstances. I have a doctor's note to support my situation. I am a [redacted]% disabled Vietnam-Era veteran with a history of vertigo and TBI from my time in the Marine Corps. Your assistance in refunding the fee would be greatly appreciated. Thank you for your understanding and support. S. Keating

I made a car reservation through rentalcars.com on 3/1/[redacted] for a Hyundai Santa Fe from Dollar car rental at Des Moines Airport at 12:00 noon. Arriving earlier on Sat 3/2/[redacted], the Dollar front desk informed me of their driving responsibility policy. Uncomfortable with this, they canceled my reservation. However, Rentalcars.com had already charged my credit card. Dollar provided me with customer service number 1-[redacted], where I waited for 1 hour and 45 minutes with no response. I also attempted to manage my account online, but was directed back to customer service. I am requesting a prompt refund on my credit card. My booking number is [redacted], under Michael Cassler for pickup at Des Moines on Saturday 3/2/[redacted].

I would like to address a recent issue with my car rental from Hertz in South Africa at Cape Town Airport. Upon realizing I needed to shorten the lease period, I informed them immediately. Despite having paid the full amount, inclusive of extra insurance, through you, I was instructed by Hertz in Cape Town to reach out to you after returning the car. Consequently, I returned the car earlier than planned, on February 27th, [redacted], instead of March 12th, [redacted]. Given our age (over 80), this process has been challenging. I also contacted Rental Cars SA, who advised me to await a call in South Africa, which never materialized. Kindly arrange a refund for the period between February 28th, [redacted], and March 12th, [redacted], post my car return. Thank you. - Jack R.

Hello, I had a rental car reservation at SkyHarbor Phoenix for March 10th, but due to potential flight cancellations by Southwest Airlines because of bad weather, I had to reschedule my rental to March 14-19. I just realized a $[redacted] cancellation fee was applied. Given the situation, I kindly request the fee to be waived. Any assistance would be greatly appreciated. Thank you. New booking number: [redacted] [redacted] [redacted]. -Cindy D.

I reserved a car for my husband to pick up at Palm Springs Airport on January 13. Shortly after, I canceled it due to finding a better rate but was still charged $83.79. After a long wait on the phone, I spoke to Callan, who initially claimed it was a no-show instead of a cancellation. After explaining and proving my situation, Callan mentioned I would be credited on my February statement due to my past rentals with the agency. However, the credit did not appear. I have been unable to reach them as the line is busy. Callan located the transaction on my credit card bill under Eggen, Doug, with the last four digits of the card as -[redacted], for $83.79 on January 13. His contact number is [redacted] or [redacted], and his email is [redacted] Callan reassured me that the credit would be issued. Thank you.

Dear RentalCars, I am following up on my previous email regarding car booking number [redacted]00, as detailed below. I kindly request your prompt response to this matter. Thank you. Best regards, Zain (contact number: [redacted]6) Sent from my iPhone On February 17th, [redacted], at 08:05, Zain Azhari Mazlan <[redacted]> wrote: Dear Nissan and Rentalcars.com, On December 18th, [redacted], I mistakenly booked 2 Nissan cars via the websites, as per the emails below, to be picked up on December 19th at Narita Airport Terminal 2. Upon arrival at the NISSAN counter at Terminal 2, I was informed that there were 2 bookings in my name. Therefore, I was advised to cancel one of the bookings. Following the NISSAN staff's recommendation based on my needs, I cancelled booking number [redacted]00 (Nissan Elgrand) because it did not have the required winter tires. I agreed to rent the NISSAN Serena under booking number [redacted]. However, I noticed a charge of Yen [redacted].00 on my credit card statement for the cancelled booking [redacted]00. I kindly ask NISSAN and Rentalcars.com to investigate and reverse this transaction promptly, considering I cancelled the booking due to the lack of winter tires. For any further assistance, please contact me via email or my Malaysian mobile at [redacted]6. Thank you. Regards

