ROBLOX Customer Service Issues

I had a bond with an online friend, and we decided to swap accounts. When I needed the gift card numbers, my friend claimed she couldn't provide them due to restrictions. Oddly, I then saw her able to type numbers. Panicked, I tried to secure my account but couldn't due to nervousness. Suddenly, I was logged out and felt distraught. Despite this, I could access her account where she was communicating through another account. I possess evidence of our interactions, including screenshots and witnesses from my real-life circle. I even feature my username on TikTok. I willingly handed over the account to another one of her friends. Now, I seek assistance in reclaiming what is rightfully mine.

I attempted to link my Roblox account to a different Xbox account when the password was changed, leading to me losing access to the account. I am unable to retrieve it, as my email and phone number are no longer associated with it. I have successfully regained access to the account in the past and can provide relevant information to validate my identity. I am eager to speak with a genuine Roblox customer support representative to address this issue promptly.

Hello, I recently purchased [redacted] Robux yesterday. After buying two accessories, I should have had [redacted] Robux left. However, when I logged into Roblox, I only had 9 Robux remaining. Upon checking my messages, I found a notification about a private server subscription that I don't recall purchasing. The price was changed to [redacted] Robux. The game owner is a group named 'Ummmmmmmmmmmmmmmmmmmmmmm,' which I don't remember joining. I tried to friend the owner for more information, but the account seems suspicious as it was created today and has 0 friends, follows, and followers. I barely visited the game and never played it before today. It's concerning that my Robux was used without my knowledge.

Hello, I made a mistake and would like to report a user named Barbildoll. I foolishly engaged in a trade where I was supposed to receive the "NEVERLAND LAGOON: SALAMEEN THE SPIDER QUEEN" toy code in exchange for [redacted] robux. Unfortunately, after sending the robux, Barbildoll blocked me without providing the promised code. I have attached proof of our interaction. I understand my error in trusting this user. Any assistance in addressing this situation would be appreciated. Thank you, and I hope you have a wonderful long weekend. The username of the user in question is Barbildoll.

I recently purchased two $50 Roblox gift cards, one from GameStop and the other from a dollar store. Upon redeeming the first card online, I encountered no issues. However, when I tried to redeem the second card, the verify portion did not load, and the code was not accepted. An error message appeared, stating, "Something went wrong, please try again later." I am reaching out for assistance in redeeming the remaining $50 Roblox credit to ensure my daughter can enjoy her Robux. My contact details are as follows: Email: [redacted] Roblox Username: DrinkSome_BobaTea Phone Number: [redacted] I would appreciate a prompt response. Thank you.

I recently discovered a charge on my bank statement that I suspected was fraudulent. After discussing it with my son, he confessed to making the charge without my permission. When I initially reached out to your customer service via email, you promptly refunded the amount in question and terminated his MASTERcod546 account, which initially gave me peace of mind amidst rising online fraud. However, now that I know it was not a fraudulent transaction, I kindly request that you do not reverse the refund and reinstate his Roblox account. Losing access to his 7-year-old account would mean losing all his progress and investments made in the game. I still appreciate your assistance in safeguarding my bank account information. If it's not possible to restore his account, I ask that you honor the refund. Thank you for your understanding. The initial charge was $49.98 on either 1/11/21 or 1/12/21, debited from my Wells Fargo checking account ending in [redacted]. Sincerely, Joie M. A.

I have been experiencing issues trying to reach out for support regarding my account roseiybear on Roblox. Unfortunately, this account has been wrongly banned multiple times. I have made significant investments in this account and would like to appeal these bans. The warnings received for uploading clothing items that were not inappropriate, the ban for addressing inappropriate behavior in the server, the ban for recording a YouTube video, and other instances seem unjustified. My account has been active since [redacted], and I do not believe these infractions warrant such severe actions. It feels frustrating that Roblox is penalizing my account while allowing actual rule breakers to go unpunished.

My daughter is having trouble redeeming a gift card she received. Every time she tries to log in, it says the password is incorrect. When we try to reset the password, we don't receive any emails with instructions or the code when we use a phone number. This is really frustrating. I would appreciate assistance in resolving this issue. The process should be easier, especially since kids are mostly using this game. We have tried following all the given instructions, but nothing has worked so far. I would like to either receive an email or speak to someone for help. Otherwise, I will have to leave a 1-star rating for this game.

I am deeply concerned because a player named MajorlyMajor has stolen all of my son's limited items in the game AdoptMe. As a dedicated parent who has invested a significant amount of money into this game for my children, I am very upset by this incident. MajorlyMajor tricked my son by claiming he had won a neon giraffe and asked him to join a private server to collect the reward. However, upon rejoining the game, all of my son's items were mysteriously transferred to MajorlyMajor's account. I had even activated a four-digit login code for added security, so I am puzzled as to how this player was able to bypass it. It is evident that MajorlyMajor intends to sell or trade these stolen items, and I urgently seek a resolution to this matter to safeguard my children's gaming experience.

Hello, I am WhxteDemxn. A few weeks ago, my Roblox account was hacked, and I was unable to log in. The hacker left a message saying, "You will never get it back." Initially, he challenged me to a 1v1 for the account, and even after winning, he refused to return it. My friend attempted to hack him back, but he had added additional security measures. The hacker's username is "lordeyaya," he may be using the dark web, and his name is "James." I am devastated as I had invested over [redacted]€ in the game and spent a year achieving all the MM2 chromas, rare skins in Arsenal, and reaching level [redacted]. Any help in retrieving my account would be greatly appreciated. Thank you for your assistance; I am hopeful that there may be a way to recover it. Best regards, Oscar

I recently bought 10,[redacted] Robux and used 2,[redacted] Robux before heading out on vacation to Disney World. Upon my return, most of my purchased Robux were gone. I had roughly 8,[redacted] Robux left before my trip, but now only have 23 Robux. I checked for any unauthorized purchases, but the transaction history only showed my initial spending. I'm concerned about the missing Robux since I invested $[redacted] to acquire them. My username is Perit. Any assistance would be greatly appreciated. Thank you.

