I rented a car from you for * days a picked an nissan altima they only had a chevy mali...

GetHuman1656696's customer service issue with Rentalcars.com from November 2018

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The issue in GetHuman1656696's own words
I rented a car from you for * days a picked an nissan altima they only had a chevy malibu. I told them I did not like the malibu because it shuts its self off when idling and it is dangerous is the city. They said that is all they had the I could take it for * day and return it early and they would only charge for * day. I went to the airport and explained the situation. They said I would have to go inside. I specifically asked them not to close out anything until because if I had to pay for * days I would keep the car. By the time I got inside the closed out the rental for * days and charge me for the extra day. They at first refused to give me the car back for the second day and the charged me for * days rental when I only had the car for one day.**They said they could give me a new reservation but I would have to pay ** to dollar and the charge to you for the same day. **I need some assistance sorting this out. How can the charge me for * days if the took the car back against my wishes
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Customer service issue
Reported by GetHuman1656696
Nov 29th, 2018 - 6 mons ago
I have an issue with Rentalcars.com too
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Seen by 4 customers so far
Similar issue to 856 others
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GetHuman1656696 started working on this issue
Nov 29th, 2018 10:32pm