Rentalcars.com Customer Service Issues

Dear Rentalcars.com, I am seeking urgent help to confirm the cancellation of my rental car reservation. I also need assistance with securing a refund for my prepaid car reservation and collision damage coverage. Kindly escalate this matter to the relevant department for refunds and keep me included in any communication. Below are the details of my booking with reference number [redacted]72: I cancelled the reservation at the Europcar desk right before the scheduled pickup on Monday, May 13th. Europcar insisted on their insurance despite your policy on Collision Damage Coverage, leading us to cancel the booking and leave. I encountered issues with the Rentalcars.com website preventing me from canceling the reservation or contacting a representative. Therefore, I am requesting confirmation of this cancellation, acknowledgement that it was done before pickup, and the processing of my refund. Thank you, Rosalind

I am seeking a refund for the $40.00 deposit I paid for a car rental in Ft. Myers, Florida in July [redacted]. The reservation did not clearly state that the deposit was non-refundable, misleading me into believing I could cancel without any penalties. Unfortunately, our plans changed, and we no longer needed the rental. I urge the company to make their no-refund policy more transparent during the booking process to avoid confusion for customers. Despite the amount not being significant, as someone on a fixed income, every dollar matters. I simply want to be treated fairly and hope to have my deposit returned. Thank you for your assistance in this matter.

Reference Number:[redacted]96 I recently returned from a family wedding in Scotland where I booked a rental car for the weekend through your company. Upon arrival to pick up the car, there was an issue with the credit card as my husband, the designated driver, did not have one. Despite offering to provide a photograph of my credit card from home, the staff member refused and insisted on additional protection fees. Despite having the required insurance policy, we were still asked to pay more which seemed unnecessary. This was not an isolated incident as other customers had similar experiences that day. We eventually had to decline the vehicle, causing inconvenience and disrupting our weekend plans. I am disappointed with the service and would like to discuss this further to file an official complaint. Sincerely, D.D.

I had a reservation with Thrifty Car Rental (Reference Number: [redacted]73) to pick up a car at BWI International Airport on Monday, May 13. Due to multiple flight delays from Orlando, I arrived at BWI much later than expected. I tried to contact Rentalcars.com for assistance but was unsuccessful. Upon arrival at the airport around 11:00 p.m., I couldn't locate Thrifty and even a cab driver's directions were not helpful. Eventually, I had to ask a friend from Jessup to pick me up. Unfortunately, I couldn't reach Thrifty to inform them of the situation. I kindly request not to be charged for the uncollected rental car due to these unforeseen circumstances. I appreciate your understanding in this matter. Thank you.

Ref No [redacted]55 I reserved a BMW 3 Series with Air Conditioning, Automatic Transmission, and Full Protection for a 2-week period in late January [redacted]. I have been attempting to reach out to them by responding to their emails without success. Originally, we planned to pick up the car at Malaga Airport, Spain from July 1 to July 15, [redacted]. Due to a layover in Doha, our revised arrival time will be on July 3 at 09:00. The remaining balance was charged at 07:20 this morning, Monday, July 3, [redacted]. To my concern, the car provided is now manual transmission. Fortunately, I have a screenshot from when I made the booking but can only share it if I receive an email address to send it to. I am requesting a refund for the two days deducted from the rental, the additional two days of Full Insurance, an earlier pick-up time of 09:00 on July 3, and I insist on Automatic Transmission as per the price indicated on my screenshot. I sincerely hope to receive assistance promptly as we are nearing the pick-up date. (If only they would communicate via email, this could have been resolved earlier.) Looking forward to your response. Best regards. Linda V. +27 82 [redacted] [redacted]

I recently rented a car in Denmark through Last Minute.com. My Last Minute ID is [redacted] and the rental voucher ID is [redacted]-[redacted]-[redacted]. I purchased full insurance, and my booking form assured me of a refund if Alamo charged me for any damages or theft. Unfortunately, I was charged 3000DKK for scratches on the vehicle, and my attempts to claim this back have been fruitless. I've contacted various representatives such as Alisha, Jacob, Marshall, Shraddha, Aoife, Abhishek, and Edwin. Despite providing details and following instructions, I have faced difficulty reaching the right support. The information provided in chats and on websites has been misleading or inaccessible. After spending hours on the phone and navigating through different sites, I discovered the confusion regarding Last Minute's address being associated with Virgin Tours. This frustrating situation is unacceptable, and I urge for immediate attention to resolve this matter. Sincerely, Michael O.

