Rentalcars.com Customer Service Issues

I booked two Vauxhall Corsa rentals at Gatwick, London for April *, **** to April **, ****; one through your site and the other via Travelocity. After realizing your price was better, I chose your reservation and paid $*** with my Chase MC (Ref.**********). I tried to cancel the Travelocity booking, but Hertz ended up using their reservation (*************) instead of yours. A deposit was made using my Citi Bank MC, and I only noticed the error after * days. Despite requesting an immediate cancellation and refund from your customer service, I was advised to wait until after the rental ends to file a claim. This situation has left me dissatisfied. The mistake primarily falls on Travelocity for not canceling as requested and the Hertz agent at Gatwick for not seeing the duplicate reservations. I ask for a refund of the $*** prepaid to you due to these circumstances and have taken steps to dispute the charge through my bank. Thank you.

I prepaid $[redacted].48 as usual with my credit card, the amount on the booking confirmation. When I arrived at Economy Rental Car, they requested my insurance policy, which no other company I've used before has asked for. They added $[redacted].17 for insurance to my rental. Despite my own insurance coverage, they insisted I take their insurance or no car would be provided. I ended up with charges of $[redacted].65 instead of the initial $[redacted].48. Please respond promptly regarding this issue. Thank you, R. Long.

On April 4, I rented a Dollar car at Orlando International Airport with Reference Number [redacted]31. At the rental counter, the assistant took our ID Number [redacted]4 and processed the booking. However, upon reviewing my Mastercard statement, I noticed two different amounts charged. We did not opt for any insurance as we provided our own, yet I was charged $[redacted].87 US by you and $[redacted].96 US by Dollar. This unexpected discrepancy has made this rental cost more than anticipated. After speaking with a representative online from Rental, they confirmed an overcharge on the originally agreed-upon price. The total cost converted into Canadian dollars is $[redacted].09, significantly higher than expected. I would appreciate it if you could investigate this matter and provide me with an update via email. Thank you.

I visited the Hilton PBI in Florida to pick up my car, but they requested a $[redacted] deposit on a credit card, which I didn't possess. Despite having cash and a debit card, they don't accept debit payments. I took a taxi to the hotel and they suggested I return, as they would waive the $[redacted] deposit and just put a $53 hold on my debit card. I rushed back, only to discover they had rented out my car, promising a replacement on 4/22/19. I arranged for a rental today, 4/22/19, and I don't want to be charged for 4/21, as I only had a rental from 4/22/19 to 4/26. I am requesting a refund for one day of rental. Thank you. - R.H.

Good morning. I had made a reservation for a van (booking reference [redacted] [redacted] [redacted]) with your company for the dates of April 19th to April 22nd through Green Motion Rental. Upon arrival in Fort Lauderdale, there was no van from Green Motion at the airport for pick up, despite being instructed by airport security to contact them. After multiple attempts, I finally reached a Green Motion representative who informed me that there were no rental vehicles available and advised me to contact the company directly. This was during a very busy time, which added to my frustration. Despite my efforts, I was unsuccessful in getting assistance from the rental car company. After searching various companies at the Fort Lauderdale airport, I eventually found a van available. It was disheartening and inconvenient for my family of seven, who had made reservations well in advance. My information is as follows: Driver - Andrew Moss, Group - FL-OV, Rate code - 34qrek71099, Confirmation number - JIG(B)-[redacted]-[redacted].

Hello, I rented a car for my son through RentalCars, but they charged me 3 times the amount of $[redacted]. As a pensioner, this has put me in a tough spot financially, especially during Easter. I have tried reaching out to both Australia and the UK, and used the app, but have had no luck in resolving this issue. I am extremely frustrated because I cannot afford food or fuel now. It's unacceptable that no one is helping me get my money back. I am even getting in touch with my solicitors and Thrifty's legal team. Your service has been disappointing, taking advantage of older individuals who may not be familiar with third-party bookings. I will be informing others about my terrible experience with RentalCars.com and will also be reaching out to the media. I demand a refund and have had to cancel all my cards due to these unauthorized charges. If you'd like to discuss this matter, you can reach me at [redacted]. I doubt I will receive any help from your disgraceful service.

