I was recently hacked by a guy off of discord. He logged into my account and charged my...

GetHuman5626893's Hacked Account issue with ROBLOX from January 2021

Help with my ROBLOX issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman5626893's own words
I was recently hacked by a guy off of discord. He logged into my account and charged my password and email. I have proof of me owning the account and much more such as knowing when i bought premium, my first user, and the cards i purchase robux with. Me and my friends are not sure who the hacker is on roblox but have a feeling it’s a user on roblox named “Shoottokillaka**.” If there is any way I can get my account back please let me know!
Asking me for proof of my owning the account (which i do) and they can check my first ever verified email on there. So they know i am the owner of the acc.
I’ve tried resetting my password but no email comes through!
How GetHuman5626893 fixed the problem

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How Do I Verify My Email with Roblox?How Do I Reset My Roblox Password?How Do I Get a Refund from Roblox?How Do I Report a Scammer to Roblox?Is It Possible to Get a Refund on Roblox?
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ROBLOX

Hacked Account issue
Reported by GetHuman5626893
Jan 6th, 2021 - 3 months ago
Fixed
Seen by 31 customers so far
Similar issue to 37705 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account

Timeline

GetHuman5626893 started working on this issue
Jan 6th 7:48pm
GetHuman5626893 indicated the issue is not fixed yet.
Jan 7th 12:13am
GetHuman5626893 confirmed the issue is fixed. Hooray!
Jan 8th 6:04pm

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