I rented a car in Denmark through Last Minute.com using my ID **********. However, the ID on the rental voucher is ***-***-***. Despite purchasing full insurance, Alamo charged me ****DKK for a scratch on the vehicle. I have contacted multiple people, including Alisha, Jacob, Marshall, Shraddha, Aoife, Abishehek, and Edwin, without resolving the issue. Aoife directed me to several websites for claims, but I encountered errors and a disconnected phone number. After spending hours on the phone and navigating various websites, I discovered Last Minute's address leads to Virgin Tours. This situation is frustrating, and I am determined to address this matter promptly. - Michael O.

I am having trouble checking in online on the Europcar website. They mention an issue with the confirmation and only show an intermediate car type when I have reserved an SUV automatic. My rental car booking number is [redacted]67, and my Europcar confirmation number is [redacted]. My Europcar member number is [redacted]91 under the name Kathryn Bunyan. I received a final payment confirmation from Rentalcars.com on June 4, and my credit card has been charged. I just want to ensure that I have the correct car booked, have paid in full, and be able to complete the online check-in process. Thank you.

Subject: Refund Request for Rental Car Booking Hello Rentalcars.com/Priceline, I recently encountered an unexpected hidden cost of approximately $[redacted] upon arriving at Discount in Edmonton to pick up my rental car. Due to this unforeseen charge, I chose not to proceed with the rental and am seeking a full refund for the reservation. Discount has indicated that they have not received the payment of £[redacted] from your end. Consequently, I had to secure an alternative rental car through Priceline / Avis to fulfill my travel needs in Edmonton on June 5, [redacted] (Itinerary# [redacted]-[redacted]-[redacted]-91). I kindly request guidance on the steps required to process the refund promptly. Furthermore, I urge you to reconsider including Discount in your search results due to their lack of transparency and the unacceptable hidden charges they impose. Thank you for your attention to this matter. Best regards, A.

Issue with Rentalcars.com Booking through Europcar in Australia: I had a negative experience with Rentalcars.com booking a car with Europcar in Australia. Upon arrival to collect the car, Europcar's representative, Sandra, refused to complete the rental, citing my dissatisfaction expressed over potential extra charges. Despite my efforts to clarify the one-way fee beforehand, I was faced with significantly higher costs. Sandra's refusal was prompted by me mentioning a negative review, not by any disruptive behavior. Despite the police being called for assistance, no resolution was reached regarding the rental. I eventually had to secure a vehicle from Hertz at a more reasonable rate. My credit card was charged on June 12, and I am seeking a refund and an explanation from Rentalcars.com, who have been silent on the matter since. The lack of communication and unresolved charges are concerning.

I placed an order for a rental car in Denver, CO through Rentalcars.com on June 16. After receiving a confirmation email at [redacted], I noticed that the order seemed to have been duplicated, resulting in two different booking numbers for the same car due to a computer glitch. The two itineraries and confirmation booking numbers are as follows: itinerary #[redacted]26 with confirmation #[redacted]2US2, and itinerary #[redacted]55 with confirmation #[redacted]7US5. I contacted Budget, the car supplier, and asked them to cancel the second itinerary and correct the pickup and drop-off times for the first one. Budget confirmed the changes were made without any additional charges and sent an email with the corrected reservation details. Although Budget's information is correct, I need to address the discrepancies with Priceline. Unfortunately, I have been unable to reach Rentalcars.com at [redacted] after six hours of continuous attempts. I just want to ensure that Rentalcars.com's records and documentation are accurate before the pickup date, with only one car booked, the duplicate reservation canceled, and the itinerary and confirmation numbers all in order. Thank you.

I've been attempting to cancel a vehicle reservation booked for June 26, [redacted] in Cape Town, South Africa for the past two days. Despite cancelling online, I have not been successful. The contact numbers provided do not work, and the Chat function is unresponsive. I'm unsure how to proceed with cancelling my paid booking. I reached out to Rentalcars.Com and spoke with Veronica to request the cancellation of my reservation and a refund. She assured me that my car rental would be cancelled, and I would receive a confirmation email within an hour, followed by a refund within 7 days. However, I have yet to receive any confirmation.

Hello, I am Marco, and I rented a car from your Rental Company. I picked up the car (LJ [redacted] KK) at Ljubljana Airport from Alamo. When we checked the car, we noticed it didn't have a spare tire. We informed an Alamo employee who mentioned it was normal. Despite this, we found it unusual and recorded a video in the Alamo Parking lot to show the missing tire. On June 24th in Bosnia, at 17:15, we had a flat tire. We contacted Alamo at +[redacted]1 and explained the situation. They promised assistance. Later, at 17:44, Sheila from +[redacted]7 called, saying no help was available in Bosnia. She mentioned we needed to cover the mechanic's travel, the tire cost, and service charges but assured reimbursement upon submission of receipts. As we had full insurance for the car, we expect a resolution promptly. Looking forward to a swift response. Kind regards, Marco B. Reservation Number: [redacted]

I made a car reservation for June 27th to July 6th with full protection insurance for [redacted] pounds prepaid. My reference number is [redacted]13 from Record. Upon airport arrival, the company asked for a deposit or insurance of [redacted] or [redacted] pounds, which was confusing as I already paid [redacted] with insurance. They requested proof of payment which I never received, and without it, they refused to give me the car. This experience upset me greatly, and I request a refund. Best regards, I.G.