I, Talal Alaskari, had a car reservation on 04/04/[redacted] at 11:30 pm. Due to a flight delay, I arrived at 12:30 am. Unfortunately, the reservation was canceled as we were past midnight. Despite waiting an hour and getting a car from another company, CENTRAL CAR RENTAL charged me the full amount. I did not use their service and am requesting a refund for the mistakenly taken payment.

I made a reservation for a car rental with Avis in Punta Gorda from 1/12/19 to 4/16/19, under reference number [redacted]94 and confirmation number [redacted]5US0. The total due at pickup was $1,[redacted].38. After completing the rental, my total charges amounted to $2,[redacted].77, which is $[redacted].39 more than the initially quoted price. This additional charge was explained by the Avis staff as taxes and fees, which were not specified in my reservation. I kindly request for a review of my reservation and confirmation numbers, and to receive the paperwork via email. In a printed out excerpt from the question and answer page regarding the inclusions in my rental, it mentioned items like unlimited kilometers, collision damage waiver, theft protection, premium location fees, and local taxes should be clearly detailed in the rental documentation at booking. However, there were no taxes and fees indicated in the paperwork I presented to Avis. I'd appreciate it if this matter could be looked into promptly. Thank you, W.A.

I reserved a rental car from Payless Car Rental on April 28, [redacted]. On their website, insurance was available for purchase. However, upon arrival at the rental location, I was informed that local car rental without an airline itinerary required multiple items, including a pay stub, which was unexpected. I requested the cancellation of my reservation, which they confirmed. As I did not proceed with the rental, I no longer require the insurance for Reference Number 7BG4-[redacted]-INS and Itinerary Number [redacted]71. For any further communication, please contact me at [redacted]. Thank you, Charles M.

Email: [redacted] Booking Reference: [redacted]12 Upon booking, we received a receipt indicating a total cost of CDN$[redacted].25, which we paid in full using a credit card. Upon picking up the vehicle at the Thrifty counter in Orlando, we were informed of an additional US$98 charge for fees and taxes, not mentioned on the receipt or voucher. Reviewing other online documents, we discovered a breakdown showing an additional CAD$73.49 for taxes and fees, totaling CAD$[redacted].74. This conflicting information has us confused. We believe we have paid the full amount as per the original receipt and should only owe the additional CAD$73.49 if necessary. I can provide copies of these receipts if you supply an email address. Please address this discrepancy before our rental return on 8 May. Best Regards, V. Maddalozzo

My wife (F.T., Email: [redacted]) made a car reservation with Thrifty through your service for a quoted price of U.S. $[redacted].97. Upon arrival at the Thrifty location in Tampa, we encountered an issue. Despite stating only I (H.T.) would drive, they insisted my wife, the booker, had to be listed as a driver. We clarified that the rental company didn't inquire about the driver initially. My wife doesn't drive in unfamiliar locations. Consequently, I had to be added as a second driver, costing an additional $[redacted].90, over half the total. This situation seems unjust. We request a refund of the extra charge paid to Thrifty. Our booking reference is [redacted]66. Kindly advise if a bank statement showing the payment to Thrifty is necessary.

My reservation number is [redacted]61. I attempted to manage my reservation and it was mistakenly canceled. Please reinstate it. My confirmation number is [redacted]COUNT. Thank you, Marilyn R. UPDATE: The issue was an unauthorized cancellation of my rental van when I accessed the manage my booking feature online. Despite multiple attempts to contact them via text, phone, and chat, I was unable to resolve the problem. Eventually, I spoke to an agent who could only speak with my husband, the driver. Although he delivered positive news from my texts, upon checking with the rental car vendor, Alamo, I learned the new reservation was also canceled. Alamo was able to save the day by issuing a new contract at the original price, preventing me from paying $[redacted] more from my backup booking. Overall, rentalcars did not solve the issue, causing me hours of frustration trying to connect with an agent.