Hello, my name is XK. I have lost access to my account named Holidaykid2016. The reason is that I can't log in - the password may have been changed, and I no longer have access to my original email. The old emails associated with the account are [redacted], [redacted], or [redacted] I lost access to the account between 2[redacted]. One day I was playing games without issues, but the next day I got disconnected. When I tried to log in, it kept saying the password was wrong. I attempted to reset the password but didn't receive any emails to assist in the process. Unfortunately, I no longer have access to my old email, which was used to create the Roblox account. I am concerned about losing my premium subscription as I have invested a significant amount of money in it. I have reached out to Roblox multiple times, but have had no success. Please, I need help recovering my account. If you require any specific information like the PIN or other details, just let me know, and I will do my best to provide it. Your assistance in retrieving my account would be greatly appreciated.

I was recently playing a game when someone offered me free Robux. Regrettably, I accepted without considering the consequences. Now, I find myself locked out of my account as the individual has changed my password and added a pin. I deeply regret my actions and seek assistance in regaining access to my account. I have invested a significant amount of money into it and I am distraught at the possibility of losing everything. I humbly request your help in resolving this issue. Thank you in advance for any support you can provide.

My account "boboissoft" was hacked, and despite trying for over a year, I've been unable to reset my password. I've attempted to do this from my brother's account without success. I can't recall the password I had initially. I would like to resolve this issue by checking my user profile to see the activity on my account. When I last played, I had 47 friends. I would appreciate it if someone could verify if the friend count has increased. If it has, I would like to know who these new friends are and what games they've been playing. I typically play with users who appear to be under the age of 10.

I have tried reaching out a few times regarding the same issue. Now, I am facing a new problem with both of my sons' Roblox accounts. The first account is KingOfGaming294, and the second one is KingOfGaming2032. I bought rainbow shirts and pants for both accounts, yet they are not appearing. We have tried resetting on both Android and iPhone devices, but the items are still missing. Even after resetting the characters, the items are not showing up. I am disappointed that I spent real money on these items just to have them not show up. I had to rebuy the items, which is frustrating. Please get in touch with me. I would like a refund in Roblox bucks for these unusable items. Dealing with this issue is very aggravating, especially with two young boys who are upset and confused about it.

I accidentally caused my girlfriend's account to be deleted when I uploaded custom decals of our memories from other games in Bloxburg to decorate our house. I am desperate for reassurance that her account can be restored as it was not her fault. We were working on decorating our Bloxburg house together, with me on her account and her on mine. The intention behind the decals was to display cute memories of our gameplay together, not to be offensive. It was solely my mistake, and she had no involvement in this. Despite our long history with Roblox and a clean record of following the Terms of Service, we faced this unprecedented issue. The lack of warning regarding the offensiveness of the decals led to immediate removal from the game, leaving us no opportunity to rectify the situation. I am ready to accept responsibility for my actions and willing to go to great lengths, including deleting my account, to restore hers. I have reached out to Roblox Support for the Appeals Team and will do whatever it takes to correct this error. My utmost concern is that my mistake does not damage our relationship.

Dear Roblox Customer Support, I recently purchased three gift cards from a UK supermarket. Unfortunately, I am facing issues redeeming two out of the three cards. The error message I am receiving states, "Apologies, something went wrong. Please try again later." I have attempted to redeem the cards on different devices but to no avail. Here are the card numbers: 1. RI3SBUT8JY4M2AHVB2 2. RIM5JT7JBWD9CBO2NE 3. RIGOR4L4NAE7DKZEY1 One card has been successfully redeemed, but I urgently need assistance with redeeming the remaining two cards, as one of them is intended as a gift for a friend. I have never encountered this issue with Roblox gift cards before, despite using many in the past few months. Thank you for your prompt help. Best regards, L. Stick

After meeting a girl on Roblox and Discord, we became friends and she offered to give me Robux since she was a developer. Unfortunately, she turned out to be a scammer who hacked my accounts and stole all my limited items. Distressed, I found out she had transferred my items to her account. I received only an Egg worth [redacted] Robux in exchange for valuable limited items like the pink mermaid, green wink, and butterfly monarch. While devastated and emotional, a friend has kindly offered to trade me one of their limited items. My username is glcwruby, and the scammer's handle is knyvzii. I plead for assistance in this situation. The email provided does not belong to me but to a friend who is helping.

I purchased $[redacted] of ROBUX, but I received a check indicating I had been scammed by ROBLOX three more times, totaling $[redacted]. I only intended to buy $[redacted]. The transactions page shows $98.01 worth of Robux, contradicting the check's $[redacted] total. I did not receive the additional $[redacted] worth of Robux. I want a refund of the $[redacted] I did not purchase. Please contact me via email to discuss this matter and arrange for the refund. Thank you.

I recently experienced a hacking incident where all my valuable items were traded to a fake account and then transferred to the hacker's real account. I worked hard to earn those items, and I am devastated by this. I want to clarify that I did not make those trades; it was unauthorized access to my account. I have shared all the details with the appropriate parties. I am hoping to recover my possessions, which are valued at around $[redacted]-$[redacted]. This incident has deeply affected me as it took me a year to build up my inventory. I sincerely hope that the perpetrators are caught and that I can retrieve my belongings. My username is Cuteewin, and the fake account username is pets666d. I urge for the necessary actions to be taken to ban these accounts. Roblox has been a cherished game for me since childhood, and I just wish to see justice served.