ROBLOX Customer Service Issues

Hello, I encountered an issue with my account while using a secondary device due to a problem with adding a friend on my usual device. I faced multiple codes for the 2-step verification because of slow wifi. After successfully adding my friend, I switched back to my primary device and encountered difficulty logging in, being informed that my username or password was incorrect. Despite attempting to reset through Gmail, I didn't receive any emails. I have reached out to Roblox support via email as well but have not received a response. My username is Queenwhitewolf2. I would appreciate any assistance in resolving this matter. Thank you.

On December 8th, [redacted], while playing Lumber Tycoon 2, I experienced a hacking incident resulting in the loss of my items. I diligently followed the designated procedure by completing a Google form for item restoration. After waiting for a week with no response, I resubmitted the form, yet the issue remains unresolved. I am hopeful that you may assist in contacting the game developer, Defaultio (Josh Sheldon), to address this matter promptly. My User ID is [redacted]09. Thank you for any help you can provide.

Hello, my username is ltzAlexHD, and I recently got hacked by the user "SZNCL0UT." This user accessed my account and took all my limited items, including the Radioactive Beastmode face and Chill hat. I am eager to retrieve my limited items back as I intended to gift them to my cousin, who is battling cancer. The situation is distressing as the culprit seems to have a history of hacking and scamming. Kindly assist me in recovering at least the Beastmode face. Thank you for your prompt attention.

Hello, my account has been hacked. The username is roblox_queen1602, just like my old account, crazy_girl1602, which was also hacked. I think with the roblox_queen1602 account, I scammed once, but the other times I just added pets to the account and didn't scam. The issue is that I can log in but get kicked out right away as if my account has been suspended or deleted. What can I do to get my account back? 😭

Hello, I need some assistance with a recurring issue I am experiencing. Every time I attempt to access the ROBLOX website, I encounter the error message "The custom error module does not recognize this error." Despite my efforts to troubleshoot this problem online, I have been unsuccessful in finding a solution. ROBLOX is a platform where I enjoy spending time with my friends, and not being able to access it is disappointing. I would be extremely grateful for any guidance you can provide to help me resolve this issue and get back to enjoying my time on the site. Thank you for your help, and I hope you have a wonderful day!

I was playing as usual, but had to go to the beach with my sisters and family where there was no internet. When I returned and tried to play Roblox, I was logged out and lost access to my account. I had to create a new one, and now I've lost everything. Some friends gave me 1 Robux, but I miss my old account that I had since I was 3 years old. Someone took it, changed the password and email, and now I can't retrieve my items. It's frustrating to lose all that progress.

I needed to create new accounts for my daughter and myself since we forgot our passwords. We are trying to regain access to those two accounts because they contain limited edition items that we would like to transfer to our new accounts. We have invested a significant amount of robux in our current accounts and would like to retain them. The accounts we are unable to access are "sawarren" (mine) and "catcatanda123" (my daughter's). Unfortunately, we are unable to use email verification, and we have changed our phone numbers, which is causing further difficulty. Any assistance would be greatly appreciated. Thank you, Stephanie.

Hello, I'm having trouble accessing my Roblox account, and the same issue is happening to my sister who knows all my account details. We've both attempted several times without success. I simply want to enjoy playing Roblox with her, but we're facing difficulties. If you need additional information, please let me know, and I will provide it. I'm just a child; a similar situation occurred with my best friend whose account was hacked, but she managed to recover it. I'm seeking assistance as I navigate this issue.

Hello, my daughter, adoptmelove56432, is having trouble with her Roblox account. I recently learned about issues with unauthorized transactions and potential fraud. My daughter doesn't live with me, so we don't see each other often. She used my bank card to make purchases without my permission, which has now affected her account and led to its possible deletion. The bank contacted me at work, mentioning fraudulent activities, not just from your platform but also a dental company in America. I have asked for refunds for those transactions. I will be with my daughter this weekend, and after learning about her actions, I would like to reimburse you for her purchases and have her account reinstated. I await your prompt response. Best regards, Mr. A Pickin

My account was unexpectedly terminated, citing 2 unauthorized charges that I am certain were due to a hacking incident. I need urgent assistance with this matter, as this account is something I have maintained with your company since [redacted]. Losing access to it is truly distressing for me. Kindly reach out to me via email or phone. Your prompt response would mean a lot, as losing this account after more than a decade of use is deeply upsetting for me. Thank you.