I made a reservation with Rentalcars.com (reservation number H[redacted]) for a car in Denver. Unfortunately, I couldn't find my driver's license and Dollar wouldn't rent me the car which led to unforeseen expenses for transportation. Despite not receiving the car, Dollar charged me the full amount. I'd like a credit of $[redacted].84 from the unfulfilled reservation to use for a future booking in Nashville, TN with Rentalcars.com.

I need assistance with my rental car reservation. My confirmation number is [redacted] COUNT and my reservation number is [redacted]61 under the name of Brad Raymond. I made the reservation, but when I clicked on "manage my reservation" last night, it got canceled. I have been trying to reach someone from the rental car company without any success. I began my attempts last night and continued today after receiving a text message, but I have not received a call back yet. I would appreciate any help in resolving this issue. Thank you.

I have not received any callbacks despite multiple attempts. I would like to restore my original car rental reservation with Alamo at DCA for a Dodge Caravan, picking up on May 22 and returning on May 24. The reservation number is [redacted]61 under the name Brad Raymond. I encountered an issue where the reservation was immediately cancelled when I tried to manage it online, which I believe was an error. I have been unsuccessful in reaching the rental car company both last night and today. I request that my original reservation be reinstated as soon as possible. I have received texts prompting me to explain my problem, but I have not received any calls or solutions yet.

I am looking for assistance in connecting with a customer service representative. I have been attempting to reach the recommended [redacted] number for the last 45 minutes without success. I was advised to have my husband, Brad R., who is the listed driver on the contract, make the call as my contract was canceled online when I attempted to check it through the manage my reservation option. While I have been informed that the issue is resolved, I lack specific details about this successful change. The reservation details include confirmation #[redacted]COUNT, rental car #[redacted]61 for a Dodge Caravan rental from DCA on May 22 with drop off at TVC on May 24.

I am trying to contact you via telephone, but the number provided seems to be busy or non-functional. Despite multiple attempts to enter my cell number for a callback, I have been unsuccessful in reaching you. It is crucial for my husband, Driver B.R., to speak with a representative to resolve our rental situation. We were informed that the outcome would be favorable, but we currently have no details. Thank you.

Hello, I booked a car reservation with Alamo Rent A Car through your website on April 13th for pick up on May 27th-29th at Boston Airport. The total charge of US$[redacted].59 was fully processed on my credit card. However, when trying to access my reservation using my email, I only received rate inquiries I did not make. I have the confirmation from Alamo Rent A Car with confirmation number #[redacted] but it does not show the payment. Could you please provide me with the payment receipt on RentalCar.com along with my reservation number so I can easily access and manage my booking on RentalCars.com? I am currently in Indonesia, and my phone number is +[redacted]53. I can be reached via Whatsapp on the same number. Thank you, James

I made a reservation for a car rental in Ft. Myers, FL, and provided a $40.00 deposit to secure the booking with the understanding that I could cancel before 7/13/19 at no extra charge. However, when I attempted to cancel shortly after, I was informed that the $40.00 deposit was non-refundable per the terms and conditions. This policy is unreasonable as the deposit was simply to hold the reservation, and no other car rental company I've encountered has enforced such a strict non-refundable deposit rule. Despite speaking with a representative named Dave on 5/13/19, there was no flexibility in refunding the deposit. I am seeking a resolution to this matter, otherwise, I will avoid using RentalCars.com in the future and will share my negative experience with my extensive network due to my background in the airline industry. I kindly request a refund of the $40.00 deposit as I no longer require the car rental in Ft. Myers, FL. Thank you.

I have been trying to contact your company by phone all day without success. I recently returned from a trip to Italy where I rented a car through your company, opting for full protection. Upon dropping off the vehicle at Avis in Milan Malpensa Airport, I was informed of alleged damages to the alloy wheels, resulting in a charge of [redacted].10 euros. My booking reference is [redacted] [redacted] [redacted], and the rental agreement number is [redacted]45 with reservation number [redacted]3US1 under the name Juda C. I am seeking clarification on the handling of this issue as per my rental voucher, which states that RentalCover.com will cover charges under Full Protection. There is a pending charge on my credit card that needs to be addressed.