I am having trouble contacting RentalCover.com. I attempted to call but only reached a voicemail and the link provided in the email was invalid. Despite explaining in my initial email, I did not rent the vehicle from Budget and can provide evidence. Budget did not accept my debit card, despite having a valid confirmation number. I was wrongly charged $96 for car rental insurance on a car I never rented. I request the refund to be processed onto my debit card; otherwise, I will involve my credit union. Your immediate attention is necessary. Thank you, David F.

Hello, my name is Lucy Edgar. I am writing to express my concerns regarding a car booking I made with Rentalcars.com in Menorca from the 9th to the 15th of August. My booking reference is [redacted]25. While going through the booking process, I clicked on a button/link for fully comprehensive insurance since we require it. However, no price was displayed at that moment. I received the insurance certificate after booking, which indicated a cost of £76. This price seems very high compared to what we usually pay annually for car insurance. I am in my 50's, and my husband has a full no claims bonus, while I have 6 years of no claims bonus. The insurance also comes with an excessive excess of [redacted] euros, which is significantly more than what we are used to back home (£[redacted] excess). I would appreciate a prompt response on how to cancel this expensive insurance and obtain better value coverage with a fair excess. Thank you. Lucy Edgar

I encountered undisclosed charges during booking, significantly inflating my rental expenses by nearly 30%. I am seeking a direct conversation with the Customer Services Manager, preferably via phone. The misrepresentation from your representative and the lack of open dialogue are frustrating. It is challenging to communicate effectively when my feedback is not acknowledged. Your company's accessibility is limited, leading me to believe there is deliberate deception and unethical practices. I wish to address my concerns and request a $[redacted].00 refund. I anticipate a prompt response from the Manager to discuss my genuine grievances. Additionally, I am requesting information on the Regulatory Agency overseeing your USA operations. Looking forward to a timely reply.

My airport pickup was delayed, arriving at 1:30 PM. Upon reaching Easitent, I faced a 45-minute line, now 2:15 PM. The staff asked my destination, to which I replied Georgia. Unfortunately, I was told, "I can't give you the car because it's only authorized in Florida." By 3:00 PM, I was back at the airport, and finally arrived at 3:45 PM. After searching for car deals, I managed to secure one by 5:00 PM. Upon returning home, I tried to cancel my Rentalcars reservation on Priceline. They refused my refund, citing late contact. After struggling to reach them by phone, it wasn't until I accessed my computer that I was able to speak with Ian and later Griselle. They both denied my refund request. I was left without a car and they were unwilling to cancel my reservation, insisting I wait until the rental period was up before considering a refund. They even stated they wouldn't refund my money. Threatening to involve the media, they were unresponsive to my concerns.

I am writing to address my recent rental experience with your company. I reserved a vehicle through rentalcars.com for pick-up at Nantes Airport, France on June 5th, [redacted]. I opted for additional insurance coverage for the rental period of June 5th to June 15th. Upon returning the car undamaged and with a full tank of fuel on June 15th, the keys were accepted by the desk clerk without any issues. However, on June 19th, a charge of £[redacted].30 appeared on my Visa statement with the reference (SIXT CAR [redacted]). I have contacted Visa regarding this unexpected charge and they advised me to reach out to your company for clarification and resolution before they intervene to help with the refund. As there seems to be no valid reason for this charge, I kindly request your urgent attention to this matter and a prompt response would be greatly appreciated. Thank you, W. Beckett

Subject: Request for Refund of Insurance Premium Ref: [redacted] To the relevant party, I am following up on our recent phone conversation where I was advised to provide an overview of the situation for a refund. I was also instructed to attach a copy of our new policy. On June 20th, we traveled to Larnaca Airport to collect our rental car. Despite purchasing full insurance in the UK, we were informed upon arrival that the coverage would not apply on the Turkish side. Additionally, we were charged extra to reduce the excess to £0 due to the absence of a credit card. Subsequently, we had to acquire another policy at the border. I trust this explanation is sufficient and look forward to your prompt response. Thank you, F. Onder