I encountered an issue with a car rental in Florida due to my driver's license from Bahrain expiring a day before the rental end date, despite having a valid Florida license that I offered as an alternative. Despite our long journey with children and luggage, the car rental company was unwilling to make accommodations, citing restrictions imposed by rentalcars.com. I, a government worker serving in the Middle East, find it disappointing that I was unable to rectify the situation easily and was still charged $[redacted].54. My booking reference is [redacted]09 for a pickup in Miami on 14 March. I kindly request a refund for the inconvenience. - M. Cain

I rented a car for Maui in February [redacted] based on an internet ad for $[redacted].66 Canadian from Jan. 31 to Feb. 28th. The Rentalcars.com voucher confirmed this price. Unfortunately, after clicking Manage My Booking, I discovered an extra $[redacted].46 charge for taxes and fees. Despite Thrifty confirming the $[redacted].66 total, there seems to be an additional $[redacted].46 due at pick up. This discrepancy is frustrating as I believe the initial ad was misleading. I do not wish to pay these extra charges and would like to cancel the booking. Priceline redirected me to handle this through Rentalcars.com.

I rented a car for Maui in February [redacted] through RentalCars. The total cost listed in the emailed voucher was CAD897.66, as advertised online. However, upon reviewing the Manage My Booking section, I discovered additional taxes and fees totaling CAD408.46, causing confusion and frustration. Despite contradictory information from Thrifty in Maui, Priceline, and RentalCars, indicating differing amounts to be paid, I am seeking clarity and resolution. I have attempted to contact customer service with no success for the past three days in order to cancel the rental. Any assistance would be greatly appreciated to address this discrepancy and proceed accordingly.

Booking #[redacted]36 for D.H. for Iceland from April 7 to April 16, [redacted]. On March 14, I requested to change my reservation from a manual to an automatic transmission. I was charged a $45 cancellation fee for the manual, along with $[redacted] for the balance. On March 18, an additional $61 was charged for the automatic reservation. However, I have not received a confirmation for the automatic booking, and it does not appear on my account. I need to know if the automatic car is reserved or if I should receive a full refund due to the booking error. Please provide a confirmation number if the car is reserved. Thank you.

On March 27th, I rented a Nissan Altima. Upon reaching my destination, I discovered a large white spot on the seat and an unpleasant smell in the car. I contacted the rental location, and they advised me to return for an exchange, which I did. The second Altima had issues with the AC not working well and the windshield fluid reservoir being empty. When I raised these concerns with the manager, I was told rental cars are not perfect. Subsequently, I had to switch to a Nissan Rogue, which also had a bad smell and rattles in the speedometer. This experience has left me extremely disappointed and frustrated. I have never encountered such poor quality cars and customer service from a rental company before. For the amount I paid, almost $[redacted], I expected a vehicle without odors, stains, with a functional AC, and all fluids topped up. This has been the worst rental experience for me.

Subject: Regarding Rentalcars.com Booking for Edmonton, (YEG) on 19 May [redacted] at 10:00 (Itinerary #[redacted]24) I am contacting you in relation to the recent charges applied to my credit card for collision damage insurance. I believe there was a misunderstanding as the website did not clearly state that I would be charged USD [redacted] immediately for opting for this coverage. I have since canceled my booking and kindly request a refund for this charge. I would appreciate your prompt attention to reversing this charge and confirming once it has been processed. Thank you.

I had reserved a Vauxhall Corsa rental from Hertz at Gatwick London for April 3 to April 23, [redacted], with bookings through your site and Travelocity. I opted for your lower-priced offer and paid $[redacted] with my Chase Mastercard (Ref. #[redacted]91). Despite attempting to cancel the Travelocity reservation (Ref. #[redacted][redacted]), Hertz only recognized that booking and placed a deposit on my Citi Bank Mastercard. While trying to rectify this, I was advised to wait until the rental ends for a refund claim, which I find unacceptable since it wasn't entirely my fault. I kindly request a prompt refund of the $[redacted] I paid in advance, as I've had to dispute the charge with my bank due to unhelpful customer service. Please consider this urgent, as I need the funds for my upcoming rental in Denmark on April 23. I intend to address Travelocity's mishap separately and hope for a swift resolution from your end to avoid prolonged inconvenience. Thank you for your prompt attention to this matter.