Someone messaged me on Instagram offering to trade a Frost Dragon in Adopt Me, my dream pet. They provided a link to their Roblox account resulting in me getting hacked. Upon realizing it was a scam, I tried changing my password in Roblox but was already locked out. Despite multiple attempts to receive a verification code, none were sent. I've lost access to my account, and I had put so much into it, especially in my favorite game, Adopt Me. I'm desperate to reclaim my Roblox account to continue playing. Any assistance would be appreciated. Thank you.

I tried to buy Robux for £18.49 for my son. During the purchase, I got a verification message instructing me to note the deducted amount from my bank account. I checked with my bank agent as I didn't see any deduction. The bank agent verified that no money had been taken from my account and advised me to contact Roblox. I'm unsure what to do next.

Good afternoon! My son enjoys playing Roblox on his Amazon Kindle Fire tablet. Occasionally, he accidentally deletes the app. I have reinstalled it but am now struggling with the "Verification Process" instructions. I am having difficulty understanding or clearly seeing the steps. Can you help me bypass this so my son can continue playing his favorite game? Your assistance would be greatly appreciated. Thank you!

I'm having trouble accessing my Roblox account. It seems like someone has hacked into it and changed the password. I have tried reaching out to Roblox Support for assistance but still can't log in. My username is Tsump00, and I have made several purchases on the app. I believe I spent around $30 on Robux, and I can provide proof of ownership. I am feeling upset that I can't regain access to my account. Any help in recovering my account would be greatly appreciated.

Good morning, I am very unhappy with your game. On two occasions, my son's account, "magopro08" and "magopro_pobre," has been deleted. Money has been invested in these accounts, €10 each time. It may be bad luck once, but happening twice is very disappointing on your game's part. Therefore, I request that you promptly resolve this recurring issue. My email is [redacted] My name is Hindia. I look forward to a response to this email. Thank you.

I am extremely disappointed with your company. My sister gifted my daughter a $20 Roblox gift card, which made us all happy since she loves the game. However, to activate the card, we must complete a challenge to prove we are human. The challenge is to add 5 dice to see if they equal 14, but we need to go through 6 sets of 5 dice, totaling 30 dice in 15 seconds. This needs to be done 10 times in a row. This task is overwhelming, and my husband, who is epileptic, vomited due to the flashing lights when we got it wrong. I find this situation distressing, especially considering your target audience is children. My child is crying because she can't access her gift card, and I am deeply frustrated by your company.

I would like to request for my account to be reactivated. It was disabled due to unfamiliar languages that appeared on my phone, and I believe this was caused by auto-messaging from the previous owner. During a recent conversation, some inappropriate tags may have appeared which I didn't intend to send. I resolved the issue by compensating the other party with free pets, as I regularly donate pets and items, having acquired a significant collection over hours of gameplay and expenditures of money. Following a prompt about my account being accessed on another device and selecting to continue on my current device, my account was unexpectedly disabled. I feel undeserving of having to restart and lose all my progress, as I make considerable efforts to assist others in the community, including my many friends and role-play children. I am also dedicated to growing my YouTube channel. I admit my phone's broken screen may have caused some unintended actions, and I am committed to resolving this and controlling my reactions better in the future. I would sincerely appreciate it if my account could be reinstated.

My account has been hacked, and I lost 12k Robux. The hacker changed my account details, including putting a pin on it. The suspected user is "CompactDeep" or "PassiveRezdar," but my account name is "Kurqh." They also removed my email "[redacted]" from the account. I have had this account for over a year and really love the game. Please assist me in recovering my account.

I logged out of my account to try to access my old account, which was hacked. When I tried to log back into my main account, it asked for a code sent to my email, but I didn't receive it. I checked all folders, including spam and trash, but it wasn't there. I would like to either receive the code through a different method (phone number) or disable 2FA and then reactivate it.

Dear Roblox team. In [redacted], I created an account named cerealbox09. This account holds sentimental value to me as I have unique items that are no longer available. I also redeemed a code from a Roblox toy for a special item. Unfortunately, I never verified my email address at that time. In [redacted], my account was stolen, and I have been unable to access it since. I understand if it's not possible, but I would appreciate it if you could assist in resetting the password for my account. Thank you for your help.