ROBLOX Customer FAQ

When you sell an item on Roblox, the proceeds are credited to your account as Robux, which is the site's virtual currency. This usually happens instantly, so you won't have to wait for days. However, if you are a member of the Roblox Developer's Exchange program (DevEx), you can convert Robux to real money. The payment process varies from person to person, but it typically can take up to 3-5 business days or potentially longer to process and arrive.

We're sorry to hear about the issue you're experiencing. Here's what you need to do: First, try to recover your account for through the Roblox's password reset feature. If that doesn't work, then you need to submit a report directly to Roblox Player Support. You will need to provide as much information as possible such as your original email address, username, and any billing transactions you may have made to help verify account ownership. The more information you provide, the better chance Roblox Support will be able to restore your account. For safety, it's always important to activate 2-step verification for your account.

We're truly sorry to hear you're dealing with this issue. ROBLOX takes account security very seriously. If your account was compromised, it's essential to verify your email address with ROBLOX immediately if you have not done so, ensure your password is unique and strong, and never share it with anyone. If you've lost items during the scam, ROBLOX unfortunately can't restore lost inventory. Always be aware of phishing scams and remember ROBLOX staff will never ask you for your password. Report any potential scams or compromised accounts through the official ROBLOX customer service on their website. Stay safe and secure while gaming!

Lamentablemente, si no tienes un correo electrónico o un número de teléfono asociado a tu cuenta de Roblox, podría ser difícil recuperarla. Al crear una cuenta, se recomienda vincular una dirección de correo electrónico o un número de teléfono para garantizar la seguridad de la cuenta y para facilitar la recuperación en caso de olvido de la contraseña. En general, si tienes problemas para acceder a tu cuenta, se recomienda intentar recuperar tu contraseña a través del 'olvidé mi contraseña’ en la página de inicio de sesión de Roblox. En el caso de que no tengas ninguna de estas opciones vinculadas, te sugerimos ponerte en contacto directamente con el Servicio de Atención al Cliente de Roblox para obtener más asistencia.

If you are unable to log into your ROBLOX account, first, double-check your username and password. Typos or incorrect password entries can prevent you from accessing your account. If you forgot your password, select the "Forgot your username/password?" option on the sign-in page and follow the instructions sent to your email associated with your account. If additionally, you have enabled 2-Step Verification, make sure you have access to your verification code. If these steps don't resolve your issue, it's possible you may be experiencing a technical issue or your account may have been compromised. In such cases, contacting ROBLOX support directly will be beneficial. Remember, never share your password or sensitive account information with others.