ROBLOX Customer FAQ

We're truly sorry to hear you're dealing with this issue. ROBLOX takes account security very seriously. If your account was compromised, it's essential to verify your email address with ROBLOX immediately if you have not done so, ensure your password is unique and strong, and never share it with anyone. If you've lost items during the scam, ROBLOX unfortunately can't restore lost inventory. Always be aware of phishing scams and remember ROBLOX staff will never ask you for your password. Report any potential scams or compromised accounts through the official ROBLOX customer service on their website. Stay safe and secure while gaming!

Lamentablemente, si no tienes un correo electrónico o un número de teléfono asociado a tu cuenta de Roblox, podría ser difícil recuperarla. Al crear una cuenta, se recomienda vincular una dirección de correo electrónico o un número de teléfono para garantizar la seguridad de la cuenta y para facilitar la recuperación en caso de olvido de la contraseña. En general, si tienes problemas para acceder a tu cuenta, se recomienda intentar recuperar tu contraseña a través del 'olvidé mi contraseña’ en la página de inicio de sesión de Roblox. En el caso de que no tengas ninguna de estas opciones vinculadas, te sugerimos ponerte en contacto directamente con el Servicio de Atención al Cliente de Roblox para obtener más asistencia.

If you are unable to log into your ROBLOX account, first, double-check your username and password. Typos or incorrect password entries can prevent you from accessing your account. If you forgot your password, select the "Forgot your username/password?" option on the sign-in page and follow the instructions sent to your email associated with your account. If additionally, you have enabled 2-Step Verification, make sure you have access to your verification code. If these steps don't resolve your issue, it's possible you may be experiencing a technical issue or your account may have been compromised. In such cases, contacting ROBLOX support directly will be beneficial. Remember, never share your password or sensitive account information with others.

We're sorry to hear that your pets have disappeared in Adopt Me on ROBLOX. This may be due to several reasons including glitches in the game or issues with the server. You can try a few things: 1. Log in and out of your ROBLOX account and see if the pets reappear. 2. Ensure you have a stable internet connection. If the pets are still missing, it might be possible that they were unknowingly traded or your account got compromised. In such cases, it's important to report the issue to Adopt Me's development team or ROBLOX's customer service as soon as possible, with a detailed description of your issue. Remember to enable 2-Step Verification for your account's safety, never share your password, and regularly check your account's trading history.

We're sorry to hear you've been banned. Typically, Roblox utilizes a moderation system to ensure a safe environment for all players. If a player's behavior or language is reported and deemed inappropriate, they may be banned. However, simply saying "nah" would not usually violate any rules unless it was used in an inappropriate context. Misunderstandings can occur, and if you believe this ban was a mistake, you should appeal via the support system on Roblox's website. You'll need to provide your username and explain the situation calmly and politely to seek resolution. Please remember to always follow Roblox Community Guidelines.